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October 2023 by S&R Sewing & Vacuum CTR
The best place for your truck they've always been on budget and job done correctly. I'll never let anyone else near my engine great job
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October 2023 by Christopher Furssedonn
I could not be happier with the service an parts through city diesel as they are above and beyond the competitors I bought an actuator for my 6.7l Cummins very happy with it an all the tech support as well from Jason there very knowledgeablethanks muchly
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September 2023 by Tyler B
Okay products with terrible customer service. I purchased 2 actuator from them for my customers, installed them on 2 turbo chargers that I built, one worked without issue, the second is having an issue. Contacted City Diesel twice, Once I talked with Tim, he was polite, gave me a tip and I went to try, unfortunately it did not work. Called the next day and spoke with Jason who was very impatient, impolite and rude. He blamed the issue on the turbo I built, despite a decade of experience and several certificates from Holset, Borg and Garret. He ended up getting frustrated and hung up on me, not caring to hear the whole story. Personally as a shop owner I can tell you id never recommend purchasing anything from City Diesel as if you have a problem with their products they will argue that their products are perfect and the issue must be with something else.1/10 - Customer service5/10 products as 50% of the products failed.New Holset actuator was installed and successfully programmed with ease only proving that the turbo was assembled correctly, and the actuator provided by City Diesel did in fact have a flaw that they refused to accept.I am currently waiting for the owner Jackie to call me back, I will update review if necessaryUPDATE: As for the reply, I never refused for you to take the actuator back, I instead wanted you (Jason) to take the time and explain how this is working and if I am seeing what is happening here correctly, instead your arrogance foreshadowed your expertise and you decided to hang up the phone when I had said nothing to offend you.I have the Jig for aligning the vane nozzle to the sector arm, I checked and rechecked that positioning several times before and after calling and confirmed it was positioned correctly which I explained over the phone.I was able to calibrate a new holset actuator to the turbo which passed Cummins pre-align and final calibration using Cummins Insite, my customer wanted your actuator as he said it was "superior"Dont start throwing out lies saying I declined anything, as I didn't even have the time to even do so with how quick you ended the conversation, did you provide an address to send it to? no..Also I did not ask you for an instructional video on how to build a turbo, I have built a lot of these and many others, I've been to Holset training, Garret, and Borg Warner and have the certifications to prove it with a lot more intuitive manuals then you could provide.The issue in my opinion was resolved the moment you hung up the phone, I told my customer that the actuator you sent had an issue and instead of trying to help you hung up and we instead went with a new Holset actuator and its running fantastic now.I have used your actuator many time in the past and I have had to call your customer service many a time when I was working for another shop and never ever was treated with such disrespect.My only suggestion is there are courses on how to do customer service in an effective and polite manner, perhaps that's something you should look into.You can expect I will return this actuator, you can do all the testing you want at that point.However I can tell you that my shop and other shops I know in Alberta will not be pursuing any sales further with you after the treatment received on the phone.To anyone who reads this review, in my history I've purchased well over 10 of these actuators with another shop and this was the first time I had an issue with installing it. The actuator is a great actuator, I am not saying that City Diesels products are bad. However the treatment over the phone when trying to ask why I having the issue I'm having was met with ignorance, and instead of transferring me to someone who might be able to rectify the issue Jason of City Diesel simply did not want to deal with it and hung up. Not great after sales customer service.
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September 2023 by Joshua Ulbrich
Absolutely the best business to deal with in my 45 years on this earth! Honest! Beyond knowledgeable! Helpful! Professional! Spend your money with City Diesel! Remember- Quality and Service is remembered long after price is forgotten! JU
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August 2023 by Ron Hough
On 7-6-2023 our truck broke down in Decatur Alabama!we were comeing from mich to see my son ! Had a hr to go and the diesel fuel line broke! They close at 5 and was 21/2 miles away from where we broke down at! It was 4:45 and was raining hard!asked him if he could deliver! At 5:30 he showed up with the part and saved us alot of grief of sleeping in the truck all night and not knowing the town! Thank you sir for this we will never foreget your kindness!beleave his initials were KW!
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May 2023 by Jason
Broke down while traveling! Called spoke with owner he said have it towed to me and I’ll try to help you…. Well his “try” turned into stopping his mechanics instantly to help me get back going. Super nice people and very thankful they helped me on my way so fast!! Couldn’t ask for a better experience and so thankful for their help. Highly recommend this place! There’s a reason they’ve been in business so long.Services: Electrical repair
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May 2023 by Cindy Stibb
This review is for City Diesel 2215 Gordon Terry Pkwy Decatur, ALService: Replaced all 8 Fuel Injectors, PC3 pump, and some rubber hoses on our 2006 Chevy Silverado 2500HD 6.6 Liter Turbo Diesel with 194,271 miles on truck at the time, in April 2022 for $5,705 (parts $4,023, labor $1,320, tax $362). Jacky, Eric, and Warren took great care of us. It was an emergency situation for us being out-of-towners heading north for summer jobs. They were able to get parts and fit us in their busy schedule within 2 days of contacting them, and the exceptional work was done in 2 days. Writing this review in May 2023 (over a year later) and all is still going very well! Hope not to jinx it now! LOL!
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February 2023 by Randi Anderson
We have a 2018 ram 5500 rollback and our engine light was on , had a turbo issue, I had done some research on the engine code and found that the turbo actuator or turbo itself may be bad, I stumbled upon City Diesels website and saw that they produce an actuator that required no programming, I purchased the unit and we were able to install the unit ourselves with the help of a great tutorial video, just can't thank them enough. We saved over $3000.00! The local shops wanted to replace both the turbocharger and actuator, from what I had read it is typically the actuator. Thank you for a great product with no programming. Truck runs great and engine light is off.
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January 2023 by Albert Henriquez
I do not know how to express my utmost gratitude to them! They saved our vacation. The turbo actuator was COMPLETELY DEAD. I communicated with them via email (City Diesel) and Jason Clifton responded quite promptly. Unfortunately this happened to me during New Years Eve. However, today January 3rd, 2023 we arrived to their shop, they checked my actuator, and surely enough they confirmed it was broken. They installed a new actuator and now my truck is running great, they deserve a 10 stars ?I highly recommend city diesel. If you have a bad turbo actuator they have THE BEST TURBO ACTUATOR on the market!Thank you Jason, lots of blessings to you and your team!
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January 2023 by Grady Evans
Great place to get your Aftermarket Turbo Actuator, Turbo, Fuel Injection work done. Great friendly people and great work!
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October 2022 by Christopher Nash
First off If I could I would give more stars.Initially had suspicion that my actuator was failing. Went out to the internet and discovered City diesel. I call them up and the very polite receptionist sent me to Jason who was willing to help me troubleshoot over the phone and internet. Sent him a video of what I was hearing and we determined that I had a failing turbo or actuator.Ordered a replacement turbo with their actuator on the 12th and it arrive on the 14th.I emailed Jason back asking once they received my core to check it out and let me know what failed.I called just to confirm someone would be checking my core and got to speak to Stanley. Stanley was super nice and helpful the few times I called and had questions. Got a call back from Stanley with details on my core.After getting the turbo installed I called Jason back for some additional questions.Pre and Post customer service is top notch! I’m very happy with the product!Shipping was super fast and credit for my core was refunded after inspection.Can’t thank City Diesel enough.
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October 2022 by Dee Osborn
Man let me tell yall bout the guys down city diesel. These guys will make you a hose,build you a turbo,some injectors,just about any thing you need for a diesel engine. Go see the them they will fix you up for fair price and do it fast. Tell them you heard about them from Diesel Doctors down athens way see you there.
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October 2022 by Eddie Crowe
Injector pump rebuild and injectors on my dozer great people Jackie is the owner and always happy to help you with your problems and talk to you 1 on 1 great place to do business any diesel repair and hydraulic hose repair got a lot of hard to find fittingsService: General repairs & maintenance
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September 2022 by Lance Koehler
Needed a Turbo actuator for my 2018 Ram 2500, so after watching a few YouTube videos it sounded like City Diesel had the answer to Chrysler's monumental Actuator failure issue. I called City Diesel and they said it would be about 2 weeks and asked if they could text me when the part was ready to ship. Two weeks later, I received a text, I called the number and the gal who helped me was very nice, in fact something was off with my card and she called me back to get it straight, the part showed up about 5 days later. Installation was on par for this job and it fixed my issue immediately. Highly recommend this product by City Diesel for the Ram/Cummins actuator issues. Now, if only Chrysler/Fiat corp would own up to their disastrous failure here, I would consider buying another one of their vehicles but not likely.
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June 2022 by John Bye
Gentleman in the hose shop was helpful to a new business owner. Brought my fitting I needed with me and he got me the plugs I needed for my hydraulic lines. Easy experience. Reasonably priced. Cost me $2 for 4 plugs. I was expecting parts house prices. Nice, fair guys. My business was referred by Skip Van Pamel of Veep Electric great recommendation and great folks. I'll be back for similar items - they had the fitting I needed - when others did not - for a great price.Service: General repairs & maintenance
