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April 2024 by Sara Lynnwood
The entire store should be retrained or replaced. Management was extremely rude and the business practices seem shady at best. I'm extremely upset and won't be shopping here again. I would give zero stars if I could.
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April 2024 by Lane Smith
I had an amazing experience last night. I stopped by because my lights were flickering on and off on my car so I went in and talked to William S. he came out and diagnosed my car and found loose wires on my battery. He ran in the store grabbed everything I needed for the fix and actually ran back out went above and beyond and cleaned my connections and replaced my terminals. After finishing he double checked my alternator to see if it was operating properly he was very professional and friendly. It’s so good to have people still have the passion to help like he did thank you
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March 2024 by radio lareinadealabama
Wonderful people, always striving to be as helpful as they possibly can. I wish everyone was this good.
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March 2024 by vann dearman
great price
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March 2024 by Adam Oliver
Went in to ask questions about buying a device to program new key fobs and all I got was one guy he didn’t even know what I was talking about he advised he would ask the manager and all I got was a shoulder shrug. Definitely they don’t want to be there and definitely don’t want to help or sell parts .
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March 2024 by Lindsey Leigh
Great store! Kameron was a lot of help!!
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March 2024 by Brenda Browder
I was in desperate need for an alternator today and was shocked at the prices I was hearing until I called Autozone.I not only got my my part but at a MUCH better price. I was thrilled as a woman to be able to find a woman to help me. Thank you Christy and Shannon. You ladies made a bad day better.
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February 2024 by Phil King
Nothings cheap anymore but these guys can match anything you need if you bring it in or pictures.
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January 2024 by Shane Lucas
Don’t waste your time. AutoZone on Beltline, in Decatur, can do better. Customer service is bad enough to make me go out of my way to look the place up and write this bad review. Went into an empty store (not busy) at 6 pm (not close to close) & Asked the gentlemen working (plural, so not shorthand) for a specific tool. that looked confused so, I offered the part number. (Because I already did half of their job looking the tool I need up online And checking their currently showing inventory). He says Inventory was off, and they don’t have it. So I was out of luck apparently. I had to ask him to check the Decatur location number two, but it was Also showing in stock when it was actually out of stock. (happens to the best of us). In need of a tool tonight, I asked him to check around. He says “I don’t really have the ability to check other stores, you should check O’Reilly.” Without taking another step, I looked up the Hartselle address in line and called them myself, much to his amazement. The polite gentleman in Hartselle, checked and put hands on it within seconds. Worth the drive.
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January 2024 by Monty Dodson
Slow and they watch folks wait in line
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January 2024 by Renee Hardison
No one is trained and they often give wrong parts!
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January 2024 by Walter Crim
Not open till 9 PM as advertised. Arrived before 8:55 and they were already closed.
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December 2023 by Sebastian Osorio
One of my favorite stores ?
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September 2023 by Maurice Johnson
Prefer this part store over the rest ??Update: Guido has one of the best attitudes and customer service I see at any parts store. Super helpful, extremely polite. Better hang onto him ??
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August 2023 by Jake Lanier
Good, customer service. Employees try and help as best as they can and if they can’t they work with the customer to find the best solution.
