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February 2024 by Grady Williams
Met all expectations. Service manager is experienced and offered practical advice re my needs.
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February 2024 by Greg Sirmon
Courtney was a pleasure to work with and I love my Jetta SEL.The VW dealership was also a very comfortable place to hang out while the details of the sale got worked out.
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February 2024 by Derric Burrell
I can hardly get an answer and no one ever calls back from the service department. Took all of 2-3 months to get in contact with service team. And of course never a loaner car available. This place has gone downhill since Steve (manager / supervisor I believe) left. They used to be my top place when he was there. I Don’t know what happened but I can’t do it anymore. Used to be my place since 2017. Problems started at the end of 2022
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February 2024 by Andrea Shane
Excellent service
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February 2024 by Pete DiPaolo
Drove in for a service check, and an appointment was immediately made for an electronics issue.
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February 2024 by Svetlana Agayeva
I would give zero star to this dealership.The dealership has violated the Unfair Deceptive or Abusive Act and Practices (UDAAP) regulation.Here is a summary of violations:1. Deceptive statement - it was never disclosed to me during the leasing process that the registration fee on an electric vehicle is almost $500 annually, while the dealership gets a tax credit in a few thousand dollars.2. Deceptive statement - the sales team promised to me that I can charge the car for free at the dealership. I texted the sales person prior to coming to the dealership to ensure that the car could get charged. However, when I got there, the charger was not working and the sales person took my car to another dealership without my permission. After he returned the car, it was still not charged.3. Deceptive statement - the sales team stated that if anything is wrong with the vehicle, I should bring it to the dealership anytime for servicing. The car shows a warning sign now "Please perform inspection". I reached out to the servicing department to find out that this dealership is not authorized to work on my ID4 car and the only option I have is to go to Pensacola or Mobile. I specifically came to the Team Gunther dealership in Daphne to avoid driving long distances and I clearly expressed this prior to signing the lease.4. Abusive practice - I leased the 2022 ID4 car on 9/14/2023 and now it requires inspection after 3,000 miles. Why would inspection be required at this time? Am I going to be charged for inspection?5. Deceptive statement - the sales team assured me that I would not need to worry about maintenance of ID4 during the lease duration. Apparently, this is not true.6. Deceptive statement - the sales team pressured me to lease ID4 by saying that I will be saving a lot of money. However, it's not true. I am spending more money and time on this vehicle.In order to resolve this situation, I request to terminate the lease agreement and return UD4 with the option to lease a different VW vehicle.My attempts to contact the Finance Department and Sale Managers did not produce any results. They either hung up or me or never returned my calls.The response to my review did not make any sense. The dealership just brushed me off and asked to remove my review. Horrible!
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February 2024 by Cheryl Blohme
Excellent customer service, and overall knowledge by your rep at the shop - I think his name was Bryant - but Not sure.I went to the Daphne Volkswagen Dealership.
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February 2024 by Kelly Nared
The best service ?
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February 2024 by heather green
Great service department for my VW Taos! Bryant was thorough and knowledgeable. He even took pics during automotive inspection and sent them to me. The store is clean and the team was highly professional. Thanks to my local neighborhood Team Gunther VW‼️
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January 2024 by Ashlyn Stringfellow
Great service!
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January 2024 by Joshua Forsythe
My wife and I had a great experience at Volkswagen of Daphne. Special thanks to Jennifer. We called early in the day and drove out of the dealership with the car that evening. Jennifer made the whole experience easy and enjoyable. We highly recommend Jennifer and VW of Daphne!
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January 2024 by John Hildreth
No one ever answers the phones or calls with any updates. I had to go up to the service department in person to get any and all updates. Every time I showed up to get an update on my car the service desk staff was outside taking to the service techs or each other and smoking/vaping which I guess is why no one ever answers the phones. They rescheduled me two separate times just to get a new key fob programmed and when that was finally completed the person that pulled around my vehicle for me to pick up accidentally broke the steering wheel lock when she was readjusting the steering wheel. So that led to them keeping my car for an additional 10 days to get that fixed! They also promised to detail my car to make up for all the issues but that never happened. My issues started with the VW service department and ended with the Kia Service department. Apparently they're in the process of combining the Kia service dept and the VW service dept which only adds to the issues and confusion.
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December 2023 by Lynn Boos
WORST service department I have ever seen. My car has been there for 6 weeks for a check engine light. Two weeks ago, they said the diagnostic machine is still not working…. After 4 weeks. I have heard nothing since. They don’t answer the phone and don’t return my messages. If I could give negative reviews, I would give this a negative 5 star rating.
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December 2023 by Erin Burgess
I got a Great car. BUT; after the purchase of my car everything went down hill. The customer service after you get the car is absolutely TERRIBLE. They told me my car was under manufacture warranty for the maintenance including all discrepancies as well as the next several oil changes. Well when I took it in for my first oil change they charged me $145.... which is DOUBLE what I would have paid down the road. They told me they would get a spare key for me, 4 months later have not received one or even a call about one. They took 2 months to even get me my registration paperwork so I could even register my car. After several weeks of calling and leaving voicemails with no returned calls. I finally had to go in and ask for them to print my registration papers right then and there. Any time I have called for anything they either don't answer the phone or tell me they will find out and call me back later. I have not once received a call back from anyone from this dealership regarding anything (except when I was buying the car and they wanted my money). It is such a pain to get anything done. I scheduled an appointment about 2 weeks after purchasing the car to have some things looked at and my car sat up at the dealership for an entire day and they did not even look at my vehicle. They did not offer a loaner for me or anything. What is the point of scheduling an appointment if they can't even get your car in? I asked to be called back when the appropriate service providers were in and never received a call. Then you have to TRY to schedule another appointment in hopes they will actually do something. but then you're out of your car for at very least another day. All in all I would AVOID this dealership. Unless your plan is to purchase only and not get anything else done or taken care of on your new vehicle. Pleasant purchasing experience, AWFUL after the fact. AWFUL, I can not stress that enough. The only good thing about this dealership is Dalton. He's very nice friendly and helpful but he is not able to help with any of the things after a purchase. PROMOTE DALTON! He and Hannah are the most effective people in the entire building.The Service Department needs serious help.
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November 2023 by Noah Holland
I purchased a vehicle at VW of Daphne (from salesperson Dalton Bergeron) brand new on September 4th, 2023, over two months ago and the dealership has yet to correctly send my registration and taxes to my local government office.Checks have been made for incorrect amounts, they have been made out to the wrong governing bodies, I have never had the dealer reach out to me, it is always me calling them to try to get it sorted. In recent days I have been calling the dealership up to 8 times daily to try to get ahold of sales manager Troy Robinson, and he hasn’t returned any of these calls in over a week. I have since had to get VW of North America involved. In the time it has taken to try to resolve the issue my temporary tag has expired and the dealer has told me they “overnighted one” on 2 separate occasions but they never provide a tracking number or shipping details, and the tag never shows up.Do not be lured in by the competitive prices. This dealer will take your money, let you leave with a car, and then fail so horribly on the paperwork side that you end up with a brand new car that you can’t legally drive on public roads because they cannot be bothered to fix their mistakes or send you a temporary tag in the meantime.
