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October 2024 by Brad Drake
Today is the 4th time over the past few months that I've attempted to get an oil change on my 2024 Atlas. Two of of four times their App would book my appointments, which took two months to schedule. Only to find out I had no appointment when I called to confirm. The other 2 occurrences were scheduled over the phone with the service department. Today, was no different than the other three occurrences. To top it off the service engine light came on 2 weeks after my purchase, and 6 months later it's still on! Extremely disappointed in this dealerships poor customer service and quality of my purchase. I won't be buying another vehicle from here again.
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October 2024 by Jim Hadder
Saved many dollars thanks to Steven's resourcefulness!!
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October 2024 by Carolyn Lambeth
They were very friendly and got my car in quick and did a great job
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October 2024 by Dennis Carey
This is Dessie Carey, the owner of the 2009 VW Jetta. I had the Jetta Kia/VW Dealership in Daphne, Al. due to ABS recall, in fact the second with the first in 2017. The service manager Steve Lowe, portrayed extreme professionalism and customer service was met to our satisfaction. Mr. Lowe kept a rapport with us assuring the repairs were covered under an extended warranty. Being elderly, and living on a budget this was a concern. Mr. Lowe's professionalism is an asset to VW/KIA of Daphne. Thank you for all the hard work and effort regarding the repair of my VW Jetta. Dessie Carey
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October 2024 by Jessica Carpenter
Got me fixed up. Thanks for your help, Steve!
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October 2024 by Holly Oliver
This place is fantastic! Brandon helped me get into a car before we even drove to the dealership. He was very helpful. If anyone wants to get into a Volkswagen or a Kia, Brandon White is the one you should connect with :)
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October 2024 by Danny
We found this quick fix to be very expensive unfortunately and the car is making a noise it wasn’t prior.
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October 2024 by mnmshaw
We scheduled a service appointment 2 months in advance on the website. My wife and I took days off work. She is in the medical field and had to move patients. Showed up and was greeted by someone in service that is better suited under a car and NOT customer facing. Told us there was issues with the site and that we don’t have an appointment. Went and talked to the service manager, Jared, and rather than try to fix the issue, his solution was ‘I already have one pissed off customer and I won’t move them or I will have 2 pissed off customers “. Even when I asked for a loaner and told them we could come back over the weekend and pick it up. So, if you want dependable service from nice, honest, customer service-oriented people, go somewhere else. We will be.
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October 2024 by William Warden
I came in for a recall to install an engine cover on my 2022 VWGTI. The service representative was very helpful after checking to see that the part was in stock. He went back and installed it himself which only took a few minutes. Thank you for the quick service. You are the closest VW dealership to me. It is an hour drive. I only wish I lived closer!
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October 2024 by Brenda Pipkin
Fast courteous service!
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October 2024 by Anne Rhodes
Service Manager, Bryan, knowledgeable and personable, warm and welcoming, sincere to make things right.
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October 2024 by Rachel Padgett
Steve was great! He kept me informed throughout the whole the process of having my car worked on. Everything was very straightforward. He was knowledgeable on different tires, and I appreciated his advice. Thanks!
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October 2024 by Megan Justice
Great customer service thanks.
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October 2024 by Betty Walker
Steven is an amazing service advisor, he has always been one of the most professional and courteous advisors, and I am truly thankful.
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August 2024 by Archie Sciotti
Steve the service writer out right lies to customers, caught him in 3 different lies then called a female customer a lier then was proved wrong with no apology what so ever, down to females like they don’t know anything. The service manager won’t actually talk to you he just walks away when you prove him wrong. And the owner of the company refuses to do anything to right the wrongs that were done by any of there employees. This dealership is by far the worst dealership I have ever had.
