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August 2021 by Google user
Love Charlotte
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August 2021 by Gerri Garcia
Love Charlotte
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April 2020 by Martha Slay
Love the atmosphere, and my hairdresser. Always does a great job
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December 2019 by Felicia Norris
Worked me in immediately, gave me the cut I was wanting and knew what I was wanting
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November 2019 by Missingee
Charlotte is the best. :]
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July 2019 by La'Shaunda James
Charlotte Is very professional and caring! Such a great place to go!
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January 2018 by Janice Autrey
Everything about the place says excellence. Work extremely well with the elderly, patient, kind, VERY ACCOMMODATING. Every shop needs to follow their examples of customer services!!!!
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May 2017 by Caroline H.
Absolutely WONDERFUL! The cake tasting was so professional. She had so many questions for me that I did not have answers to yet, but she was so accommodating in giving me ideas and tips. She had 4 huge binders full of the work she's done at previous weddings/events. There was no question that we were going to use Couture Cakes for our wedding cake after the tasting. Not only was her service professional and beyond helpful, the cake options and filling options were PHENOMENAL!
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May 2016 by Sonya V.
Well, I just dropped by for a few cupcakes, so my experience was not very involved at all. Sweet tooth - saw shop - slammed on brakes. I bought four beautiful cupcakes! It was the afternoon so they weren't fresh out of the oven or anything, but each was different and just beautiful. The price was about $3.25 or so each and they were boxed up very nicely. Well, since I am insulin-dependent making this stop wasn't high on the intelligence scale. So I improvised and drove to one of my little hang outs and waited for some buddies to arrive. The consensus was "delish". I had part of a lemony cake that was not too sweet, not overly frosted and very pretty in presentation. Unfortunately this just is not my typical food item, but I was not at all disappointed.
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August 2014 by Mindy R.
I didn't even get to the tasting part and already hated it. I had heard from a friend and based on their stellar reviews that they would be excellent. I'm sure their cakes are wonderful, but if you want customer service this is NOT the place to go. When I called, the person was very curt and it was difficult to get information as to whether or not my date (11 months out) was available. I was told that May, June, and July were starting to fill up and that I needed to make my decision fast. My fiance works full time out of town (4+ hours away) and I normally live out of town (3 hours away), so coming in on a Tuesday for a cake tasting together is almost impossible for us. I asked if there was any way we could possibly work around this. I understand it's policy, but how difficult would it be a bit more accommodating by using email, scanning pictures, phone conversations, allowing a relative or MOH to come in, etc, for a consultation on those days? She begrudgingly set up an appointment for me. No questions about the size of our wedding, when it was, where it was, or what flavors I had in mind. I called other bakers around town and even though they were busy, they still were incredibly accommodating, even though they all pretty much have the same policies as no tastings on the weekends. I was really shocked at the way I was treated, so I called back to Couture Cakes to ask for the owner, since judging by the rudeness I assumed it was an underpaid receptionist. She had the audacity to argue with me, saying that she was not rude and that she remembered speaking with me. She became incredibly defensive, saying that she was not curt in anyway and that I was wrong. She finally apologized, and when I said thank you and that I still wanted to conduct business with her, she just said with utmost attitude "well then, do you even want to come in then?" WHAT EVEN!? I felt like I was in the twilight zone and was sent back to some sort of high school drama. This is the type of business that gives women owners a bad name! I am so disappointed because I was looking forward to using them for our large wedding regardless of the tasting. If this is the way their business is conducted I do not foresee this business lasting much longer. DO NOT GO HERE! Just because she did AJ McCarron's engagement cake doesn't give her the right to conduct poor business. Please, do yourself a favor and go elsewhere. When you're in the throws of wedding planning the last thing you want to deal with is awful customer service.
