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July 2024 by Angela Evans
My friend and I went for pedicures and we were told which chairs to sit in after we picked our polish... We sat there for a while just chatting but then it seemed weird that no one had started us soaking or said anything to us.... So after AT LEAST 15 minutes I finally asked someone how long before they would be able to get started on us... She said at least another 1/2 hour... So we left.... I understand if they are busy or short staffed but the lack of even acknowledging us was just rude. Won't be back
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June 2024 by Ashley Burton
First of all, I’ve been here several times and always have a good experience when I don’t get Hope. Hope does a rush job and is rude and condescending. I went for a pedicure, manicure, and a set of acrylics. Nancy did my pedicure and did such a phenomenal job. They were busy when I went in and I sat in a pedicure chair for 30 minutes. Nancy apologized for my wait. I wasn’t really upset because I didn’t have anywhere to be and she was so sweet. She did a great job and I have no complaints about her or her service at all. My pedicure from her was so relaxing. I have psoriasis and apologized to her about the flare up I’m currently having on my ankles. She assured me it was no problem at all. It can be an embarrassing autoimmune disease that is hard for me to control so it was nice that she was reassuring me.
Hope, on the other hand, was a different story. As soon as I sat down, she asked me what I did to my fingers and cuticles. This was embarrassing to be chastised as a grown adult by another adult. I explained to her that I have psoriasis and that it makes the skin peel and crack on my fingers and also makes my nails brittle. Flare ups are not something I can control.
She did nothing to prep my nails for a manicure and I definitely didn’t get a manicure. My cuticles were not pushed back or smoothed down. She did cut them down. She glued the nail tips haphazardly on and even had to reapply glue after because a couple of nails weren’t even glued all the way. When she applied the acrylic powder, she applied it a good 2 mm from my cuticle and when I asked her to go back and fix it, she gave me some excuse as to why she couldn’t do it and tried to blame it on my nails. She then used the drill to file them as normal. I was then shocked that she didn’t ask me to wash my hands after she filed and buffed my nails. Instead, she sprayed water on my hands, barely wiped off the dust, and began to paint them.
The polish bubbled up and was not smooth because of the acrylic dust. Whoever uses this polish next time will also have the same issue because she essentially contaminated the bottle with chunks of acrylic. As she painted my nails, she constantly corrected me on how to hold my hands and told me I wasn’t holding my hands in the dryer correctly. I felt like I was a child that kept getting reprimanded. She finished painting them and put cuticle oil in my palm and told me to rub it in. (That’s usually something the nail tech does.) She then told me to go wash my hands. As I’m finally getting the opportunity to wash my hands, I’m noticing that my nails are different lengths and there is so much acrylic built up under my nails that it is uncomfortable. I also noticed paint on the nails was not even and several of my fingers had paint on my skin.
Anyway, I go back and sit down with wet hands and ask for a paper towel. I then notice the washcloths to dry my hands and get up to grab one. She then rudely says, “That’s what they are there for.” After drying my hands, I ask her to fix the nails that are not the same length and use the drill to get the acrylic out from under my nails. She told me that it was my natural nail that was keeping them from being the same length but that “I do what you want. I fix but it your nail that make them uneven.” Acrylic nails can be made into any length. I want them short so there’s no reason that my two pinky fingers and middle fingers can’t be the same length. Fixing the length should involve filing it again and repainting the nails. She filed them and they were better but still uneven. She never used the drill to fix the underside of my nails like I asked. She also never repainted my nails after filing them so the edges don’t have paint and they are rough.
I finally go to pay and she charged me $10 too much. At this point, I was so tired of her that I didn’t argue over it. I just wanted to leave. I would have posted a picture but I went home and fixed the mistakes immediately.
I would go here
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April 2024 by Kay Drisk
My niece & i planned to get our nails done today & picked this place as it’s close to our house. As we walked in it’s a very nice shop & very clean & we instantly were happy to be there & enjoy our day. A woman asked us what we were looking to have done & told us to pick a color so we did. after picking our color we went back to the front to wait our turn & the woman, very rudely, YELLED at us to go to the back. i responded ok! as i’ve never been there before & didn’t know there was a back, she very well may have told us to go to the back after picking our color but we didn’t hear her as there were quite a few people in the shop. after getting to the back & sitting down i notice my niece is crying & visibly upset. i asked her what happened & she said the lady embarrassed her & asked if we could leave. we returned our polish & promptly left as we didn’t feel welcome anymore. we apologize for not hearing you if you said go to the back before, that it absolutely our mistake but there is NO excuse to yell at a child or any other person for that matter.
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April 2024 by Catherine Stutts
First time and probably last . $53 for a gel pedicure that was the quickest I’ve ever had ! I was in and out of the chair in probably 30 minutes or less. There are still callouses on my pinky toes, and the shaping of the nails look chunky, not round and smooth. Just way too expensive for a quick paint job.
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March 2024 by anna grantham
Nancy is my go-to at Polished. She always take her time and does the best job on my nails and cuticles. Anywhere else and I'll need a new set in 2 weeks. My manicure lasts 3-4 when she does them.
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January 2024 by Deanna Morris
I love Hope she does amazing.
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December 2023 by Jodi Moon
Absolutely wonderful experience!
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December 2023 by Melodie Brown
Always receive top notch service. Everyone is very friendly.
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December 2023 by Chloe C.
Had my nails done yesterday and my pinky toe already chipped WITH gel polish. Not worth the money. Very disappointed. Will not be back.
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November 2023 by morgan roberts
My nails look like they are in need of a fill in after just getting them done this morning. My cuticles weren’t even pushed back. Awful job.Service: Acrylic nails
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October 2023 by Jamie P.
I went on Yelp just to find a pedicure place prior to a wedding I was going to. I am from out of town and really just wanted something nearby. The place was great, service was great, and the 2 ladies that took care of me, were the best! Also it's nice to have the Venmo option to tip them when you're not carrying cash.
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August 2023 by Heather Steele
Was really friendly and did awesome job. Took one star away cause my nail polish started chipping in a week. Filed then down so couldn’t tell
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August 2023 by Danielle Kaiser
I never have to wait, its clean, great prices and Nancy is fabulous!!!!
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July 2023 by Penny
I started seeing Mrs. Le about a month ago. They’ve been voted best in Daphne so I thought they’d be a little snooty, but they are so very friendly and down to earth but their services are phenomenal! She has done an amazing job from acrylic & tips to regular gel manicure and they’re both beautiful and affordable. I had been taken advantage of by other nail salons, even though I knew what I wanted but Mrs. Le is just amazing. She is kind and caring, she’s a hard working mom & sometimes is like my therapist because I’m only a stepmom to a teenager & her kind attitude & beautiful work have been a blessing. Going through depression, a nice mani & pedi can make you feel a little nicer, I’m so thankful I found them & will be a customer as long as I’m in Daphne & Fairhope
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July 2023 by Angela Steverson
Went in lady and it took about two hours spent 70 bucks and have not even had them maybe 4 days the nails where not complete and I will not return.
