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July 2024 by Kathy Nichol
My husband and I have been clients of State Farm for over 40 years but have never encountered the lack of professionalism and incompetence we’ve experienced from this agency over the last year. The agent is never around and the assistants are lacking in knowledge and skills to help and are not interested in problem solving. There are definitely some issues with paperwork at the corporate headquarters but this agency should be able to assist. We have had cancellation notices sent to us without statements, statements sent to us and then we receive reimbursement for overpayment, hand delivered checks to their office but still receive cancellation notices, a significant increase in our homeowner’s insurance this year without any explanation other than “That’s just the rate!” and no claims in over 30 years, no word on reductions to our homeowner’s insurance for our new fortified roof and other hurricane improvements even though we’ve provided all documentation they require. You may want to consider other companies if you want prompt service and assistance. They will gladly take your money, but don’t expect support.
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April 2024 by Ed Akers
When we moved to Alabama several months ago and we didn’t know anyone. We started shopping for car insurance and called several local agencies including State Farm. That is when I was lucky enough to have a conversation with Zeke Aull at Mitch Kitchens office. Zeke handled my insurance needs for my vehicles and got back to me with some great rates. After talking with several other agencies that did, and most did not even respond to my needs I knew that Zeke was nothing short of a true professional. Zeke not only gave me a great rate he answered all concerns and promptly called me back. Since then I have also giving Zeke our homeowners policies on our Condominium and our House. If your looking for a great insurance man to take care of all your insurance needs call Zeke! Once you have talked with Zeke, you will have no need to call anyone else.
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March 2024 by Alan Cardona
The best
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January 2024 by John Taylor
Mitch is a pleasure to work with. Dedicated to his clients, honest and fair.
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November 2023 by Kristen
Excellent service, very responsive. Saved a lot of money by combining auto and home.
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October 2023 by William Hawkins
Mitch Kitchens and all of his agents are first class! His team is prompt, courteous, and incredibly knowledgeable, which makes navigating the complex world of insurance such a smooth experience. They provide personalized attention and dedication to understanding the unique needs of each of their clients. They go above and beyond and I have recommended them to all of my friends and family!
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September 2023 by Charles Dube
Mitch is always just a phone call away. His staff are courteous and respond quickly to any issue or question. I would recommend him to anyone in the market for a new agent. If you’re not looking for a new agent I would encourage anyone to stop by and see what he can do for you.
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September 2023 by Courtney Williams
Zeke was great to work with. Very informative and made the entire process smooth and painless. Definitely recommend him for all your insurance needs.
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August 2023 by Brittaney Howard
Zeke was a pleasure to work with. He was extremely informative and made sure we got the best coverage. I’ll definitely be recommending him and State Farm to others.
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August 2023 by Tommy Loftis
Mitch Kitchens and his staff have done a wonderful job of helping us get more coverage while paying less money. The coverage I have on our small business as well as our personal liability umbrella policy gives me some peace in a world where everyone wants to sue.
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August 2023 by Rita Harkless
Me and my husband been with Mitch and his team over 4+ years and it’s been nothing but great service and good business . I recommend him to any and everyone for their insurance needs.
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August 2023 by Anna Crump
Mitch and his staff are great!
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March 2023 by Stephanie Wilson
We love the Team Members at Mitch Kitchens's office. They are always quick to respond and very helpful.
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February 2023 by Bill Minnich
Always very helpful and thank you Julie .
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December 2022 by Z_man 913
Always a pleasure dealing withJulie. The whole team is so friendly.
