“This place has awful customer service. I made an appointment as a new patient 1 month in advance and they had no recollection of the appointment whatsoever. The receptionist took no responsibility for the clinic’s mistake and kept eluding that I was making everything up. She then told me I would have to start the process all over again, having to submit a new patient approval request. Ridiculous.I’ll update on my experience with the doctor assuming I ever get an appointment. Cool, cool.**update** I had an appointment with Dr. Kayle, who was very professional and knowledgeable. Will be going back to see her. Changed my rating from 1 to 4 stars”
“This was my first visit…and what a positive experience.Dr. Erica Bortmas-Shammaa was caring and efficient. It truly was a collaboration about my health care.I would highly recommend her to anyoneseeking good supportive medical care.”
“It has been a long time since I’ve had a doctor that showed this much interest in me as a patient. I am very low maintenance and pretty healthy with a few things to address and he went through my entire history in detail and showed genuine interest in making sure I had the best treatment possible. It was just a general physical and my first visit with him and I was very pleased with his professionalism.”
“This place is always professional, fast, and kind. Every single person there makes you feel welcome. Definitely use this one. They don't need a referral from your doctor either.”
“I've have been coming to this practice for over 15 years to see. Doctor Charles Kirkland, if it was not for Doctor Charles Kirkland. I probably would not of graduated high school. He is one of the best Doctors at this practice. I've never had a problem, with the staff. Like ever. Everyone always look like they are. Enjoying the work they are doing. When I left my appointment, last time with Doctor Charles Kirkland. This is what I saw. Every single phone was pressed to nurses ears, receptionist ear. Scheduling appointments, calling in prescriptions to pharmacist. A very well oiled machine, giving 110% to provide care to all surrounding areas. This is a real review, from someone. Who really has been visiting this practice for over 15 years! Stop the hate and just get your meds and leave. Have a nice day.”