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May 2023 by Adrienne Philpot
She was nice
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April 2023 by Janice Autrey
Always pleasant, helpful, and love the location in Daphne
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February 2023 by Richard N.
Great people. Good value for what I got. The lady in the office is kind and understanding and very friendly.
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October 2022 by Micah Prince
The manager entered my information wrong when I rented the unit. I told her this THAT DAY. When I call to check balance/pay the bill (because this company neither invoices electronically nor through mail...you deal with this one "manager" on a landline) she obviously had trouble finding my unit. When I remind her she entered my information wrong, she got flustered and tried to argue. Who else does she think did it?!I suggested she search my first name to prove this, and SURPRISE she finds the info. Headstrong as ever, she continues to tell me how to feel and to calm down, when SHE initiated the combative strategy of telling me I don't know what I am talking about. I am well spoken/quick enough to point out where the conversation turned and she would not acknowledge anything, from the glaring clerical error to her terrible attitude, and continued to speak over me.It got to the point where I just repeatedly asked her if she could tell me what I owed as she kept trying to talk over me. I just can't imagine how such a good listener would make a clerical error. Truly. She demanded me to come to the office without telling me the balance I owe, or letting me pay it over the phone. What a messy unprofessional person to leave in charge East Bay mini storage. I do not recommend if you can avoid it.Update:I got a response from the owner that was apologetic at first, and seemed surprised we were having the issue. She may have an amazing track record to date, and I understand people have bad days, but she believed whole heartedly everything the manager said without question...even going so far as to give an example of a positive interaction she had with a customer right after our negative encounter. She also didn't believe she stopped the call to pay my bill by requesting I come into the office, because "Why would she invite someone who was being nasty into the office?" I have to admit this behavior seems out of place, but only if you believe I am making up the combative attitude she was displaying.All I can say is, there are people who when presented with a personal mistake, can't accept it at first, and will try to deflect through the use of sarcasm and by invalidating your claim. These same people might be tactful enough to reframe these instances where they are being victimized by your persistence. You're the customer, they do owe you respect on the front end. If that is not what you are getting, then you have a right to speak exactly how youre being spoken to. If that is being nasty then I will be a nasty customer over disrespected and invalidated all day long.To add to the owners words:You most definitely can't please everyone... especially not with that approach.
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May 2022 by Roger L.
I had a lot of trouble getting a hold of the manager or owner. Also they were very not accommodating to request that you make. I think new ownership has taken over in this place has gone straight downhill.
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April 2022 by Jacki Hicks
Have used 3 units various time over the last 2 1/2 years.Never a problem, TY
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May 2021 by Beau Seale
Easy to deal with, very organized, and great customer service.
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March 2021 by Eric Turrentine
Friendly staff, great prices
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December 2019 by Jason Lyons
I'm amazed that so far I can only find one site that has honest open easy to find pricing. Will be moving on to the next, to much trouble to call and negotiate with so many options
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May 2019 by Anonymous 777
Awful customer service, the lady that answers the phone, Tanya, she is very rude, disrespectful and does not listen to the customer's needs and questions. She needs customer service training. She's quick to get mad and just talks over what the customer wants and questions. Was asked to speak to someone else that would listen to our needs, instead she responds, Im the manager, Im the boss over here! Who does this? I've never met anyone like this! Just rude and poor customer service!!! 1 star is too much!!!
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October 2018 by Lilly Katz
Grossest facility ever. I was basically told if there was any damage to my items from anything I was out of luck. One office for multiple facilities. Nope...dont go here.
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October 2018 by Chuck Dent
Friendly service at a good price for storage.
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August 2018 by Angel K
Best Storage place around!!
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February 2018 by K. Jennings
Gross place. Unprofessional staff. Wouldnt store here if you paid me.
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November 2017 by Tommy lee Pate
Great place to store your items
