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August 2024 by Leslie H
Fabulous customer service! Set up an account and premium plan quickly and kindly. Super informative. I feel valued as a customer!
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July 2024 by Lonnie Turney
These are great folks to deal with! From Delivery to Billing or just questions. I would give 5 of 5 Stars, but no one group is perfect. Thanks again! LJ
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March 2024 by Leah Ray
Spoke with Diane first, then Anita. Both a credit to their employer. Excellent customer service.
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February 2024 by Rich Valenta
If there was a zero. If only there was a zero. This is now United Propane Gas owned by a foreign company. Find a local supplier with attention to service.
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October 2023 by Gina Akers
This company has helped my elderly parents out so much right now. They we’re using another gas company that they had been with for many years but they started treating them like dollar signs not a person We have had a wonderful experience with Golden Propane getting them all set up and starting. I look for us to be with them a longtime.
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October 2023 by Hunter McCaghren
Spoke with Anita today at golden propane to order gas. She had a great attitude, very helpful, and friendly. Glad to see this change at UPG. Please keep up the good work!
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July 2023 by Vickie Spinks
Wonderful people the absolute best. ? I will recommend them to anyone
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July 2023 by Karen Blair
This place has NO customer service. I have called 3 says in a row, promising to be called back, that hasn't happened yet. I need a service man to install a high pressure regulator on my tank ( that belongs to them) so I can have a gas on demand water heater installed.The plumber has scheduled me for Monday, since it's Friday afternoon I quess I won't be getting hot water soon.I am now looking for a gas company that wants to take care of its customers.
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March 2023 by Steve Mason
Terrible terrible customer service will not answer phone nor will the home office in Kentucky...awful people to deal with!!!!!!
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February 2023 by Leonard Tatro
They came out said nothing was wrong with my tank and they filled it up afterwards I smelled gas. I checked it with some bubbles, some soap and it was leaking quite a bit. I called them several times they came out. Finally they put a little plastic cap on the thing and it’s still late. I called them several more times. They said they were going to pick up my tank take it and fix it they never did finally one night. I called them up and said it’s an emergency it’s Laken come pick this thing up they did that was two years ago.
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January 2023 by Leigh Sharpe
Worst Company ON THE PLANET! Folks I BEG you..deal with anyone else but them! We moved away to a different STATE in 2018 for crying out loud!...We asked them to come get their tank..they LITERALLY said and I quote "no we can just leave the tank there at the location until the new owners order gas and they will likely just order it from us." We told the lady we didn't care what they did..the house and property had been sold and they needed to get the bill and property out of my name...We didn't hear from these crazy people until 2022 when we SUDDENLY start getting bills from them..I called and spoke to some lady who told me the bill was for the removal of the tank!! to the tune of $402...Good luck with that lady. Seeya in court..These people are crooked..liars..and I guess terrible book keepers...DO NOT use them...suddenly after not using them for 4 solid years..you'll get a bill..
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December 2022 by Cindy Parrott
After 20 years with Golden I can say this is the worse company now we have ever dealt with. We started working with them as Golden Propane when we built our home and loved them but they sold out. You never can get any one live. Phone rings to a National office. They delivered gas we did not order and said it was computer generated. We did not set this up. Tore up our yard delivering in a rain storm and got stuck with wrecker pulling them out. Refused to repair the yard. Very sad company now. I rate them and F. Do not use them. Customer service is 0.
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October 2022 by Alaina Calvert
We’ve been trying to call for weeks. Couldn’t reach anyone or get a call back. Couldn’t order online either. I’m sitting outside the office now where there are 5 people waiting outside to talk to some one. It’s now 30 min past time for them to return from the posted lunch time. This is no way to run a business. I suggest if you want heat this winter, you take your business elsewhere.
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October 2022 by TheNena12359
Try to call them and see if they will answer or return your call. I dare you.
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September 2022 by Monica Butts
Horrible company! Can’t get ahold of anyone EVER!! Ordered gas a month ago when we were at 10%…still waiting on a gas delivery. We are now very close to 0%. We’ve called for weeks several times a day and still can’t get an answer.
