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September 2024 by lee knight
I made my first new purchase with Andy Chitwood in 2022, there was no question without any doubt who I was calling with my latest thought about another new purchase “Andy Chitwood” I consider Andy a friend , he makes you feel like a real person not the next guy in line . I explained to Andy what I wanted and what I expected and he came through with flying colors . I also need to mention Chris in parts/accessories he did an awesome job with my questions and delivered on what I wanted . I’ll be the 1st to admit I can be a pain during the process but Andy and Chris always happy to hear from me and always left me feeling good after any discussion. Don’t know the future but I do know it will be with Andy when I’m ready next ! 10 stars ⭐️
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September 2024 by Jay Campbell
Entire staff was nice and very courteous. A job well done!
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August 2024 by Gary Ayers
Knew what we were after and associates got right on the job my wife is beyond happy and you know what they say happy wife happy life. Thank you so much.
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August 2024 by Tami Brannon
Very friendly and caring.
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August 2024 by Rick Davis
I normally equate buy a new car like going to the dentist. Necessary but painful and time consuming. Wade’s staff made the process easy and painless. Andy, Jake, and Brandon were very helpful and informative. Would recommend Eckenrod Ford to all my friends and family. Wade you should be proud of your employees, thanks for taking care of Sherry and I. Rick Davis
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August 2024 by Nita Cooper
If l could l would give them no stars l would because they said my escape needs a brake job and they fixed that we left went about 2 miles down the road it was shaking so bad couldn't keep it in the road so we took it back to the shop . My husband is a Ford certified mechanic . He's retired so he said this is not fixed might need tires are something else. The Ford man said ok let's check it again. So they did the Ford man said yes it needs tires . My husband said ok you going to give me some free tires since l already paid for a brake job l didn't even need if l done that at my job l would be job hunting. He said no sorry you will have to pay for the tires .my husband said will l guess l have to because l can't make it back home like this . So we paid again for tires. We will not go back to them again !!
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August 2024 by Steve Busby
Have both bought a d vehicle and had service at the dealership. Both were smooth experiences with friendly, helpful people. Will visit again for my future automotive needs
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August 2024 by Ray Pratt
Called the service department today about a repair I need done to my 2013 F150 Lareit! I was told that they do not work on trucks older than 10 years! Sad because I’m in the market for a new one. Going down the road…
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August 2024 by Steve Simmons
I've bought several new cars from Eckenrod and I recommend them highly.
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August 2024 by Jason Saunders
Great groups folks, great price, and very easy to work with. They will bend over backwards to help you.
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August 2024 by Ernest Hauk
Eckenrod’s Service Department is the best. Accommodating, efficient, welcoming and pleasant. I am a long-time customer due to the Service Department and Sales personnel. I'm not related but they treat me like valued family. It seems they are happy to see me and I am glad to see them. Thank you, Service Department!
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August 2024 by Janice Thompson
Did what I wanted in a timely manner.
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August 2024 by Brandon Johnson
Everything is the SAME!! Great customer service built around my needs. They pick my Edge up, service it, and bring it back to me, all for no additional charge!! Who does that?!?! ECKENROD FORD LINCOLN does that!! I highly recommend the guys and girls there to handle all my automotive needs!! 5 stars all the way!!! This is the 3rd vehicle I've bought from them in 4 years and I wouldn't go anywhere else!!!
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August 2024 by James Elder
Always a great experience. Courteous and always take care of my truck.
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August 2024 by Papa Phil
A long-running issue was resolved as the dealership finally decided to replace the throttle body due to an engine that was missing at lower speeds. Throttle Body was installed. Engine running much smoother!
