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January 2024 by Jerrid Demastus
Banks should be open half a day in saturday lazy non workers in america these days causing issues for the everyday citizens to be able to accomplish things they may need to all cause of banks being closed on days they used to not be
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September 2023 by JEFF Jones
It's hard to get anyone on the phone and trying to get online banking is a joke if things don't change real soon I'm changing banks
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July 2023 by Mukhtar Quraish
I one the first time to open an account but I waited for an hour and left . They told me it’s going to be faster is I had an appointment. So, after a week I did an appointment online and went there, my appointment was at 4:15 pm. I got there about 4:05 and waited to 4:50 pm. After that I just left.
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January 2023 by Lauren
They just LOVE charging fees even if you fix the problem within the "time limit"
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October 2022 by Candace Harbison
Horrible customer service at the Cullman, AL location. They never answer the phone. I needed to close 2 accounts (because I'm done with PNC lackluster service and being charged for statements) and was told they were short staffed and they would have to call me to make an appointment to do so. Seriously?! Service such as this reminds me why I've changed banks.
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April 2022 by Stephanie Gonzalez
If I could give 0 stars I would !!! Worst of the worst … makes no sense to charge someone a paper statement fee if the customer never received it. It’s like charging a customer for services or merchandise never received !!! Pathetic
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March 2022 by charlotte Sasnett
Down home banking. Very personable .Enjoyed banking with BBVA and now PNC for over 30 years.
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February 2022 by Mary Parker
Worse bank! They are always slow in drive through,they NEVER answer the phone and half the time they don't know what they are doing ? I'll gladly be switching banks today!
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February 2022 by Tina Ryan
Slowest bank I've ever dealt with they are never in a hurry. You'll be sitting in line for a hour to get a check cashed... They don't open until 9 am and closed on Saturdays ?
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December 2021 by John Owen
Online customer service is terrible, don’t waste you time calling, they don’t answer
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April 2021 by Janemarie Crider
Leaving this bank after 20 years! WORST customer service I have EVER experienced, 3.5 hours wasted on misinormation, unable to help me, while scamming me out of fees. No thanks. BYE!
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October 2020 by Angie Morris
I've been banking here for 15 years! Yes, I've had issues, but they have been handled quickly and professionally.??
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March 2020 by Sam
I’ve been banking with BBVA for years now.Never had an issue with this branch until today. Was told I had to show identification to make a deposit. I’ve never had to before. “To make a deposit” really?? Taking money out I would understand.
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December 2019 by Daniel Jacobs
If you want to wait 40+ min to cash a check then this bank is for you!!!!
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November 2019 by derrick isbell
Never had any problems. Staff is always friendly.
