June 2023 by Duston B.
For service? Avoid this place at all costs.It took them 13 hours to mount two tires that they failed to get balanI called ahead for 8 tires, mount and balanced at about 11 am for a 10 pm arrival.They had the tires available when I arrived but, when I checked in, I was told that the tech was going on a road call and it would be a couple hours.The tech was back about 45 minutes later for more parts for the road call but brought another tech who, he said, was going to start on my rig.About 1.5 hrs later I stopped by the rig and found that the tech had been unable to get the plastic hub cover off so he quit and went home.I was then informed that the next tech wouldn't be in till 6am. That tech called in sick, as well as the 7am tech.The 8am tech finally showed and started milling around mumbling that he should have called in sick, I believe they are all allergic.........TO WORK.By 10:30, or so the tech had one steer tire replaced and had put it back on the rig without balancing it and when I asked him to balance the tires, he went to the woman at the counter and pitched a fit saying that he didn't know that it was supposed to be balanced and he didn't want to remove it.The woman comes to me and starts to tell me that they don't plan on removing the tire to balance it but, had instead, called the manager and got approval for me to go to another TA truck stop to get it balanced...........what?I started to ask for clarification, because I was sure I wasn't hearing this right when she told me to "stop talking , let her finish and then I could talk". By 11:00, the other tech was finishing mounting the second tire and I ensured that he was going to balance that one. This guy sulked all the way to the balance machine saying, "there is no point in balancing the tires, the machine isn't properly calibrated anyway".When that didn't work, he tried selling me on a package of beads that are placed inside the tire, rather than lead weights. I opted for the lead weights which seemed to piss him off more and he spend about 15-20 minutes getting that tire balanced, but ultimately failed to master the balancing machine.I finally told him to mount the unbalanced tire, purchased the other six tires out the door. I went across the street to Speedco where, although slightly more costly, they got me right in and put 4 techs on the job and had the other 6 tires mounted and balanced in under two hours
