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December 2023 by Chanse LaShai
Clean facilities, easy to locate your pod. Super friendly & helpful employees. Brandi was fantastic & even mapped out my spot for me so I had to issues finding it. Love the automatic lights in the hallways.
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November 2023 by Lynn Perez
Some of the friendliest people in Columbiana work here. Brandy addressed all my concerns, she is knowledgeable and was extremely patient with me. She walked me through the facility to help me decide which size unit I would need and then got me through the paperwork in less than 15 minutes.
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September 2023 by Michelle R.
I met Amanda back in June. A very stressful time. I needed storage and cubesmart had it from small medium large and jumbo Amanda was very knowledgeable and efficient. Sadly I am leaving cubesmart --only because I no longer need there services They have a new menu er to the Cubesmart family Brandy ! During our last couple of trips my son accidentally broke the key off in the safe Brandy called me and assured me she was there until 6pm and she would watch my unit I am forever thankful to her she went above and beyond to make sure no one took any of belongings So if anyone is looking for a storage unit climate controlled and the friendliest staff you'll ever meet PLEASE GO TO CUBESMART :)
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September 2023 by Jonathan Warren
The manager of the Columbiana location has care for the customers, extremely poor people skills, and called the police on me for having my truck pulled up the loading ramp. Not once did she ask me to move, and had walked by me using that very ramp in the exact same way multiple times over the last months without it ever being a problem. Now, Yes, before anything is said, I broke the rules, I was leaving. I fully admit that part. That is not at all the reason for the 1 star. That was fully my fault. It’s her handling of the situation from the beginning. Cube smart would be doing themselves a huge favor by replacing the manager if the Columbiana Al location. With someone else.
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September 2023 by Joselyn Lopez
It was easy to reserve and finish up the process in store. Also the staff made it easy for me to be able to look at the units before making decision.
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September 2023 by John Davis
Best storage facilities around. The Store manger Brandy and General Manager Amanda were very pleasant to work with and they both are very Professional and treat you like a friend instead of a customer . Highly recommend this facility, cause you’ll love how easy it is to access with any moving truck or utility trailer.
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September 2023 by Linda Davis
Amazing staff! Amanda goes the extra mile when it comes to customer service!Super clean, inside and out. Rates are reasonable in comparison with other facilities. Great decision to rent at the Columbiana Cube Smart!
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September 2023 by John King
Quoted a price, then upsold, saying I must purchase insurance to keep things in their facility. They told me I had to take insurance out even though my homeowners covers my belongings anywhere they are being stored.
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September 2023 by Princess Horn
Metro mini storage no more I've been renting from them for years stoped by your facility today because I want something with a little more security an looks like cubesmart is the place I was greeted with big smiles an all the information I needed I will be moving to Columbiana soon I hope all of there business are as helpful as the lady I experienced today mrs brandy you were the delightful smile I needed today I will definitely be back with you next week as we start moving
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June 2023 by Kristi Martin
So far so good. Very clean as they are new. The customer service was helpful as well. I signed my lease and picked my storage online and all I had to do was show up and go straight to my unit. No need to check in with office or anything but I did go into office to return temp lock as they do give you a lock for your storage unit. (it's required) Sierra met me at the door and immediately knew who I was as I stated (I did everything online before arriving). Rates aren't bad for the sizes and you save 15% off and first month free when doing online.
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June 2023 by Davin Moore
Very amazing costumer service.
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June 2023 by Shea Serna
Excellent service! It was easy to get a unit and everyone on staff is great. They've been so helpful, literally, from day one. Hands down, best storage rental I've ever had.
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May 2023 by Chris Davis
The staff was professional and courteous...they got me in with no problems. The rental process was quick and easy. The facility is top notch as well...very nice and new!
