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March 2024 by Darius F. Templeton’s
Way understaffed.
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March 2024 by Teresa Humphrey
Food was
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February 2024 by Rick Franzen
I stopped to get a Big Jack Burger combo and 4 chicken wraps. It was a little after 1:00 in the afternoon there was no one in the Drive-Thru and it didn't look like there was any customers in the restaurant. I had ordered the hamburger combo using the app that I could not order the wraps through the app so I ordered them at the drive thru. They said they had my burger combo and asked me to pull up away from the window and they would bring my order out to me. After about 10 minutes they brought out my order and the girl handed it to me quickly and went back in before I could check my order... No ketchup!Now one car was in the drive thru so I drove thru and ordered ketchup. They said they would bring it out to me if I pulled up past the window and waited 5 more minutes. They didn't bring it. The one car that was behind me earlier was still at the window.so I went in and asked for some ketchup. Now the girl hands me 13 packs!I think it's safe to say the majority of customers want and use ketchup with fries. Why not give 3 packs with large fries (instead of the double handful they always give you when you have to ask).Maybe ask at the drive up or post a sign telling customers they have to order ketchup.... Because help isn't going to think of asking you or just put some in your bag.I like the food but the service sucks. I always have a long wait they usually forget something, napkins, fork, sauce, ketchup... The place down the street beats Jack's service hands down. (The food and price isn't bad either).Disappointed several times
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February 2024 by Alexander Rodgers
I enjoy the food. When it gets busy, I try to avoid this location. The workers tend to be slow and get confused unless a manager is on expedite station to get food out and call things out. The kitchen and workers need to communicate better.
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February 2024 by Susan Sullivan
The food is terrible every single time I have been in there. The customer service is terrible with people that doesn’t care about the store making money. The bathrooms are nasty no toilet paper and the garbage can running over with paper towels. I don’t recommend anyone eating or spending your money there.
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February 2024 by Mark Name
Don't get the honey mustard sauce.
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January 2024 by Only One
I'm current military, and one of the more popular places for breakfast for myself and our soldiers is Jacks. When they finally opened a location in Citronelle, it was like a true blessing. Finally we can have good food without driving back to Saraland or Mobile. We all love Jacks and every location we've been to. It has been a superb experience. Unfortunately, we didn't get the same results with this location. I'm not sure if the owner isn't putting in the time or effort to make sure he/she has a motivated and well trained manager. Or if the management team isn't doing their part to ensure the others are prepared for each shift. I went in last night and witnessed 2 people just quit in the middle of the shift. Another woman was yelling at customers, and saying tonight was her last night. I definitely won't return to this location again unless they can make some major improvements. It's sad too because Jacks has always been a good place to go for any meal of the day, but this location is just not living up to the expectations.
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January 2024 by Michael Matthews
Super nice lady at the
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January 2024 by Sondra Mathis
Employees were polite but unprofessional.
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January 2024 by Christine Cooper
Customer service was very welcoming and so amazing. Food was incredible. I will stop every time I go to the area.
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January 2024 by Brent Horton
Microwave sausage biscuit ?
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January 2024 by Tommy Mckee
Good food fast service.
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January 2024 by Jowanda Jay
Good atmosphere but food sometimes
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January 2024 by S. Gayle Huerter
Best Fast Food you can buy. Always served with a
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January 2024 by CN
This location is not up to the Jacks standards that I know. Probably needs new management.
