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“Elias comes across as one of the best customer service personnel in the city. He’s helpful, knowledgeable, and cheery. Combined with a clean store containing every supply you could need, you have a recipe for my new exclusive paint destination. Thanks, SW.”
“Was greeted and asked if I needed assistance as soon as I entered the store by an employee named Mark, which I very much appreciated since it was my first time buying paint. Thanks!!”
“This is a new store near my neighborhood and I’ve purchased paint from them a couple of times for my home since they’ve opened. Nice store and prompt, friendly service for the most part although it is hit or miss depending on which staff person helps you. Some of them will go above and beyond and some act as though they simply do not care ….”
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“Requested assistance from one of the professionals at Sherwin Williams to help match deck color of stain (which was purchased there originally). Feeling confident after looking at the swatch and recommendation of the employee bought 3 cans. It was no where near close to the color. My husband went back and showed the Sherwin Williams employee the contrast and bought 3 more of another color called pinecone and it was absolutely worse. He went back the 3rd time and a different employee could not understand why it was so far off and added black to take the orange out and it still does not even come close to what we need. Add it up folks 6 cans of paint that is useless. We are going to donate . Update…. after speaking with the manager Josh and Casey and taking in a piece of the existing paint they were able to coordinate a color close to what we currently have and exchanged 3 of the six cans of paint. Thank you Sherwin Williams Chelsea Alabama.”