August 2018 by Robert F.
From the top then, I have a 2012 Chevrolet Volt, and despite all the constant bantering and very real hatred from people for owning an electric car we have had nothing but good things to say about it. In the first week of July 2018 the main display on the dashboard went completely dark, as in no indications at all! No speed, battery, fuel, lights, turn signals, NOTHING! So, I contacted the Milton Chevrolet Dealership Service department and dropped my Volt off, so they could "pull the codes" Take note of that statement it is important later. Later the same day the service department informed me that I would have to replace the Main Cluster, (it controls or directs EVERYTHING), and that I would have to pay for the part up front. Ok, no problem how much? As you might wonder it sounds VERY expensive, and $1,000.00 is by any means. So, I called the service department and asked VERY SPECIFICALLY is it over $1000.00 or is it $1000.00? Simple question, yes? The service agent said '$1000.00" OK I replied OMW with $1000.00. Can you guess? Yep, IT WAS MORE THAN $1000.00, so I sighed and said OK, and the service agent said Oh, I can make it $1000.00 and said no I'll pay the rest with my credit card and pulled out my wallet, but the agent worked on the computer and took the $1000.00 and handed me my receipt. While waiting for that bill to be paid the service manager and agent suggested I call the Dealership GM AND the Chevrolet Customer Care Line to see if they could help relieve some of the cost. I took this information seriously and made the calls. Can you guess again? NO RESPONSE! AT ALL! And then they sent me a survey, REALLY?! Well I decided to take the high road and wait to do the survey until AFTER the Volt repaired. So, on 15JULY2018 the service department called me and said the part was in and on 16JUL2018 I dropped the car off at 0700. At 3:00ish the service department called and said the Volt was ready. So OMW home from work I stopped and picked up my Volt and once again VERY SPECIFICALLY asked the service agent if and software had to be reinstalled, or firmware, or other services needed to be done, No was the answer, so then I asked once again VERY SPECIFICALLY is there a warranty on the new Main Cluster that they replaced and the agent said 2 or 3 years. Back to the survey; what would anyone reasonable think? Here is my response: When this dealership was Lou Sohb the dealership and service department were 20 out of 10! The Sandy & Bubba's dealership and service department are 2 out of 10. The General Manager is either afraid of customers or thinks they are beneath him because he refused to return my calls (AS THE SERVICE MANAGER SUGGESTED). We are buying a new car next month and it will not be a Chevy. 2 days later the Volt started throwing codes like child playing whack-a-mole, and it was everything, I mean errors I did not know even existed. I went back to the service department and showed the agent one error I managed to catch on my phone camera, and while I'm standing there the service manager walks up and says "see that survey, no" so the service agent starts spewing excuses at which point I said I'll call the Chevrolet Customer Care Line again since the service manager was VERY CLEAR they would not fix what they broke. August 9, 2018, the Volt completely shut down on a busy highway OMW home from work and had to be towed PEACH CHEVROLET in Brewton! LIFESAVERS! On 28AUG2018 I called Peach and described my dilemma to them. ANOTHER ABSOLUTELY AWESOME ENCOUNTER! They picked my car up the next day and within 1 day they solved the issue! A month without a car and PEACH fixed my problem in a day and a half! Remember me saying the codes are important? Well the codes the Volt was giving when it shut down are because the Milton Chevrolet Dealership Service Department DID NOT FOLLOW PROPER PROTOCOL and set my Volt up to fail! They failed to follow the procedures designated BY Chevrolet and every penn
