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March 2024 by Shelia Worley
Slowest place on earth. I understand they're short handed, but one girl couldn't even type in numbers/ letters on the keyboard because she had 3 inch stupid nails. Kept having to delete, backspace, type in again.Then she just stares at the monitor for minutes, then has to ask the pharmacist. She never asks for my ID which is required.Also why does the amount of refills never match the quantity remaining on the script??????COURTNEY and BRITTNEY ARE the best
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December 2023 by kristi smith
When other pharmacies talk bad about ya,that's bad I will NEVER GO BACK TO BOAZ WALGREENS AGAIN!! Gave me a partial, came 2 get the rest she tried 2 give me another partial. After getten a email all my meds were filled, an how many. Most unprofessional place I've been 2 n a while. Definitely callen the medical board. That chick wit the cheap head band, I'm maken it a mission 2 get u fired.
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December 2023 by Natalie Nguyen
I was on the phone on hold for over an hour just to call to update my insurance on my prescription refill just to get hung up on!! Terrible customer phone service!! I called a second time and had to wait even longer and still couldn’t talk to anyone!!!
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December 2023 by Cherra Clanton
Doctor called in a new prescription on Friday! They still didn’t have it filled on the following Monday evening. Even after being told on the phone it would be ready by 5-5:30! Sat in drive tru line for 25 minutes before going inside only to be told it still wasn’t filled! I was vivid! Was told I could wait another 10-20 minutes and they could fill it, or I could come back tomorrow and pick it up! But the girl working could not or would not tell me what time I could pick it up the next day! Rude employee in the pharmacy and I was already upset with being told it would be ready at a certain time and got there and had to wait an additional 10-20 minutes! After already waiting in drive tru for 25 minutes! For a prescription that they had since the previous Friday! This pharmacy is a terrible place! If it was my choice they would have definitely lost my business!
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December 2023 by John Miller
If I could give 0 stars. I would. They are slow. They never have enough staff. No wonder the turnover in staff is constant. They close the drive-thru whenever they want. It's a horrible pharmacy, but with monopoly type corporate power behind it, nothing will change. I have no idea why they even built two drive-thru lanes to begin with. The company never had any plans to actually offer such good service! I went just now to pick up my wife's prescriptions that her app said would be ready at 3:00. It was 5:00 and I waited behind 5 other vehicles only to be told to come back in 20 minutes. I looked the clueless staff member in the eye and said I'll be back, but you are horrible, and Walgreens Boaz, AL is horrible!
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December 2023 by Brittney Hannah
Best pharmacy around!!Try downloading the Walgreens app it can help with most of the questions you have and it will help speed up the process for many.
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October 2023 by Rhonda Woods
Worst customer service ever. Called multiple times experienced long hold times and still never spoke to anyone. Very frustrating. Trying to get update on prescription that is on back order.
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August 2023 by Jason Goggans
Great place to go for a quick visit. I prefer them to CVS.
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June 2023 by Emyleigh Mostella
hardly answers phones and when they do you're on hold for at least 8 minutes. If you exceed those 8 minutes the phone hangs up on you and you're right back to having to call and hope someone answer
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May 2023 by Brooke Passmore (Haara)
The store employee are great. The problem lies with the pharmacy. Ive been lied to, made to wait because of it. Now they don't even tell me I couldn't get a refill for multiple days. I would run out the day they're supposed to get it in. So any delay would be extremely dangerous. You think they would plan accordingly or let you know so you can go to another pharmacy.
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April 2023 by Amy McArthur
Per Google search, the pharmacy opens at 8am, which is a lie. The pharmacy "opens" at 9am according to store employees, yet they do not answer, my husband drove all the way over, 9:15am and the pharmacy is still closed. This pharmacy and staff need better Customer service training. Oh and they hardly ever have the medications in stock.
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December 2022 by Janet Thompson
Great drugstore and I love the drive through to pick up my medicine.
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September 2022 by Perry Mcarthur
Walgreens in Boaz Alabama has got to be the most incompetent pharmacy staff I have ever seen.
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January 2022 by Kathy Jordan
If I could give them a zero I would!!! Slowest Walgreens I have ever been to.....they told me to come back in an hour.....after 2 hours it was still not filled....its ridiculous.....I will definitely not be back!!!
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December 2021 by Kelli Jennings
Customer service needs attention, pharmacist lunch causes problems as the rest of the staff can’t do much during that time.. maybe add a second pharmacist during that time so business can continue and customers don’t have to wait.I am not a big complainer but todays service and the way it was handled was unprofessional.We will be changing pharmacies permanently.