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March 2024 by Jim Spradling
They are responsive, feel good they are there when we need gas or have a problem.
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February 2024 by Tony Thomas
Ordered gas over 2 weeks ago. Still hasn't arrived, no one knows when it's gonna arrive, customer support just says we'llContact so and so and call you back and they never do. Watched the online site tell me my delivery was on its way Sunday and then a few hours later disappear. Delivery said it was suppose to arrive the 18th it's currently the 25th no gas. Suppose to be below freezing in a few days and I'm out. This isn't the first time this has happened.Canceled the order went with someone else.
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February 2024 by Michael G.
Customer service is non-existant. I called 3 weeks ago to verify auto-fill at 30% tank capacity. I'm now below 15% and have tried multiple times to verify but have only been rerouted and rerouted. Would like a representative but only get a robot or 24hrs to 2day wait on callback (edit: They finally did call back. I cancelled my account with them). They never came to fill the tank.
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October 2023 by Cathy Garza
They have always been professional and courteous.
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October 2023 by Sherry Couch
Love ferrell gas always nice
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December 2022 by greg smithson
I had two small portable gas bottles that needed recertification. The Albertville lady called to service technicians to the front to look at my prehistoric bottles.One hour later the men had new values, full of gas and on my way. Really the local crew is great
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October 2022 by Marie Goldman
Hello, the sweet lady at blountsville office is so nice, helpful and professional. She typed out exactly what I needed. I love having a company of pride and respect working for me.
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October 2022 by Gina Carpenter
Ferrell gas service is excellent as far as delivery, orders, etc.... However they are impossible to reach by phone. I haver asked 3 times (by email) for my gas tank to be painted over the last 5 months, Customer service through email says they have a work order, but on my portal it says the job is complete. IT IS NOT!
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October 2022 by Jordan Willoughby
Gas was never delivered due to driver difficulties. Manger came out concluding driver should have delivered. Manger stated he would follow up but I was never contacted.
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October 2022 by Angie Roberts
ALWAYS PROFESSIONALS AND ON TIME! GREAT FRINEDLY SERVICE!
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January 2022 by Jessica Creel
I was laying in bed with Corona and I get a phone call on a SUNDAY telling me they are here to deliver my gas. What!?! I just want to say thanks! (We were at 10% and it was a snowing ?) I appreciate all the hard work and long hours y’all keep! Also, the office always treats me extremely well! Thanks again! We appreciate you here at Creel Farms!
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February 2021 by Zuzu Hoffman
We have been out of propane now for 2 weeks (even during the extreme cold and my mom had a major surgery, she has had cancer) and they finally called us back today after calling and calling this morning. They said they aren’t delivering today and won’t be anytime soon. THEY ALREADY TOOK OUR MONEY!! This is the most unprofessional company. The receptionists are always very rude and they never have a manager to speak to.
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January 2019 by alden burks
A very good experience with your driver and everyone I have talked to.
