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March 2024 by Mandi Lemley
Sam has been our jewelry consultant since our engagement. She has helped my husband pick the most beautiful pieces of the last year. She literally chooses pieces better than I could have chosen myself.
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March 2024 by Ayla “MoonMama” Thacker-Croom
I went in to have some of my wedding ring’s stones replaced. (It’s not a traditional band, but more like an engagement ring.) The first problem cropped up when they said I would receive it back within 2 weeks. 2 weeks goes by and I haven’t heard anything. I call them, and they say it should be just another week or so. I call back then, and the person I spoke with then said they couldn’t say when it would be returned bc it was an issue with the jewelers they send the rings to, as if it was sent to a different company and they had no control over it. They could give me no timeline. I asked for the other jeweler’s direct information, then, if they couldn’t tell me what the issue was and they said they could not do that. Why is that? No clear answer. Not store policy or some nonsense. FINALLY got the ring back close to 3 MONTHS LATER!!! Then not even 3 days later I noticed that the exact same stones I sent to have replaced were again gone!! WTH?!? I immediately called and spoke with the middle aged woman and she was friendly and said bring it back and we’ll redo that for you. When I replied that I don’t want to go that route since last time you gave me a out time of 2 weeks and it didn’t come back for 3 months and then the stones fell out 3 days later!!! Why would I redo that process?!? That’s when got an attitude and all of a sudden I she said she couldn’t discuss it over the phone and then insinuated that I was trying to scam them and somehow get different stones replaced!! Wha?? That’s aside from the fact that my ring finger felt naked and vulnerable the whole time!! Truly terrible experience and I would never recommend this location or perhaps any Zales.
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March 2024 by Brian Wright
Sam helped me with my engagement ring and was amazing and well knowledgeable!
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March 2024 by Corey Clark
Sam was great in helping me with getting my jewelry fixed.
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February 2024 by Avery Johnson
Sem helped me and was VERY friendly!! I definitely will be back!
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February 2024 by joshua wiley
Sam was a great ❤️❤️✌️
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February 2024 by Amberly Pipkin
Ryan did a great job helping me out today, even when they were busy!
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February 2024 by Emanuel Smith
Sam was great helping me solve a problem.
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February 2024 by Zachary Bennett
I visited Zales at the galleria mall. My associate name was Sam. She was amazing to work with. She made everything manageable and easy for me. She showed us several selections of rings until we found the perfect one. I was able to walk out with the ring of my wife’s choice with the terms I was looking for. Happy wife happy life. I’m happy because my wife is happy. I would definitely recommend this store and Ms.Sam as your associate
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February 2024 by Missy
Sam at the galleria was amazing. Outstanding customer service very friendly, very knowledgeable. I would highly recommend her, and I will definitely be visiting the store again.
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February 2024 by Barney Frank Pearman
Ryan was very friendly and helpful. The bracelet I bought for my wife is beautiful!
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February 2024 by Briana Kelley
Sam was an exceptional sales representative here at Zales. Thank you Sam for your expertise!! Sam helped me and my fiancé find our beautiful ring/bands. As well as helping me pick out the perfect Valentines gift for my fiancé today 2/10/24. Sam is Awesome!!!
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February 2024 by Isaiah Rodriguez
Ryan was very kind and helped us find the perfect rings in the perfect size!
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February 2024 by micah conner
Sam helped us find a beautiful engagement ring and answered all of our questions without hesitation. Incredible experience and service!
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February 2024 by Ty Marxen
Ryan did an awesome job helping me find the watch of my dreams
