-
May 2023 by Tanner Bramlett
Had a very pleasant experience in store with Debbie who was able to offer a ton of assistance in picking out the perfect sofa to add to my home. She was very kind, knowledgeable, and helpful throughout the entire process.
-
March 2023 by Amy Shackelford
This review is about the Birmingham store and not about West Elm corporate. Debbie was a DREAM to work with and incredibly helpful as we setup a wedding registry. We were feeling overwhelmed and unsure about what to register for and Debbie went category by category and item by item with us, making suggestions and being so supportive. Can’t thank her or the Birmingham store enough for making the registry process so easy and fun!!
-
February 2023 by Mike M
Warning, the installation team is basically delivery guys tasked with assembling your very expensive furniture. On my last delivery, they left screws out. They left washers out. They put washers on the wrong screws. They assembled pieces in the wrong order and had to take them back out because they refused to look at the directions. Your paying super high delivery costs, but not going to get your moneys worth from it.
-
November 2022 by Sarah L
Employees were very kind and helpful—went above and beyond, really.
-
November 2022 by Brad Methvin
DO NOT BUY FROM THIS COMPANY. my friend bought a $3500 couch that they “lost” in shipping and refuse to make it right
-
October 2022 by Walter Huston
Terrible customer service--------our company has been trying for 2 months and much time on the phone and emails just to get a copy of invoices----passed from person to person.....Its more rewarding to talk to the IRS than this company
-
September 2022 by Latrice Jones
They lock the doors before closing time. Such an inconvenience
-
August 2022 by Gretchen McCreless
Word of warning: west elm charges astronomical shipping costs for certain items and will not honor the stated delivery window. Purchased 2 mirrors on July 9th. Normal sized wall mirrors (22 x 36”). Unexpectedly encountered a $150 shipping charge, but as a sales associate was placing the order for me, I was too embarrassed to walk away. Had I done the order myself online, I NEVER would have completed the purchase. Regardless, I felt trapped and went ahead and ordered. The delivery window was stated as in stock and available for delivery July 19 - August 2. It’s August 10th. I still don’t have the mirrors that I paid $150 to ship. But I have since ordered larger mirrors from Target and Wayfair and received them in 2 days with free shipping. I reached out to customer service and received a very generic and impersonal “sorry we can’t help you.” Lesson learned!!!!!!! NEVER AGAIN.
-
June 2022 by Florence C.
There is a cashier who is very mean to customers. I came in for a return and she talked down on me like I was an idiot because I accidentally printed a shipping label (some stores use the same return label for both shipping and in store returns so I was confused about it) even though she could have easily cancelled my shipping return and did it in store (which she eventually did with ease ) she had to spend 5 minutes belittling me and asking why I didn't know what I was doing. Horrible experience and I'll never be back.
-
February 2022 by T Grant
I loved this furniture store. The staff were very helpful. The inventory was phenomenal.
-
September 2021 by James Nichols
Amazing furniture!!
-
August 2021 by Kwoya Maples
I had the worst first time experience buying from this store. The assistant manager was rude. I would have been better off buying online. The only reason I didn’t cancel my order was because I called online customer service and they were very kind. When I received the furniture—two nightstands from the order were damaged. They were supposed to be real wood but they were crumbling on the face of the drawers like particle board. I’m frustrated with myself for not canceling. After reading other reviews I know I’m not alone in my experience of the Birmingham-Summit Store. It looks like the only happy customers are white.
-
August 2021 by Katherine Beale
Thank you for a nice shopping experience. Love the counter stool choices!
-
May 2021 by David Alexander
Awesome service. We wanted a certain light fixture that unfortunately wasn't in stock, however the representative knew exactly what we wanted and helped us with our order.
-
February 2021 by Anna Gleason
Every time I go in here I never end up buying anything, it’s overpriced and not worth it
