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March 2024 by Michelle Wheeler
Terrible pharmacy. People don't care or don't listen to anything you tell them. I called for help and it was obvious the worker didn't care or want to help. How do you work in the medical field but don't care about peoples health and wellness??? Will be moving to the Walgreens further down the parkway. Don't make no damn sense
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December 2023 by RACHAEL
I would like to know what is the use of filling your prescription with a person in the pharmacy if it will not get filled? I went around 2 pm today and she said it will be done in an hour 1/2 well I checked my WALGREENS’s app at 7pm called she said “oh” sitting here had not been filled but you can come pick it up now. Excuse me? …Then of course this particular Walgreens has no type of customer service. I may be in a predominately BLACK neighborhood but as I get great customer service at other WALGREENS I demand the same type of customer service in my own neighborhood! I should not have to travel to another “NEIGHBORHOOD” to good good/decent/great customer service!I also would like to know with all these negative comments no why noone from WALGREENS CORPORATE OFFICE try to make any efforts to make any changes to the manner the pharmacy department is treating their customers?If corporate does read this I’m requesting a response.Thank you
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November 2023 by Amber
Pharmacy is very rude. I came up to ask a question and apparently they were “closed” she rudely yelled out that they are closed I told her I was only there to ask a question and she proceeds to get rude again. Screw it altogether. There’s plenty of other Walgreens around the city to spend money at.
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November 2023 by Young Peake
Helping
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September 2023 by Hannah Smith
Terrible pharmacy. Doesn't matter if you are on auto fill. They will not fill your prescription. I went Friday when it was supposed to be ready it wasn't. Went Sunday, wasn't ready. I've now been off my med three days on one that you are not supposed to go cold turkey. And this is the third month in a row that something like this has happened.
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September 2023 by Sean M
This review is from the Walgreens store on Lomb Ave but it all applies just the same at the Roebuck/Center Point store.Walgreens is becoming the worst. I was under the impression that this issue was limited to this Walgreens on Lomb Ave but we have the same issue at a different location across town. Going to the pharmacy is a complete and utter nightmare! And it doesn't make a difference if you go inside or go through the drive thru, it takes a MINIMUM of 40 minutes to get service. 50 mins to pickup some medicine that's already package and ready to go! They have the audacity to have one person taking care of the customers in the drive thru and the customers at the counter!?! I can probably guarantee with a 90% chance of being correct that the reason Walgreens will provide for this problem is staffing. That they're unable to hire enough people to provide adequate levels of employees to service their customers. It is my belief that the reason Walgreens doesn't have enough employees to cover the store and in particular the pharmacy is not because they can't hire enough people, but because the service they currently have is just enough to satisfy enough people so Walgreens doesn't have a PR problem and keeping revenues high as possible. And if for some unforseen reason Walgreens does start having problems and complaints , the way they'll "solved" it is to hire at one of their really big, good, high traffic store(s) located in a great neighborhood (probably more wealthy). And the same fixable, avoidable issue is happening at the Walgreens on the parkway in Roebuck/Center Point. I didn't take any pictures because as far as I'm concerned, Walgreens isn't worth my camera. I will be posting this review on the Walgreens Center Point store on Google.
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September 2023 by Rebecca Gray
This is my go-to Walgreens. I recently started using pick up and have been impressed at how well they handle their pick up orders. I did have an issue with my latest transaction but Marsha got it straightened out quickly and professionally!
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September 2023 by Debra Beatty
They will make a mistake & will not claim making it. They shorted my prescription by 1/2 of my pills - I have witnesses of me opening the stapled prescription bag & opening my bottle (which I would like to point out - the majority of the time when you get your prescription filled the bottle top is upside down - this time it was not) & there was only 1/2 of my pills in there. Either they miscounted & won't admit or an employee took my medication. I have been on this medication for years & never had a problem till now. They are short staffed and rush through getting prescriptions filled. Now I am stuck without my medication. Do not trust them. The Walgreens in Irondale gave my husband 80 mg. pills of morphine and he was only prescribed 20 mg. luckily I had Narcan cause he overdosed due to their mistake - we were in the middle of sueing them but unfortunately my husband passed away and the case was over. Now I don't know what I am going to do - I have M.S. and that prescription was for my fatigue.
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June 2023 by Jay B
The cashier, Iyana, was so pleasant, polite, and patient.
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June 2023 by Laura Aitken
Cashier was very helpful and friendly.
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June 2023 by kelvin williams
Same as anywhere in Roebuck, poor customer service. Went to Fedx counter , waited for assistance. Young lady went back behind the counter. I was about to ask a question, she left as if I wasn't there.Finally I was told that they couldn't help me.
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June 2023 by Margaret Adams
Never helpful. Wait always incredibly long. They do not know how to apply insurances correctly - had this experience repeatedly.
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March 2023 by Nataleigh Goff
I work in a physicians office. We have many patients who use this pharmacy. I often recommend for my patients to change to a different pharmacy. The staff is very unhelpful and often rude both to our staff and mutual patients. 0/10
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November 2022 by BRIANA SHICOLE GORDON
I have 2 children with the flu, I came to get their prescriptions filled at this location, once they provided it to me one of them were leaking and they refused to refill them and their reason not to was “their pharmacist doesn’t make mistakes she wouldn’t have given me a bottle that is cracked” mind you when I came I was in line for about 45 minutes because it was so busy she could’ve easily made a mistake and it was glass bottle they could’ve bumped it on anything. I am very dissatisfied and I hope they do better for other customers.
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October 2022 by C
Walgreens pharmacy is terrible, horrible, and unknowledgeable. I went in to fill a new script with a coupon one person told me okay everything went through but another person told me no. I went to another pharmacy and they accepted without problem.Instead of them trying to help they just wouldn't because they feel they own Walgreens.
