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March 2024 by vicki sims
New to town. Gave the pharmacy four chances to fill prescriptions as promised and have never been on time...even ended up being next day, then wasn't ready and had to return later. Had 35 mins until closing to fill two prescriptions and told me they wouldn't fill them until the next day...came from ER so needed the meds. More to the whole story but really frustrating trying to work with them. Have already told doc to call my prescriptions to Publix. Wouldn't recommend the heartburn of doing business at this pharmacy.
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January 2024 by Miriam Kennamer
Had to get a Covid and flu rapid test. Pharmacy techs were busting their butts and were still so friendly and helpful. Melissa was so sweet and helpful regardless of all the chaos going on. Also, they said that it would take 30 mins to have my results and it only took 15. Thank you guys!
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November 2023 by Leah Burton
Pharmacy drive-thru is unbelievably slow, or better yet the pharmacy is closed during the hours they are supposed to be open. After 3+ years of frustrating experiences I will be transferring all of my prescriptions to another pharmacy.
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October 2023 by May Ali
Short staffed taking them very long time to serve you
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September 2023 by Johnny Bennett
The team in the pharmacy is exceptional. They always are kind and attentive! A+++ Thanks, John Hollingsworth
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September 2023 by Robert Vance
Literally the worst pharmacy I've ever used. Constantly understaffed, zero communication.
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August 2023 by Greg Hartley
Very very rude, i'll not be back
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July 2023 by Jessica P.
Walgreens pharmacy is THE WORST. It was once pretty good but now the business model is such that it makes it impossible to trust them. Not enough pharmacists and the techs are incompetent. The most recent examples are: 1) they didn't fully fill a prescription ( 2 months of epilepsy pills instead of three months) and when they looked into it, told me that there was no way to confirm because the computer camera from that day wasn't working; and then 2) didn't reverse a prescription that wasn't picked up so I had to spend 1 hour on the phone with the insurance company to remedy their incompetence when I attempted to pick it up at a later date. They have caused me so much time and money lately that I can't possibly use them anymore. We now use CVS and the difference in customer service is night and day. Do yourself a favor, go with a local pharmacy if possible. We can't because our insurance doesn't have them on the approved provider list.
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July 2023 by Angie M.
While my friend was in town last week, her mom told her to enjoy her vacation, but also told her to "do something crazy". She had to think long and hard as to what they would be, but then decided that she was going to get a piercing as her something crazy. After the piercing we needed to find a bottle of saline solution. Unfortunately Publix did not have one, so we decided to go to Walgreens instead. I would have never known that there was a Walgreens on Clairmont, until looking. I honestly thought the closest location was Homewood near the Vulcan statue. But was super happy to find this one. We came in she found what she was looking for and we left. Super simple and easy. It's great to know there is a location in Birmingham. It is open until 10pm which is great as most pharmacy like stores close at a certain time,but this one is open later, which is honestly a god send in certain situations.
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June 2023 by Emily Peterson
A little slow at the end!
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June 2023 by Shelby Fields
waited 3 hours for post-surgery medication. they never even checked their voicemail (in which i had another prescription requested from my doctor) so once i finally got the medication, i had to wait another hour for it to be filled!!!
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June 2023 by DeeAnn C.
Walgreens has gotten to busy every where and lines are long! Forget trying to call store. Does no good to call ahead then wait hours in lines!
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June 2023 by Stewart Gotlieb
Either they have no concept of customer service or they don't care.
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May 2023 by Mark M.
I called and confirmed that they received the prescription from my physician. They said on the phone that it would ready in 20-30 minutes. I arrived to pick it up about an hour later expecting it to be ready as they indicated. I waited 12 minutes in line to tell them I was there. They got my information and told me to be seated. 1 hour later they handed me my prescription. The phone information was not accurate.
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March 2023 by Rebecca Wright
Specifically regarding the pharmacy- regularly out of medication & perpetually understaffed. This has been the case for several years now. It's challenging to get anyone on the phone, if you can at all. This is especially frustrating when you are having to transfer a prescription to a different pharmacy or have any other need that is outside the scope of their automated system. Also, as others have noted- do not bother making an "appointment" for any sort of immunization. If they are too understaffed to answer the phone in a reasonable time, they won't be able to honor your appointment either. I tried this once and won't do it again. Have also seen others standing around waiting for their appointment well past the time it was scheduled for.
