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February 2024 by Cara Anita Berman
Not one person approached me in the 2 hours I spent there. No assistance in dressing room. No bra fitting. Rude employees. I had to help myself.
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January 2024 by Ivy
Was there last night there were probably 15 people in line ONE cashier who HE wanted to talk about everyone’s life instead of just checking people out. Like I get customer service but when you have a long line CALL someone to help and don’t small talk. The girl who was helping him walked off said it was her last day so she didn’t care. Idc if it’s your first day or last day YOU HELP YOUR CUSTOMERS! If they worried more about checking their customers out and not about giving people a bag to shop with as soon as you walk in maybe they wouldn’t have a long line with people who were getting very irritated! DO BETTER MANAGER at this store! They should have been up there helping!
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January 2024 by Laci Turner
Had a great time shopping here thanks to one of their employees named Anna! She was so kind and made the checkout process very easy :)
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December 2023 by Andre M.
So for me the experience in the summit store was horrible when do you understand enough is enough or learned dto turn the light switch on and off the service with my cashier was impeccable and excellent give her all he praise her number is #6002515 her leadership skills were impeccable her and the blonde headed girl service with a smile is understatement they exceeded service excellence the rest of the team inconsiderate and garbage poor service
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August 2023 by Karen K.
just left Victorias Secret bought a couple items, the clerk did not even say hello even after I did, then she told me the price, and I handed her the coupon that says free panty, no purchase required, and she looked at me and said you can't use it I said why not she said because you brought bought a clearance bra I said, but the coupon says no purchase required... Like I didn't even have to buy anything, I didn't say that part though, but seriously I didn't even have to buy anything, but I did... And she snatched the coupon and said oh OK and did not even apologize and it was just a very sad experience after working nine hours to come in and be around such a pessimistic negative person. I don't bring my problems to work so other people should not either. Worst experience ever if you don't like your job, find another one.
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August 2023 by Jeannell Ashley
Bra fitting was great!! Lots of great choices on bras and panties!! The 5 for $30 on panties is a great deal!! I will definitely be back!
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June 2023 by America Altman
Worst experience I’ve ever had at a department store and especially a VS. I was treated as if me being plus size was not allowed in their store. Treated with disrespect and unprofessional behavior while other patrons in the store who were the average “beauty standard” were treated like they were wanted in the store. After spending $300 in this store it will be the last time this place ever gets my money and probably will be the last time VS every receives my business. It’s 2023, they’re plenty of business that will welcome my business as a plus size woman, so I will be taking my business there. The management staff was told about the situation that occurred on my visit and assured me it would be handled and I would be contacted in reference to giving a coupon or something to show their apologies for their staff. It NEVER happened, it was all a bunch of lies which I knew it would be. People tell you what they think you want to hear with no genuine concern or respect behind it. If you choose to patron this location, just know they do not operate in inclusiveness!
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June 2023 by ashley sjoerdsma
I went there today because of their annual sale, I got some stuff went to leave and found they had a whole bucket of bras 50% in the front, I found exactly the same bras in the same bucket that says 50%. I go try them on I absolutely love them so I decided to buy them because 2 bras for $50 is a steal. I go back up to the register and she rings them up and one is full price. I try to point out that they were both in the 50% off bucket, and also legitimately the exact same bra but a different color, and the blonde young associate who I did not catch the name of continues to tell me it isn't on sale because it doesn't have a red line on the tag, I tried to bring up the fact that they were the exact same bra and again both in the bucket and if it's not 50% definitely should not be in that bucket, and I get people move stuff when shopping but still. I decided not to argue and I buy the bra anyways because I loved it, but she was very rude and clearly in a bad mood, and did not want to help me. So I leave and look online and the bra is in fact on sale and actually even cheaper online. Overall the place was nice but I was not impressed with the customer service, they did not care to help at all. So I guess I learned next time Ill definitely just be shopping online!
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June 2023 by Ashley S.
I went there today because of their annual sale, I got some stuff went to leave and found they had a whole bucket of bras 50% in the front, I found exactly the same bras in the same bucket that says 50%. I go try them on I absolutely love them so I decided to buy them because 2 bras for $50 is a steal. I go back up to the register and she rings them up and one is full price. I try to point out that they were both in the 50% off bucket, and also legitimately the exact same bra but a different color, and the associate who I did not catch the name of continues to tell me it isn't on sale because it doesn't have a red line on the tag, I tried to bring up the fact that they were the exact same bra and again both in the bucket and if it's not 50% definitely should not be in that bucket, and I get people move stuff when shopping but still. I decided not to argue and I buy the bra anyways because I loved it, but she was very rude and clearly in a bad mood, and did not want to help me. So I leave and look online and the bra is in fact on sale and actually even cheaper online. Overall the place was nice but I was not impressed with the customer service, they did not care to help at all. So I guess I learned next time Ill definitely just be shopping online!
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June 2023 by Shirley Fialkowski
Visited Today.. Supervisor Erroll, Clerk Kamala, and Cashier 1553752 (my bad that I did not get her name) were very, veryhelpful.... Perfect customer service from time I entered the storeuntil I left with my purchase. Thank you for the pleasant experience.
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June 2023 by MELISSA WATTS
Hannah was beyond awesome!! She was very spunky,helpful, very patient, she went above and beyond give this experience a 10!! And by the way you were dressed to cute and my daughter loves your haircut!!
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June 2023 by Andy Currey
When I first arrived their was no one to help me. The blonde girl acted like she didn't want to wait on me or help at all. That being said, Liyan, who helped me, was busy with another customer at first. As soon as she was done, she was really quick to help me and listen to what I was asking. The other person did not. Again, she really didn't want to wait on me. Now, it could have been that I was dressed down. Liyan didn't seem to have a problem with me at all. I really appreciate her helping me and trying to find what I needed. Maybe the other employee can take hints on the care of customers. Don't judge a book by its cover. Liyan, thank you.
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April 2023 by Kimberly Hill
I have always loved this place and always will. We go there pretty regular. Buy all of my bras there. Best place to go for ladies lingerie.
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April 2023 by Ashley Thomas
Everytime I go in the place just doesn't look well kept. And it's an act of congress to get any kind of assistance. Today I kept hitting the call button along with someone else and no one would come. I finally had go track someone down.. Then when I needed a different bra and get back into the room no one came. I walked around and no one was even in the store helping shoppers... Only one person at the register.. So I set my items down and left empty handed. Also the changing room smelled like stale cigarettes. Done with VS... Just not what it once was.
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February 2023 by Lord Berkley
Bright and very clean. Had a long line but managed to get through it very quickly. Nice staff.