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April 2024 by Will
Go to 2737 US-280 Ste A1-A2, Mountain Brook, AL 35223 instead. About 5 mins away.
4 months ago, this place (the one that is being reviewed, whose address I have not listed in my review) was great. Now, the employees are unable to read their own promotions (March 16 2024 1:00 PM shift). Says "or upgrade in person", but to them (the individual we dealt with) it means "you can't upgrade in person". Not really sure how else to interpret this. But anyway, I will not be back "in person" or otherwise, and there should be no misinterpretation of what that means.
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January 2024 by L Fei
The tall bald employee with beard is racist ! Do not let him serve you ! Bad attitude with bad service ! I asked about the pricing and he responded “do you know the American taxes “ !?!?!?
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November 2023 by Layton G.
Terrible customer service. Unwilling to help and extremely rude. I do not know the name of the lady that "helped" me but she acted like she hated her job. They opened at 11 this past Sunday I was the first one in there. All I needed was an upgrade and my phone had one available. She made it seem very difficult. I left because she wouldn't answer my questions. Was very rude. Went to the mountain Brook Verizon and they helped me and got me in and out in less than 45 minutes.
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July 2023 by Jill Prichard
Cannot do something as simple as connect a watch correctly. One worker was going to have me sit on the phone with customer service rather than help me herself. Do not waste your time here. This has caused me more issues coming to get “help” here. Go to a different Verizon location.
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June 2023 by Cody Jackson
After hours after riding from one store to the other and having issues with being able to get home internet from one store , I travel all the way to the other side of town to pick up my newly placed order and I was told they needed my physical id . Every other store has been able to just use the photo I have . Plus there’s countless other ways to verify who I am and yet I was turned around faster than a blink of an eye . I’m highly disappointed in Verizon and it’s just one thing after the other that makes me wish I could get away from this company . I can’t even do that because I was tricked into a 3 years contract … I’d say these people are almost crooks !
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June 2023 by Shakia Mcglown
The price gouging is ridiculous.
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June 2023 by cyxnox22 cyxnox22
Really, is there not a direct number to call the store.. just the Verizon customer service #.
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June 2023 by BL Chambliss, CSCP
Jordan was the man with great information about phones and plans.
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April 2023 by christopher white
After the latest IOS update my IPhone was acting very buggy. Took it into this Verizion location, was the only customer in the store with three employees sitting at a table talking. No greeting, nothing. I engaged first no one looks up, then they tell me to go to a website and thats it. I asked a couple more questions, the person rolls her eyes audible sighs and tells me to go to the website. I cannot imagine any other customer service industry doing this and it being acceptable. The only help you will get from Verizion is if you want to buy something. As soon as our contract is up I will be switching to another carrier.
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March 2023 by robert burnett
Ordered from Verizon and picked up here. Very nice and professional employees.
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February 2023 by Joseph Wilson
Although you might have to wait, this store doesn’t seem to have enough employees.Otherwise when you do get with an employee they are quick to take care of you and usually always have an answer to questions.The network is really good, I switched 5 lines from AT&T to Verizon and I’m so happy I did.
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December 2022 by Jt T.
I absolutely do not recommend the store. I waited 2 1/2 hours to have my phone switched, and the customer service agent realize they put the wrong number in. I understand that mistakes happen. Gave them the new information and went to lunch. Came back and representative had gone on break. Then spoke to them via text and gave them all the information they needed to complete my transaction. Then , I came back. On Monday as this all started on Saturday, nothing had been done. Do not recommend the store at all
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November 2022 by James Murphy
Months trying to solve a Nokia flip phone problem, customer service never got back with me!
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November 2022 by Jaquese Lockhart
Very Rude and very stereotypeMakes you feel very uncomfortable being in there needs to shut store down
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September 2022 by Owen E
Went to transfer from one phone to another. Jonae was VERY patient and helpful, despite the transfer being incredibly difficult and complicated. She helped me three times over 2 days, and always had a good attitude and was incredibly helpful. Thank you!
