-
February 2023 by Dave Campbell
Beautiful showroom! Chance was very helpful and courteous loading our vehicle. Thanks!
-
January 2023 by ziad bouakar
Awesome crew and extremely helpful. They always go the extra mile. Thank you
-
April 2022 by J M
Very nice experience. ?
-
October 2021 by john waldeck
Awesome place !! Had a leak in my front yard from the main pipe coming in from the street. It was a weird bushing attached to a cutoff switch. Greg was awesome on the phone and even had me email some pics of the bushing that had cracked, which caused the leak. Went in there and spent $2.50 for the bolt/bushing and installed myself. Thanks to them and their help we saved what could've been close to $4-500 to have someone come out and repair. Seemed like everyone I talked to there who helped me genuinely wanted to help me.
-
May 2021 by Mike B.
In spite of the fact that they were unable to supply what I was looking for (product discontinued), the staff at V & W were tremendously responsive and helpful.
-
April 2021 by Josh Jordan
I specifically asked the salesperson, Lauren, if they could deliver my purchase to my porch, which she assured me they would do. My purchase was instead dropped off outside my garage and is too heavy to be carried up the stairs in the basement. I can get these supplies anywhere. Shouldn’t the service set the company apart? This is so irritating.Update: V & W left a reply to my review saying that my porch area is gated. This is FALSE. My porch is directly across the lawn from the curb of my street. V & W then stated that the driver tried to call me 3 times. This is true. What wasn’t mentioned was that 1) no voicemail was left, 2) I then tried to call the unknown number back multiple times less than 2 minutes later, and 3) got no answer on any of my attempts and was UNABLE to leave a voicemail due to then number not having set up voicemail yet.There IS a gate on my property to my BACK YARD which is impossible to confuse with the front porch. Perhaps this is a case of one person (the delivery driver) being lazy or deceitful, but this reply from the company does nothing to instill faith in me in their competence or interest in customer care.Lauren did do her job, though, which I appreciate.
-
April 2021 by Al Hood
THIS IS MY ONE STOP SUPPLY HOUSE FOR MY PLUMBING NEEDS. ALWAYS HELPFUL.GOOD QUALITY PRODUCTS. JIMMY IS THE GOTO GUY.
-
March 2021 by Trenton Brasher
Visted the bham location today had phenomenal service brandon was great and extremely helpful.
-
October 2020 by Kevin Cosma
If you're a big company and want to do business with V & W, then you'll probably get treated right.But, from my personal experience as an individual, they couldn't care less about you.They did not have the part in stock, and they had no interest in trying to obtain it for me. (even though they said they order it if I couldn't get it anywhere else)I've never been to a business that turns away a customer like this.So, I can take a hint, I will not be back!
-
October 2020 by Bridget Smith
I stopped by to see a Kohler faucet in person, I was told I needed an appointment. The faucet I came to look at was literally 15 feet from me, the front desk guy chuckled when I asked if I could just look at that one faucet and be on my way, he shook his head while exaggerating a nooooooo. I would have called back and placed the order with their sales person but went a mile down the road to Southern Pipe & Supply and purchased the faucet. Work on your customer service.
-
October 2020 by Jeff Angel
Best plumbing supply house in town
-
October 2020 by Chris L
Very knowledgeable and helpful staff.
-
October 2020 by Tebra Davis
Great customer service and Dawn is amazing. Very professional and knowledgeable. One of the best in the business. To the person who had a bad experience with her, that is totally a fluke. Writing something negative over a simple part and the slander of a great sales person's name is well you decide. I would highly recommend Dawn and VW Supply for any plumbing needs that you have. Dont take any of these reviews to heart. Go meet Dawn for yourself. (Set an appointment). You make your on judgement. Thanks again Dawn and VW for all that you do......
-
June 2020 by Amy Toothaker
I’d like to share my experiences of working with Dawn Calvert at V&W for the past 15 plus years. I’m a kitchen and bath designer. I rely on Dawn’s vast knowledge and many years in the plumbing industry to help guide my clients in making the best choices for their home. Dawn is professional and easy to work with, putting my clients at ease when making important decisions about their project. The previous review where someone called Dawn out specifically for one possibly missing part is simply inaccurate. I’d say my years of experience and great service with Dawn and V&W should outweigh one person’s bad day and ugly comments.
-
June 2020 by Romina Foster
Awful customer service. First of all, it took them forever to get the shipment for our order. When the plumber came to install everything there was a piece missing. I called about it on Friday and said they would call me back. They never did, so I had to call again on Monday. The lady who sold us the items (Dawn) was very curt, saying that she had put that piece in the box herself and she could order another one, but she would have to charge me for it. I did not appreciate the way she talked to me or the way she handled the situation. She made it sound like I was lying about the missing piece. I told her to not order another one, that I found it on amazon and would get it from there. Thank you very much (not). Never ordering from there again, especially from Dawn!
