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December 2023 by Wendy Newland
Driver refusing to deliver packages to my house leaves at our gate and we are a football field off the road. I was home all day and the driver honked his horn left a “sorry I missed you” to my mail box. I found him in the neighborhood. I confronted him about why he will not leave my packages. This is what he said . I quote “ if you do not say please I will take your package back to the warehouse. I do not have to deliver to your door”. Now my package has the delivery times change and “wrong address”. Not sure what to do since I’m being retaliated against.
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October 2023 by Pretty T
No more picking up packages at this location cuz they closed down for deliveries.
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October 2023 by Sharon Dabbs Harris
Driver would not deliver my package. Kept lying saying I was unavailable when I spent the entire day waiting! Now I have to play hide and seek to find my package!!!!!!!!
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September 2023 by Jenifer Lynn Shepard
I have been home all day! 1st my delivery was to be here between 1 & 5 pm, then 7pm. I was tracking my delivery & the driver kept getting further away. At 8 pm or a little before the UPS vehicle was at the Tarrant UPS hub & I got a notification that they attempted to deliver my around 7:45 pm & would they again tomorrow. They NEVER were even close to my place! I have 2 big dogs that Love the UPS thinking they are going to get a treat or the package is for them so they BARK Very Loudly when they hear the vehicle! NOBODY, not 1 soul has darkened my doorstep yesterday or today let alone the UPS with my MEDICATION Delivery!
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April 2023 by Dionne Daniels
This isn’t a customer service facility.Just a delivery station. It’s no longer open to the public.
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November 2022 by Kathy Blackwell
My business, towed a vehicle and after repeated billing, they have not paid the bill. The drivers got complete billing info including purchase order number. It's been about four months now.You can't get a phone number to contact them. The 800 number is answered in the Philippines and they don't know what a tow service is.Yes I would love to know how to private message you guys or talk to someone there on the phone.Guess I'll just have to come visit.
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September 2022 by Jordan Whaley
The UPS driver looked me dead in my face and told me my package was not on his truck then proceeded to put in the system that he “attempted” to deliver the package. I work from home and UPS did nothing about it, but give me the run around ALL DAY! i could have picked up the package myself at the location but instead they lied again and said they were bringing it back. NEVER SHOWED UP!!
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September 2022 by John Rollins
Couldn't get modem up. Thought fax went out style
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April 2022 by R Man
Jason does great at his job. Some of the others are not so great & the hours are kinda odd & late as far as needing to go there to pickup or ship but I guess lots of big ups hub places like this probably have strange hours, not UPS stores, but the hubs like this
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March 2022 by Jimmy Truong
The delivery driver from this location dropped off my package at the wrong address and it is impossible to get someone on the other end to figure out where it is. Called UPS several times and said, "Well the driver got confirmation that it was delivered to your address." obviously I don't have the package. Fedex seems to always deliver to me fine without problem but it seems that drivers from this location have the hardest time delivering. If you have a package coming thru this location, I'd say a prayer and hope it comes to you. If it's lost, good luck trying to get someone to help find it cause the customer service is non-existent.
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December 2021 by Good Day
I have had my share of jobs but this is by far the most disrespectful place I have ever worked for. The supervisor are walking around the facility yelling and using profanity at the employees. It was sad to see. I have never witnessed such a abuse of authority in the workplace. I felt so sorry for the employees the look of humiliation on their faces was saddening. People take on the characteristics of the leadership they sit under. Its obvious the kind of leader that has set a poor immoral culture at this facility. You should be ashamed of yourself
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September 2021 by jacqueline lenning
Shouldn't have had to go. These folks have driver's that won't deliver. Every month. They have my hate code. They say no one home. Bull. We have a 90 yr old here on Hospice and bedbound always at least one person here.
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September 2021 by Chris Rousseau
They never showed up with my package. They claimed it but my security did not show them on camera video
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September 2021 by Nathan Brown
Ups constantly looses packages or delivers to wrong address. And I even have my house number by my street
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July 2021 by David W Davis
I had to send my wife's CPAP to Austin Texas, she needs it to get restful sleep. The UPS agents were extremely helpful in getting it to her before they left to go to Colorado .
