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March 2024 by Brandon Fattore
Had an incredible experience last week at UPS with Dallas and Sam.This location is my semi-weekly trip for Amazon returns which is always a smooth and easy process. The group is always friendly and gets folks out in and out as soon as possible.My small business needed to get equipment returned from a remote worker. Not knowing where to start, I reviewed options with Dallas for how to best send out and receive packaging to my employee in California. After carefully constructing the box and plan, the cost ended up, unfortunately, not being worth it. Still, with a customer service smile and attitude, we looked at alternative options and decided the laptop return was all we really needed. We carefully reviewed the instructions and sent the package on its way. All in all, i felt so bad that I took so much of his time, but he wanted to ensure I had an excellent experience and got my package and questions completed/answered. Thank you all so much for your friendliness and patience.
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March 2024 by Kate Stanton
This UPS is amazing! We had a fine art emergency & needed to have a painting packed & shipped ASAP. UPS & manager Milan were amazing, communication was excellent, service was excellent, & they got the painting out safe & fast! They saved us a client, & a major headache. We'll be using them for all out shipping out of the Mountain Brook/Birmingham area!
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March 2024 by Samantha
We love this UPS store in Mountain Brook! We recommend to everyone! The staff is great and the new owners are awesome! They can handle all your needs with shipping and all type of print stuff! Banners, brochures, flyers etc. Our business cards came out great!! Thank you again!
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March 2024 by Derrick Perez
Fast, friendly ,clean, very professional! These guys don’t make you feel like you’re just dropping off a package but more like welcoming home with their hospitality. Keep up the great work!
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March 2024 by Lucrecia Alcocer
Well, now. Yes, I am very happy because they solved the problem with my package and I am grateful for finding me the translator. Thank you very much.
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March 2024 by William Futral
Great customer service!! I would recommend going to this store over some of the others.
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March 2024 by Hope Rhoades
I will always use the Mountain Brook location for any of my UPS needs. Professional hard working, friendly and knowledgeable staff. Answered all my questions and helped with my needs in a timely manner. Store was clean and organized. Exceptional and prompt service. For any of your UPS needs, this is definitely the store to use if you want it done correctly!
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February 2024 by Glenn Dinofer
Been in a bunch of UPS stores and this store is amazing. Needed flyers and brochures and they did a great job. Their printing capabilities were awesome. The staff is sharp. The store is clean. The owners are caring, polite, young, vibrant and on top of everything. I won’t be going to any other UPS store from now on!!!Thank you Mountainbrook UPS.
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January 2024 by Kevin
This must be the best/cleanest UPS Store I have stepped foot into! They were so helpful in every way possible! The new owners Maeghan and Dallas were great! I recommend this UPS Store in Mountain Brook to anyone and everyone! They will get the job done!Thank you again for all the help!Sincerely Kevin
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October 2023 by Emmett Haislip
This is the closest UPS store to me. I figured that the people who work there would be rude like most people in that area but to my surprise they were very friendly and sufficient. It's my go to location for my shipping. Great folks.
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December 2022 by Angelo Roma
went today to ship an item to another state -- exceptional and prompt service, courteous staff, and in-and-out with no problems ... easily a 5 star rating for such an experience
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November 2022 by Lillian Colburn
Kayln is an ANGEL! I showed up an hour before close with a monster of an Amazon return order and Kayln was exceptionally helpful in getting everything sorted out. They wanted to be absolutely sure they got all of my 8 packages returned. They even helped me carry a 65 lb package into the store. Kayln made my experience at UPS wonderful, thank you!
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October 2022 by L. R.
This store used to be my favorite. I've shipped a ton of stuff from here. Everything I've shipped I've shipped at this store. today I walked out with my stuff. the service was so good in the past but now with the new employees it's the pits. The new employees stand back, don't make eye contact in order. or to offer service, and have bad attitudes. I do not recommend this store any longer in any way. I won't be back. The owner is so kind and helpful but he has changed the personality and service of the store.
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January 2022 by Russell G.
I use this place all of the time and the service is excellent. I didn't take pictures but they are professional with COVID protocols etc. I never worry about returns that I need to send back to companies.
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October 2021 by Charles Branch
Always the best, most helpful, kind service!
