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March 2024 by Brandy Combs
Came to this location today and it was my very first trip to an Ulta EVER. I was asked if I needed help by 2 employees but the second time the one employee asked I had noticed she was following me around the store and watching my every move . I noticed her going behind me on every isle looking over the shelves as though she was expecting something to be missing. It was extremely uncomfortable. I’m not sure what their protocols are but my daughter and I were looking for an afternoon outing. My daughter and I cut our shopping short due to it being so awkward. Not a good first visit to an Ulta
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February 2024 by Alison Cook
Received an excellent mascara recommendation from the young woman at the counter. The service in this store is very good.I bought the mascara and a primer and a few other things I needed.
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February 2024 by Fredia G
I lost my sense of smell more than a decade ago but thanks to a nurse at a recent hospital stay, I found THESE! I could actually smell what she was wearing and it was warm and inviting and welcoming and lovely. Every time she entered my room I smiled. She put me on to Ulta Beauty and Nemat. I ordered immediately and have not been disappointed. Compliments are never ending. And because it’s oil it last longer. Thank me later!
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January 2024 by Christa Lodico
If you can't find it here then you don't need it. Great customer service
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January 2024 by X “X” Sim
Weird vibes I think they was helpful cause they thought I was stealing the area wasn't being worked prior to me being there it was empty no worker in site one of the workers coming towards me shared a word with her coworker saying eyes in the sky weird interaction to me jus coming in to purchase perfume first time that has no clue on the store what to expect
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December 2023 by Rene Brooks
Found everything I needed. Staff helpful and friendly.
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November 2023 by Yolanda Woodruff
Love the ability to test products before purchase. My product was on point. I like that they take note of every customer, always greet, and offer their assistance.
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October 2023 by LaToya Elms
Ulta is a great store. They have a wide variety of makeup,skincare,hair care and accessories. You can come get your hair and makeup done, facial waxing etc. Everyone is warm and helpful.
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August 2023 by Ceearra Rox
I recently visited this location for an eyebrow appointment. The appointment went well. However the morning after when I woke up, I had scalps on the top of my eye lids. I spoke with the manager and he offered me a refund. I also spoke with the eyebrow specialist that did my eyebrows. I just want to warn anyone that gets their eyebrows done here to make sure you are aware of what they are using on your skin.
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July 2023 by Montevallo
Since when are e-gift cards not redeemable in-store?And why would your employee tell a customer that the birthday gift is “not cool in my opinion”…on the girl’s birthday then not let her get it? Nooicceee
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July 2023 by Alyssa Hansen-Weil
Staff needs to be trained. Second time in one week the staff didn’t know how and refused to use let me use a giftcard. Also not friendly at all.
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June 2023 by Iris Olive
Take precautions when making online purchases with Ulta in Trussville, AL due to you may be subjected to identity theft. In which after making an online purchase the week of 5/1/23; I was notified of a fraudulent credit inquiry on 5/30/23. Beware of Fraud with this Company!!!!!!I would have given a (0) rating but it wasn't an option!!!!!
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May 2023 by Amanda Marquez
Not quite sure how google could or would let this happen but my husband put up an honest review regarding his extremely poor experience at this ulta store and it was TAKEN DOWN!!!! Why this would be taken down when he was simply informing everyone of his experience should not have been a thing. He accidentally bought the wrong shampoo and conditioner in which anyone who knows about the brand Redkin will understand how expensive those bottles can be. He ended up spending $100 for for both. When I explained to him he had bought the wrong shampoo and conditioner he went back to the store just a few hours later WITH THE ORIGINAL RECEIPT IN THE ORIGINAL BAG to return it. He was told he could not return the items because he did not check out using an ulta account. Now with that being said I think this store or Ulta as whole, needs to reread their very own policy that is posted on their website bc NO WHERE does it say you cannot return any item for that matter without having purchased it through an Ulta account. Those accounts are not mandatory to have in order for you to shop there. If the manager of that store does not rectify this situation I will be calling corporate. But I wanted to let everyone to beware of this situation incase it happens to you. It's not right and their employees need to be educated on their return policy.
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May 2023 by Sam Nesbitt
Beverly was great! she helped us find what we needed and was so sweet!!
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March 2023 by Jennifer
This is by far the sorriest Ulta store in Birmingham. I shop at Sephora but was given a giftcard to this place, which I should have just regifted. Good luck finding any help if you're looking for something not out on the floor. It takes 3 employees just to do a return for someone else while there's a line to check out.l with no regard for anyone else. Service at this store has always been a joke but this was the last time it happens.
