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November 2023 by Jeremy Peoples
Well Thanksgiving I was looking at yalls great specials. Thought I would get my brakes done since yall had a 99$ special for brake pads. I singed up online and showed up early about 8 am Saturday morning and yall lost my number and when I called yall wanted to say I needed new rooters. Already knew I needed back pads was gonna do the special, but yall wanted to try and make extra money by charging me with stuff I didn't need. This place is very high on there parts and labor.
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November 2023 by Erica Devaughn
These gentlemen are AWESOME!! Christian is amazing along with the rest of the crew. I’m still having a technical issue with my tire sensor! Though they replaced it for me, the sensor is still displaying. They are not charging me! I appreciate integrity and character and Mavis in Trussville has that!Many thanks and I will be Back along with sending others their way.
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November 2023 by JandB
Always great service!! From Shane being the manager to now Christian!!! Went in today for a concert with our Ram and Camaro and he got straight to the point! Prices and services!! Great management! Thanks Christian!! We are a dedicated customer and this is our to go to for tires and brakes!
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November 2023 by Valencia Gulley
Christian, Teddy and the crew, was very knowledgeable and super helpful when I took my car for an oil change and to look at my brakes, that is need of repair. I am grateful for the true concern they showed me, when going over what was wrong with my car. The store is nice, clean and welcoming.
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November 2023 by John-Paul Brueggen
Shane and the crew came through! We mistakenly ordered all terrain tires for our passenger van that made the handling unstable - when we spoke with Shane about the issue, he helped us find the right tires for our van. He was even able to find a warranty option available that allowed us to swap the all-terrain tires for the highway tires we needed with no additional out of pocket costs to us. Amazing service in a time of need for us, and we will be back for future vehicle maintenance!
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October 2023 by DL Seals
IF YOU ARE A WOMAN, do not go here!! My dad took my car here ONE YEAR ago to get the front tires and brake pads replaced. My car is newer, so the lug nuts require a key in order to replace the tires. They lost my key. The tires cannot be removed without that key. One of the back tires started leaking air and needed to be replaced and that’s when I realized they had lost it. I went back there and they said they would order a new one and it would be in in a few days. I very politely told them that would be fine and to call me when it came in. Fast forward 2 WEEKS and I’ve heard nothing from them, they don’t have it, and the tire is getting worse. I told them it was an emergency and to please hurry to get that key. It took my DAD calling them before they even ordered it!! Once they called HIM back NOT ME, I made an appointment to go have the tires replaced. They then called me back the day of and said they didn’t have anyone there that could changed it. Even though they were open. And they’re a tire changing establishment. All they do is changed tires. Made ZERO sense. Still, I waited for a call back, even placed a complaint with their customer service. Nothing. But my DAD walked right in and got the key from them. So, today I took my car to a credible tire place and found that, not only had they ordered the wrong key, but the tires and brake pads they had replaced A YEAR AGO were already bad and needed to be replaced as well. SAVE YOUR MONEY!! DO NOT GO HERE!!!
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October 2023 by Alison Williams
Manager promptly assisted me on time when I arrived for my appointment. He was attentive and professional. They found the reason why my tire continued to go flat. They did not overcharge. In fact, the problem was so small they told me there was no fee. They could have come up with all types of expensive excuses for the slow leak but they were honest with the problem. I will definitely be back with any future problems.
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October 2023 by Larry Haywood
I'm currently waiting for them to finish my rear brakes. I drive an older vehicle so when they told me I need pads, rotors, etc I wasn't surprised. However, I WAS surprised how expensive they are and wish I had asked around more before telling them to proceed. I didn't expect to pay $625. I've been waiting 3 hours and although that's a long wait its to be expected when they have to order the parts, I was actually surprised they could even get them today. Overall a positive experience, now let's see if they actually did the job right because I've seen some pretty bad reviews here.Update: Shane and Teddy were very professional, and more than that they showed a compassionate human element you don't see as often these days at businesses. I originally gave them 3 stars while waiting out of frustration but have now changed that to 5 stars.Keep up the good work.
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September 2023 by Victoria Reed
Mavis really came through with repairing my tire. Come to find out I had a nail in the middle of my tire tread so they fixed it right up. They were super nice and worked very efficiently. I was in and out in no time. 10/10 recommend ??
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September 2023 by Mike Diuguid
Had a flat due to a screw in the tread. Didn’t think I’d find anywhere to fix it on Sunday. Found out Mavis Tire in Trussville was opened. Called to make sure they could get to it. Kelly checked it out to confirm they could fix it. Got it done quickly. Excellent service here.
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September 2023 by Jacob Stanley
Discount is right. I waited well over five hours for tires and brakes. They didn’t pull my car back until an hour after my scheduled appointment. Didn’t realize I needed tires when they asked after I was here an hour what I needed, even though I made the reservation FOR tires and told them when I checked in. They went through the process of working on my car, only for them to realize their parts are faulty and had to order more. Don’t sit around and wait, drop it off, go about your day and then get it another time. Isn’t worth it.
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September 2023 by Kris Irons
If I could give them NO STARS I WOULD! I have given them so many chances/opportunities to do better each time a easier task and they still do a Horrendous job! First time my Jeep needed “a new caliber and brake pads on the rear” I get it back of course it was after hours when I was able to pick it up. Drive it home my pedal pressure is absolutely ridiculous. Take it back they didn’t fully bleed the brake line. Second trip they mount and balance brand new tires on my Jeep. Again had to pick up after they were closed drive home and it felt like you were in a paint mixer at any speed over 20mph! The next day the brand new tires aren’t holding the proper air pressure! Well they put my old valve stems on my new tires. Take it back they put it back on the machine to balance it and say they must have used the wrong cone because it was WAY OFF. So new valve stems and rebalanced the tires ( well 4 of the 5 tires anyway ). Fast forward to yesterday when I got stuck in traffic so couldn’t get to another tire place before they closed and my drivers rear tire on Our Nisssan Pathfinder was loosing pressure. So I figure they can’t possibly mess up patching the tire if it’s in a location that allows it. Well Surprisingly YES YES THEY CAN SCREW THAT UP AS WELL! Now it’s Saturday and the same tire isn’t holding pressure. So I’m at another tire place to have it addressed because each and every time Mavis can’t deliver on what they should be able to! They are a tire brakes place it’s in their name yet even the simplest task they can’t preform it correctly! Never again will I take any of our vehicles to Mavis in Trussville
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September 2023 by Steven Debrow
Being that I was on a tight spot this day, as it was Saturday and few shops were open, Mavis was my true life saver. I had a blowout the evening before and was stranded on the highway for awhile and had a trip the next day. Mavis was opening on Saturday and carried the brand that I wanted. I was first in line, outside of the scheduled appointments, and they took me in and had me put the door in about an hour and a half. Courteous, knowledgeable, and accommodating. I will be going back.
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August 2023 by Michele Hamilton
Bianca was absolutely FANTASTIC! Great customer service and was very quick with helping! Thank you for your hard work! GO TO MAVIS, Y'ALL! You won't regret it!!
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July 2023 by Affirm It 5854
I don't know who Shane is and where he was today, but the service I received was awful. I ended up leaving to go somewhere else. I wish I had come while Shane was working; he has great reviews. The lady who was there was no help at all and seemed to not want to be bothered and said she did not know how to file a claim under a warranty. I strongly suggest you find more Shane's.
