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May 2023 by Sandra Bynum
I have talked to a lot of different people at Spire. They have been kind, caring and courteous. They are doing their job. Try to treat them like you want to be treated . It works for me.
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November 2022 by Darold Mathews
Can't get to anyone to assist me with my problems. Their texting and what not has proved to be a *hit-show.
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November 2021 by drusilla gassenheimer
No one ever returned my call. I have wanted gas in my home for 31 years. They are not helpful
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November 2020 by Randale Arrington
If bad customer service were a crime, spire would be America's most wanted for crimes against humanity.
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November 2020 by Antonio Payne
THE WORST!!!!
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November 2020 by Cathy Gibson
Their customer service managers are more concerned about agents call time not being over 6 minutes long than they are about customers. Preferably no follow up, take the call, spout the company propaganda and get off the phone. This is not customer service.
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November 2019 by Gary Wheat
Terrible website
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November 2019 by McKenzie Huggins
Wish I could give 0 stars. Tried to start service with spire, and the only appointment available to choose was a time frame from 8am-8pm. Considering I can’t be on house arrest for 12 hours, I briefly left the house to run an errand. I get a call saying a technician is on the way and I rush home, taking 15 minutes to get home. When I get there I see a note that indicated I have missed the technician by two minutes. I see the truck turn around on my street and drive away and I try to flag them down to no avail. I called customer service and they said there is nothing they can do but schedule me an appointment four days later with another vague time frame from 12-4. Too bad this company has no competition in the Birmingham area.
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November 2019 by Jerry/Connie Mizell
My husband worked for Alagasco for 30 years and Spire wants a deposit to reconnect at one of our houses. We have 3 Spire accounts now so wouldn’t you think they would be a little courteous and waive one deposit to current customers with 3 active accounts now. Service has declined with Spire takeover. I’ll go all electric next house!!!
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November 2018 by Katherine Nix
Can’t ever get No one on the phone. Expect us to pay even tho we don’t get the bill through the mail
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November 2018 by DuRG311
Customer service is awful. No human representative to talk to on the phone or email.
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November 2018 by wonderful
Building is closed. Have to do everything by phone.
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November 2018 by Chadd Garton
Hard to locate because there's no walk-in office
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November 2018 by Ruben Williams
Have been trying for days to contact someone about establishing service at my new apartment. No one answers when you call and their callback service is simply another automated program that puts you on hold for another 30 minutes telling you that you can receive another callback... From the same automated program.
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November 2018 by Mason Hyche
Worst customer service I have ever experienced.They rescheduled my appointment three times. Without telling me.I had to go without heat and hot water for five days.In 30 degree weather.
