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January 2024 by Chad Hunter
Nice selection of upscale items. Louie store is super cool. New men's jewelry is very nice and affordable.
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January 2024 by Marcus Madison
Greg and Judy ( from the fragrance department when you first walk in) were extremely helpful,detail oriented, very patient, attentive, and extremely welcoming. They knew exactly what to offer me once they found out what scents me and my girlfriend naturally gravitate to. Their customer service was excellent and I will definitely be back to shop with them again!
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January 2024 by Chanda Mitchell
If you are looking for clothing or jewelry that isn’t like every one else and you like Prada, Louis Vuitton, Jimmy Choo, Burbury, Balenciaga and other luxury brands, then this is the store for you. The associates are very attentive and the store is always clean. It is never crowded even at Christmas.
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January 2024 by MICHEAL ANDERSON
This place rocks and the hospitality is off the meters!!!
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January 2024 by Ce Ce
Got some jewelry. Very nice SA
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December 2023 by Cindy D.
I have been buying from Saks for at least 30 years and this is the first time they have done me wrong. I bought a pair of $900 dollar boots I noticed a little wear on bottom not much that I figured was from people trying on. The boots were way to large so I sent back for a refund. They sent the boots back to me with a note staying I had worn the boots and they would not give me a refund. Well that was the last time I will ever buy form them they are not the only good store.
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December 2023 by Maura McCarrick
Bad customer service. ? I was spoken to but not offered help. dressed down today and not one person in the department I spent 30 minutes in asked if I needed help. They were not busy. I took my business elsewhere. Will not be returning. Unfortunate
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September 2023 by Blake Stuart
I went in there without much information other than a picture of a YSL purse. The young woman working that department was very helpful and knowledgeable, and she was able to figure out what color and type i was looking for.
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September 2023 by Amanda Radov
This store consistently offers the worst customer service. I went in store twice and was not helped. I then ordered items online and Saks shipped 2 incorrect items. The people working would not help me exchange and insisted I create a label, find a place to print it and go to FedEx. I will be shopping elsewhere.
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September 2023 by Bigman
Very nice products expensive but the atmosphere and people are remarkable.
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September 2023 by Moya Cross
Kim King was at first a very helpful sales associate until she was NOT … I saw my regular sales associate Chris Brown and wanted to continue shopping with him. Kim was very vocal about the fact that Chris was not the one who initially helped me. And Kim did not hesitate to tell me to my face that I was unprofessional and that is not the way business is conducted at Saks as she stormed away. I did not imagine my experience at Saks to go this way. I am very disappointed at the associates you all choose to hire when they don’t complete a sale.. Perhaps Kim needs to go back to training and learn manners or how to handle such a loss.
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September 2023 by Jamilah Brackett
I went into Saks and had a wonderful experience with Erica . She was very knowledgeable and helped me with all my needs . Including deciding on what pair of LV shoes I wanted .
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July 2023 by Christy Cole
Do not order anything through this store. I ordered my signature Bond 9 fragrance at this store on July 4 with the understanding it would be shipped to my home. Well, it's almost two weeks later and I haven't received my fragrance and my card had been debited. The Saks store reps acted unconcern and told me I would have to take the matter up with Fed Ex.
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July 2023 by Sunny L
This is truly the most bare bones Saks Fifth Avenue. I walked around and received absolutely no help. I’ll just order online.
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April 2023 by Casey Collier
This store does not open until 12pm and it closes at 6pm. I’m sitting in my car waiting for the store to open as I watch at least a dozen potential customers try to open locked doors. If a store as large as Saks is taking up precious real estate at one of Birmingham’s few shopping centers and doesn’t open for business for even a full day - then there is a problem.