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July 2020 by Eric Fox
Such a bad experience with this company. So unprofessional on so many levels, and it starts at the top of the chain.Broke and damaged tons of furniture and items, poorly assembled furniture, and then had the audacity to lie and run us around for over 3 months.Don't be jaded by their low prices, they're like that for a reason, you get what you pay for. Also, don't be taunted by their contract threatening to sue if you leave a negative comment online, it's against the law for them to sue due to an act signed by Congress in 2016.
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January 2020 by Andrew DuBose
DO NOT USE ROAD RUNNER MOVING !!!!I just had to buy a new washer to replace the one broken by Road Runner Moving during move! All because they didn't secure the drum with bolts as advised! This is in addition to the piano technician I paid to correctly assemble the grand piano they struggled to move and assemble. Furthermore owner Chase Carlisle lied about his relationship with Ellis piano who refuses to use his moving company due to problems they have encountered with Road Runner Moving and Chase Carlisle. If you are even considering this company be warned.!!!! Chase is a smooth talker when he wants your business but does not deliver what he promises and makes no attempt to rectify problems. The issues began the day of the move when the correct number personnel and trucks I contracted for did not show up. The company is not what they once were under the leadership of current owner!!!
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December 2019 by Steve Solomon
I would highly recommend Road Runner Moving and ask for Lamar and Shawn! They did an excellent job! I was able to book with short notice and they arrived on time! They helped to easy the stress of a move and were able to navigate the city traffic and parking and stairs and elevators - all the things that made the move difficult for me to do by myself! Everything made it to new locations safe and sound and with time to spare! Thanks again, Lamar and Shawn for your wonderful service!
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November 2019 by Erica Fox
We have moved 4 times, and we have NEVER experienced the level of damage that we had with Road Runner! AND we are MISSING items, including OUR OWN hand truck that they used to move us because they didn't bring enough! Additionally, we are getting the run around about reimbursement for goods and no one returns our calls or emails. Do NOT trust Chase's story about how they are a boutique moving company. They just want your business.
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September 2019 by Pete Lauterbach
DO NOT USE THIS COMPANY! Tell your family and friends as well. Here is my experience moving from Bham to ATL (you cannot make this stuff up). I have moved over 20 times and they are the worst movers I've ever used.
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July 2019 by Drew DuBose
DO NOT USE ROAD RUNNER MOVING !!!!
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December 2018 by steph flowers
I wish I had read the BBB complaints and taken negative reviews seriously before hiring this company. Paid over $6,000 for a large move. Was told all items were insured. When a tabletop shattered (a normal part of any move) I was told by the movers and management that it would be reimbursed. I was asked to get a receipt. Went back to the store to get a receipt and submitted it. Giving up after 6 months of trying to get someone to return my calls or emails.
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September 2018 by drewaufan1
By far, the best moving experience ive ever had!! The movers were great, the hourly rate was very reasonable! Highly reccomended!!!
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August 2018 by Hillary Diffee
Road Runner Moving company was an absolute blessing for my fiancé and I. When faced with a last-minute military relocation, the staff at Road Runner Moving worked to squeeze me in to their already tight schedule, with no hesitation. My movers, Lamar and Jonathan were outstanding. They were on time, prepared, motivated, self-directed and the quickest moving team I had ever used. They were also so personable. Moves can be stressful but they made our move so easy and effortless. If you are looking for a moving company that is the best of the best, this is it. I highly recommend Lamar Hawkins and Joanathan White. I will recommend this company to anyone who is in the market for a mover and will be a faithful customer of theirs for every move of my own. Thank you so much, Road Runner Movers!
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August 2018 by Clay Fountain
Amazing movers they showed up was very respectful handled my furniture with care padded everything made sure they didn't scratch my floors they didn't slide anything were just amazing thanks so much Roadrunner for making my moving experience amazing !!!
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February 2018 by Jay Bender
Steer clear of Roadrunner! We paid them to site our furniture and furnishings during a remodel. When our belongings were returned, our rug was full of mold and mildew. Roadrunner said they would either clean or replace the rug. Three months and numerous phone calls and emails later, Roadrunner hasn't done anything they promised to do — and haven't even returned the rug they ruined. They lie. They're the worst.
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January 2018 by Matt Allred
Zero integrity company. Listen to the other negative reviews - they are the truth. If you are considering any type of move, I would highly advise using another company. ANY other company. The amount of items broken and missing (including a 70" TV, surround sound speakers, broken furniture, irreplaceable decorations, missing parts box making it so we still have not been able to put together beds, etc.) has made working with Road Runner Moving one of the worst experiences of our lives. Chase (President), April and Jeremy have made ZERO effort to return calls, respond to emails/text messages for the past 2 weeks. Horrible, horrible business. Consumer beware!!
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July 2017 by Erin Lovett
DO NOT USE THESE PEOPLE! This is the WORST experience my family and I have ever had. They didn't load the truck properly so there wasn't enough room for our things. The guys were on their phones all day so near the end they were rushing to get everything done and were so sloppy. They threw our flat screens in the truck without any protection, we had to tell them to please put a blanket over it so it wouldn't crack. They left so much stuff that they said they would get then said it would cost an arm and a leg to bring another truck to get everything else because they didn't pack properly. To top it off they asked my 75 yr old father if they could pull the truck through the front yard (to save time=money) of our new house's pristine yard when the driveway was maybe 5 extra steps. My dad did say yes because he tries to save where he can but PROFFESSIONALS WOULD NOT EVEN ASK. The tire tracks they left are horrendous looking. And we're missing a leg to our sofa, screws to my sons bed, and that's just what I've noticed so far. I don't know how this company stays is business let alone has positive reviews.
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March 2017 by Tami Zenker
Great Experience! Excellent communication with the office staff. Chase Carlisle quoted a fair and competitive rate, and gave a clear outline of the moving process. Clay and Josh were my movers and they were very reliable and helpful. Easiest move I have ever made!
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July 2016 by Teresa Cunningham
These guys are AWESOME! Jake and Drew were prompt, courteous, clean cut and respectful. They kept in motion, staying on the task at hand of loading our furniture (including the piano) in Birmingham and unloading it, placing it just where I directed in our home in Huntsville. They were very careful not to bump against door frames, and they were always in complete control of the pieces of furniture. I was totally impressed at how well they worked as a team and made every step count toward completing the move in record time! Job well done, fellas! I look forward to recommending you anytime our friends and family need movers.
