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August 2023 by KP Blessed
I took my suv in because it vibrated during braking. I asked them to check the brakes and rotors.Instead they replaced suspension and control arms while charging me $800 that I did not have. Needless to say it didn't fix the problem and I had to return the vehicle the next week only to have them change the brakes and rotors. They charged me an extra $300 to fix the problem I asked them to fix during the first visit.When I confronted them about the first charges which didn't fix the problem they refused to make things right. Of course they denied fixing something that wasn't broken but they refused to acknowledge being asked to fix a problem they overlooked.They charged me for a problem that didn't exist while ignoring the problem that did.I had to pay for both. I encourage you to contact the Better Business Bureau with your complaints. You are not alone.Since the business has changed ownership the customer service has suffered tremendously.
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June 2023 by Chelse Johnson
Had an appointment to get my air checked after I told them that it had to be the compressor and I already had Freon in but yet they still put more in it and I was charged $100 for them to tell me the same thing I told them as if they really checked and I already knew that had to be it. And also the staff isn’t very friendly.
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January 2023 by Cher Smith
I've taken my vehicles to PTL for many years. They've always been fair, honest, reasonable, accommodating.Mr. Tim is retired now but you would think he's still around due to the level of service and professionalism the staff there now exhibits.I've always felt comfortable taking my vehicles there and I foresee me being a patron for the foreseeable future. I also have no qualms about referring anyone to them.Keep it up guys??
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July 2022 by Austin Kirby
They took great care of my 4Runner. Thank y’all!
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July 2022 by Larry Kimbrough
Took sister's car there today and as usual they did a great job. Been doing business with them 15 years, never had a complaint. They are honest and if you don't need something they will tell you and not just try to sell you something you don't need. Great staff, recommend these people highly.
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June 2022 by James Caldwell
This is a very integrable mechanic shop they also have great prices!Tim is the best!
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January 2022 by Tim Ferguson
PTL is the ONLY place i take any of my vehicles to when work needs to be done. Tim, Chase, Nolan and Winston are great people. This is a Christian based business and it is built on integrity!
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January 2022 by Karl Braunewell
It's always hard to find a trustworthy car repair shop - I found one. One of the newer repair chain shops in Irondale (main tire installer for Amazon in Birmingham) called me during tire install and informed me that I urgently need new brake pads because I have only 2.5 mm left, plus new rotors, struts, shocks.... and an alignment. Quote was $1500. They are well known for upselling so I figured I try PTL for new brakes instead because of the many positive reviews on Nextdoor. They looked at it free of charge and said my brake pads are only half worn down, and that I don't need any brake job done right now. Wow..that's the kind of honesty you really want in the car repair business. I am SOLD and will get all my stuff, including tires, done at PTL in the future.
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November 2021 by Jason Baldwin
PTL is a really outstanding repair shop. I have taken my car there for almost 10 years, and they have never let me down. They have never tried to upsell me on unnecessary repairs, and more than once they have talked me out of work I thought I needed. Their prices are extremely reasonable. Several times I have stopped by without an appointment and they have pulled a code or made a quick repair free of charge to help me out. Tim, the owner, always checks after an appointment to make sure I am happy with the work. You can tell many of their customers have been with them for years. Their business is built on integrity and trust--I'm grateful they're in Roebuck!
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August 2021 by William Jones
Tim and his team do a great job of letting you know what's wrong with your vehicle and give accurate time lines for work completion. Kept in touch with me each step of the way on my recent repairs.
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June 2021 by Nadine Fears
Took their time to find the actual problem with my car. Kept me informed on service wonderful customer service
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April 2021 by Niecy H
Always a pleasure to come to PTL Auto. Excellent customer service and as a woman it is a place I can trust to work on my car. PTL is trustworthy. I love Tim and Cindy, christian people.
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April 2021 by Brant Bice
I've known these guys for more than 20 years...they are solid, knowledgeable, experienced, and open and honest. The highest quality and the highest integrity!
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February 2021 by Josh Corley
PTL is the only shop we trust. We drive from Oneonta to take them out vehicles.
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February 2021 by Patrick Rhodes
Did major repair on my car and the work was excellent. Price was reasonable