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March 2024 by Kate Davis
There is NOT a Kids & Teens section at this location. Very misleading first photo on Google.
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December 2023 by Karen Crane
Paid for delivery and installation of two expensive 8x10 rugs. Refused to install the rugs because the furniture was not moved. I can rolll out a rug myself. Why should I pay them for that? It was not made clear upfront that the furniture had to be moved. Would not refund installation. Would only give me a percentage off of shipping.
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December 2023 by Genny Saddler
Remodeling.. less products than usual. Revisit later
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September 2023 by Donya Deal
Shiranaka is the manager and very rude and condescending. Leadership starts at the top. Corporate needs to read these reviews because this location needs a change in leadership.
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June 2023 by Renata Santos
Chairs were wobbly, Stools were literally hurting us as we sat on it, and customer services were of no service at all. I can't believe how long we spent dealing with this company, it is a waste of time and money. BUY SOMEWHERE ELSE!
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December 2022 by Ian S.
Great store. Wish they displayed prices better for individual pieces arranged in sets.
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November 2022 by Sarah L
I think I must have gone when they were changing out their inventory, because there wasn’t a lot there. Employees were fairly helpful, though they weren’t very friendly and seemed a little inconvenienced by questions.
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October 2022 by Debbie Hill
I absolutely love Pottery Barn! Driving to Birmingham is a joy when I know my eyes will light up the minute I walk in the store! Everyone is so welcoming and I always feel blessed when I leave!Thank you so much PB for helping me with decor in every room of my new home! I’ll definitely be back!Debbie Hill, Keller Williams Realtor ®, Nicastro Group
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September 2022 by Micah Hayes
Spent over 12k. Everything was fine, but the lamp I purchased was missing the center post and finial. So I couldn’t attach the lamp shade without it. I called customer service and they said someone would reach out to me within 7 days. Well seven days came and went and no one contacted me. After 11 days I called them back and they told me they would send a replacement but I would have to wait 3 months to get it. That’s really unacceptable.
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November 2021 by Julie Etherton
Very helpful staff. Very friendly.
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August 2021 by Clarissa Hughes
I feel like I just got “Pretty Women”ed by just going in to see if they had any of the Mickey themed items that Pottery Barn sells. The women was nice enough to go look in the back but was judgmental and rude about something the store SHE works in sells. It’s not hard to nicely say that they don’t have it in their store but how dare I want to buy something your company DOES carry. She insisted it was only going to be in the kids store, but last time I checked, they don’t sell kitchen wear or bar kitchen carts to children.
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July 2021 by Emily Netherton Montague
First of all, the quality of pottery barn furniture has gone to hell in a handbasket. I ordered a sofa back in March and they told me it was under production. When I tried to cancel my order because they could not tell me when my furniture would be delivered, they told me I could not cancel because it was a special order. Pottery barn needs to reevaluate their return policy and bring back good customer service. I will say the staff in Birmingham is very nice, but they need to be honest with the customers and tell them it could take 6 to 8 months before they receive their furniture, and then it’s not guaranteed. You have lost a long time customer !!!!
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May 2021 by Charles Brown
Very pleasant- helpful staff
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May 2021 by Dey'Jah Money McGee Rasmussen
Loveddddd them they are so nice and helpful also they have a GREAT eye , I literally walked in not knowing what I wanted and they put it together what I needed better then I would have myself OR ANYWHERE ELSE I have been searching for a dinning set for 2 weeks , I wish came here in the first place #QUALITY
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February 2021 by D M
Condescending staff, rude. Because I have a medical condition (which I had explained before to them) which worsens with a mask, the manager refused to assist me or allow me to stay in the store. The medical exemptions for face masks in the State of Alabama are LAW by Executive Order of the Governor, and posted clearly online. I shared this information but they still refused, which put them as non-compliant with AL Law. They said to be able to pick out a sofa, I had to come in before opening or after by appointment. I graciously agreed to that, although the comments were public and snarky "Just so you know we will not be able to be near you." There were multiple other Customers who were forced to observe. The Manager made a show of backing up from me, so as not to be close. I responded light-heartedly, we scheduled a time and I left. Within an hour or two the Manager called me at home and said she would not be able to help me in person as promised; that it would have to be virtual. I told her I didn't understand, and asked if I could speak with someone else. She said she would have her District Manager call me. She then called me back shortly and said the District Manager said to call Customer Service to help me--not any specific person--just Customer Service in general. What could Customer Service do about a store? What is wrong with this store? Who acts this way? I called The Pottery Barn in Nashville said they said they would be happy to help me. The Birmingham store needs some serious help. As best as I can tell, Pottery Barn corporate in San Francisco has told their stores that the law in California usurps the laws of any other states, when it comes to the mask mandate. That is actually false and illegal. All that aside, the worst of the experience was the horrible way I was treated by the Salesperson, and then the Manager. It was clear that their intent was to shame and intimidate me in front of the other Customers and Staff. The situation could have been handled as an "aside conversation", but it was not. The worst customer service ever.
