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November 2024 by Emmett Willis
PNC Bank is one of the most unfriendly bank that I have ever seen. This bank seems not to care about the little people meaning people with little to know money. Customer service is not even present at the two branches that I visited ( Adamsville, Downtown Birmingham). I would never have the thought to make this a bank of choice.
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October 2024 by Yuliana Isabella Cantellano Morales Lopez
This bank is horrible. I recently opened an account at this bank and started having issues with it right after getting it. Then last week my account was closed right after my direct deposit was deposited and I was unaware that it was going to happened. After having to call many times trying to fix it I was told the account was closed due to the banker where I opened my account put in the wrong date of birth for me. So now I have not yet received my money from the bank, my phone has been cut off because I was unable to pay the bill and now my electricity is going to be cut off. The customer service agents did not care about what was happening due to not being able to access my money. I am extremely upset and I am unsure about what I am going to do now.
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April 2024 by Brad Croft
They lend money to offshore accounts in Thailand
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April 2024 by Ernest Jones
I have had problems with this bank every since I opened my account. I have never seen anything like this. Customer service representative don't call back when you leave messages.
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December 2023 by Leaux
The teller with too much black eye liner won’t tell you that it’s a $7.50 charge for a new card. And will take a break so she doesn’t have to deal with you. The assistant manager will tell you, with a bald head and conniving smile, that he “has all the power in the world” but won’t be bothered to assist with small customer banking needs. The bank manager stays in her office all day saving her time and energy for her big money clients and will have you waiting without acknowledgement. PNC doesn’t want small money business. Let them screw over the big guys and take your money elsewhere.
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December 2023 by Cooper
Awful bank and customer service. BBVA was much better. Terrible money market rates as well.
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December 2022 by Abby Carroll
Went today to get a new debit card printed-I got on the waitlist at 11:30. Didn’t receive a text until 2:15 that someone was available to help. Incredibly long wait time for something minor.
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March 2022 by Kristi Varner
Not a PNC at this location
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December 2021 by Michael Lann
Manager sat helping NO ONE for 20 minutes while both employees were busy with customers and a line waiting in the lobby.
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December 2021 by Heather Brownlee
The manager David at this location is the reason for my 5 star review. He went above and beyond to help me with a insurance situation!
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December 2021 by Lacetta Wright
I had to wait a long time to get the assistance needed for my problem. They need more workers. Two offices did not have anyone in them. The employee that assisted me, was very friendly and knowledgeable. He solved my problem. The bank was clean and had a nice sitting area. I would have given them five stars if I didn't have to wait so long to be assisted. There were only two employees assisting customers with problems.
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December 2021 by Autumn Caulk
Served two other customers that walked in and checked in after me, I was told because they're needs were quicker, once the customer being helped had to walk out to the car for something they needed and I was still sitting waiting I left for another location and closed my account dont bank with pnc
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December 2020 by Ironwood Logistics
I needed assistance with an estate account expeditiously. Victoria Davis the Branch & Business Center Assistant Manager made it happen. Even with covid, she went over and beyond to provide great customer service. She is a true asset to PNC and this branch.
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December 2020 by Scott Carter
Went to the 19th street location to discover that they have moved to the 5th ave location. Went by there, no parking available except on street, no drive thru. Just a terrible location for PNC, I will not be banking at that location ever. Might change banks, terrible move to that location.
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April 2020 by Peter D.
Thirty years ago before my bank was purchased by PNC Bank, it was a pro business bank. Bank managers helped you get loans and seemed to care about business owners. PNC Bank seemed unwilling to help business owners during the PPP loan program. The way they set up their PPP loan program, business's that lack a CPA and IT department down the hall, never had a chance to obtain a loan with their complicated filling system. You will get more help at your local McDonalds order counter with loans than from this bank. Some of their branches have just terminals inside. It's a internet banking company with a bunch of branches they inherited from past acquisitions. This is not a bank for small business.
