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July 2024 by Jazmine Motley-Maddox
After receiving the best care from the service center in Atlanta, I was extremely hesitant to begin receiving service from a different service center. This one is not exclusive to Mini, which greatly affects the experience. The service charges are higher. And the last service I took my car in for was half done, which resulted in me driving with a hazard light on. I just wish there was a true Mini service center here. This one is the pits.
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January 2024 by Wawowii
Dion is the best person I’ve ever dealt with for my car. He is honest and very friendly. I’ve known Dion for almost 4 years now and he has never let me down.
Update… Heard he no longer works there ?
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September 2023 by Denise Bolden
Worst service... or lack of ever. Don't waste your time or money!
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September 2023 by Ronald Lamb
Took my 2021 530 to be serviced
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September 2022 by Tanya D.
Had an appt. for oil change/service yesterday on my 2016 mini (25,000 miles on vehicle), my car has been operating well. They kept my car for over two hours at a separate nondisclosed location. The tall man that checked me in was very rude, not helpful or informative. I was told that my vehicle sevice check was $130.00, engine oil/filter $109.95, brake fluid $179.90 for a total of $459.04 which included a military veteran discount. They also said I needed a new battery at the low cost of $469.88, which I had it checked elsewhere and is fine, they also said I needed front/rear brake replacement for another low cost of $1543.31, which I also had checked elsewhere and are also fine. Furthermore, to be honest, I can't say for sure that they even changed my oil/filter or brake fluid. I think I was just taken for almost a weeks pay for nothing except a rude two hours wait. Watch these folks, I think they only service the elite class. I have notice that the car is riding really rough since yesterday morning, like the suspension system is weaker, not good when your car leaves with problems it didn't have previously.
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September 2022 by Nataly
I waited 5 hours for them to replace my tires and get an oil change. The person who helped me seemed like they were having a bad day and weren't the friendliest until when it was time for me to leave. He said "Sure, I'll take all the customers today" with a bad tone before checking me in for my appointment.
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September 2022 by Corey
Everybody was super nice and the facility is second to none! Will be going back with any issues with zero worries!
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May 2022 by D. Daniel
Love the employees in the service area! After completing the work needed for my 2011 mini, it runs better than ever…43.4 miles per gallon. Gosh, I love my car and this dealership.
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February 2022 by Nat
I waited 5 hours for them to replace my tires and get an oil change. The person who helped me seemed like they were having a bad day and weren't the friendliest until when it was time for me to leave. He said "Sure, I'll take all the customers today" with a bad tone before checking me in for my appointment.
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October 2021 by Jim Brewer
My daughter and I were traveling from South Carolina to Arkansas when we ruined a rim and tire on the interstate about 45 minutes from Birmingham. The local places weren't able to get us a tire or a rim. Service team of Dion and Chris went above and beyond the call of duty. Dion worked with me on the phone from 0800AM to 6pm. They sent a rim repair guy to check out our rim...when we determined it couldn't be repaired, they problem solved and found me a rim and tire that not only fit my car, but matched the other rims perfectly. They helped us get back on the road that night. Can't say enough good things about Chris, Dion and the Mini of Birmingham crew.
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October 2021 by Lisa Lovingood
I moved from the city where I bought my mini. I was concerned I wouldn't get quality service BUT I COULD NOT HAVE BEEN MORE WRONG! What an awesome experience and my mini( which I love btw) has a new home for service!
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September 2021 by Victor Lee
I just got my thermostat replaced on 2010 mini cooper and they did great job. But when I opened my hood to check the engine bay, they have broke the battery cover, one of the connection for the camshaft was not put all the way in and the level of coolant was below the minimum line, hope they have finished the job nicely. Also, I wish the battery cover can be fixed which was broken by the service guy
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September 2021 by Jim Ed B.
My daughter and I were traveling from South Carolina to Arkansas when we ruined a tire/rim on the interstate about 40 miles from Birmingham. The local folks weren't able to fix it or get a rim. I called Mini of Birmingham and Dion in service went above and beyond the call of duty to help me. Sent a rim repair guy to me, and unfortunately the rim wasn't repairable. Got the car to the dealership and they found me a rim and tire that matched perfectly and got us back on the road that evening. Thanks again to Dion, Chris, and the service crew at Mini of Birmingham
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September 2021 by 이명범
I just got my thermostat replaced on 2010 mini cooper and they did great job. But when I opened my hood to check the engine bay, they have broke the battery cover, one of the connection for the camshaft was not put all the way in and the level of coolant was below the minimum line, hope they have finished the job nicely. Also, I wish the battery cover can be fixed which was broken by the service guy
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September 2021 by Angela Talley
Business is closed and now BMW of Birmingham
