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June 2023 by Google user
Best photography studio in Birmingham! They're black owned with excellent customer service.
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April 2022 by Tira Crenshaw-McCaa
Respond time when communicating via email is horrible! I wish I would have read the reviews, which I normally do, before allowing my son to take his senior portraits here. The school recommended them and I went with it. Bad decision ever! Find another company to do business with! The only reason I gave one star was because my son’s pictures are nice.
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January 2022 by Patricia Williams
I will not recommend this place! They are rude and the lady who answers the phone needs to learn about customer service and how to speak to people! She verbally told me that if we did not order my daughters senior pics, which we didn’t cause they are awful!!! That we could get a refund on our deposit. My daughter tried to return them once but they told her they were not open for the public that day and now when I call to see about returning the picture proofs she was very rude and called me a liar! I hope karma comes their way over stealing 60.00 that’s beyond pathetic! Obviously they are not worried about reviews as I see many on here that talk about them robbing their clients!
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December 2021 by Shameeka Smith
Love them. They've been around for a while
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September 2021 by Darnell Long
Peaceful and loving....I would love to see people go there more...
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April 2021 by Silence
Phenomenal! They take great photos and the staff is wonderful
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October 2020 by Ivorie Crear
Parking lot too small.
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August 2020 by Maria K
I do not recommend this studio, because they will not give you an option of a refund if they’re not able to deliver. I paid for the senior package before the pandemic happened, and was expecting to have the whole set up that was promised; but, due to the pandemic the sessions did not happen(understood). I called to ask for at least a partial refund, because I knew that those sessions were not going to happen; but, they would not even allow me a partial refund in consideration of this unforeseen situation that caused them to not be able to deliver their services. I totally understood about the sitting fees; but, to charge me the whole amount, and not refund at least a partial, regardless of me not receiving the entire service that I paid for in advance is crazy. I love to support black businesses; but, this one is not right, and I will not do any more business with them, or recommend due to the unfairness of the way they handle things. I understand that this COVID thing is new to all of us; but, come on at least allow people a partial refund in these kind of situations! This just shows that they are about getting over, and it is only about money for this business!
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June 2020 by Kimberly Ragland Tarver
We need a photo of my Auntie Wilma Bohannon for her obituary and this company will not attempt to assist with getting it. They are the originators of the photo and the only one we have is black and white. The funeral home needs the picture in color. They have access but do not want to go to the warehouse to get it. Makes me so sad!
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October 2019 by Cara Williams
Great studio, fair prices, awesome photos! I use them for all my photography needs.
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July 2019 by Joycelyn Parker Gunn
I have been waiting on my sons pictures FOREVER! They never answer phone nor are they in office! They have my sons senior pictures which I've paid for! I only used them because I had to! NEVER AGAIN!
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January 2019 by Sapphire Tucker
I took my senior photos there and I loved them!
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March 2018 by Shannon Walker uu
Great experience. Reasonable prices. Great customer service.
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December 2017 by Al Sims
My daughter went to the studio to take her senior pictures. The experience was wonderful as everyone was very professional and extremely nice. I would recommend Memory Bank to anyone who is in need of quality photographs.
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September 2017 by Dacorian Campbell
Amazing Service and very welcoming gonna come back for college grad pics.
