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September 2023 by Clifford B.
Macy's Galleria store is messy, DIRTY, and poorly merchandised. It's so frustrating to try and shop there, remembering what a great store it used to be. I don't think the building has been renovated once since it opened as Rich's in the mid-80s. Tile floors are cracked; walls are full of holes and still painted yellow beige. The dressing rooms are filthy. They've reduced their brand to being a bargain/thrift store. I expect great things from the Macy's based on its past. Unfortunately, their present is just sad.
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June 2023 by Angie M.
I don't know how this happened. Somehow, for years I have over looked Macys hen shopping for all things makeup, skin care, and other beauty supplies. Came in yesterday since we had parked in this area prior to walking around the Galleria mall. Most of the times when we come to the mail we park on the JCPenny side and don't pay any means to Macys. But I am so happy we came through yesterday. As soon as we walked in we saw a gorgeous display of fragrances. We were on top of that so fast spraying different ones to see what they smelled like. It got intense. Next we walked through the purse aisles as well as the make up and beauty supplies. Everything was marked down as low as it possibly could be marked down. I saw some bath and shower sets for $2 and even lower than that. All in all, if you are looking for a gift for a friend or yourself, I highly recommend checking out Macys. There was so much good stuff.
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February 2023 by Thomas W.
Spent 20 minutes in the men's clothing section looking at suits. Never saw a Macy's employee.
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December 2022 by H G.
Meh. Maybe traditional mall shopping lost its luster. Had to return a gift, with gift receipt, but was not given option to get a gift card. Only option given was to put back in the purchasers credit card. Oh well. I wasn't a big Macy's fan and this trip did nothing to change that attitude.
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December 2022 by Heather M.
Nicest department store experience I've had in a while. But the plus size section is lacking.
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November 2022 by Staci B.
I dont go here much except when I'm looking for shoes(boots) specifically or socks . What shocked me the most was zero customer service. I remember a time when Macy's was fancy. When someone would accost you from the make-up counter, to the fragrance counter, shoes. There was always a helpful associate . Those were days in the past when the galleria wasnt past it's prime I guess. Many counters were empty of associates even registers didnt have employees running them. Had to search for a cashier. The cashier we got said her machine wasn't working properly. You can imagine she wasn't in a friendly mood . A lady in front of us in line got tired of waiting and left. I did get some boots for a great price! Would I go b yeah if they have boots on sale . Around this time Macy's, JCPenney's, etc put boots to a more affordable price . They jack the price way too high during most of the year. Paying for that brand name ..Oh also must mention the shoe department looked like a tornado had hit it so seems no associate is working in that department. Luckily I knew what I was looking for so that in itself didn't bug me.
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February 2022 by Alicia W.
Where to start? Macy's you can do better. Belk and JCPenney are doing a much better job in the same mall. Empty Shelves and racks, poor quality selection, and rude employees.
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December 2021 by Gabe P.
My last few trips to the Galleria have consisted of me entering through Macy's. I usually like shopping at Macy's. This location seems to still have a faithful following. Or maybe bc it's the holiday shopping season. (Christmas) Unfortunately , I haven't been impressed with this location. I have browsed the last chance section and the women's shoe department. I haven't made any purchases during my recent visits. . I recommend using Macy's online for better inventory plus NO long lines.
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June 2021 by Anna M.
Like many department stores since the pandemic, Macy's is looking a little anemic. Especially on the 3rd floor, where there is normally a section curtained off that's used for Christmas, there was an additional area curtained off. Can't really tell what was missing, though I think it's where a lot of the bedding and towels used to be. That said, I was there to return something I had ordered. Return process was easy. We previously also purchased our mattress and box springs from Macy's last year just before Thanksgiving. Like many other industries, there were delays with the order from the mattress manufacturer, but Macy's was good about keeping us up to date and rescheduling the delivery. They usually have a good sale a couple times a year, and we couldn't beat the price anywhere else.
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April 2021 by Rob S.
For me personally I feel like everything about Macy's has gone downhill at a steady rate over the last 5 - 7 years. This store, for a department store, really was a pretty quality choice for this type of shopping. However as the years have gone by, the brand itself has become stale. The brands they carry have become fewer and fewer of anything that would interest me. What they do have that would qualify as a brand I like, has minimal selection at best. Staff at this location don't speak to you unless you are physically forced to talk with them searching them out for help or getting into their check out space. This location is also showing signs of it's age, not that it isn't clean, but Macy's kind of used to be the gold standard that the other department stores thrived for (I know there are other department stores that are fancier than Macy's - but at this price point - they set the standard). Maybe too many years on top have resulted in the feeling that effort isn't required to stay on top. For me, not really a go to for anything. I agree with other reviews, really not interested in shopping here, maybe online for a good sale, but not in store.
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October 2020 by Megan B.
Audrey helped my grandma find foundation at the Estée Lauder makeup counter. Man, she was amazing! In these Covid times, she was able to eyeball the perfect foundation to match my grandmother on the first try. Thank you for your quick and professional help! You were outstanding!
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November 2019 by Julie H.
If I could give a negative five stars I would!!! I bought an expensive air fryer from Macy's.com.-which quite working within a week. We live 1.5 hours away from a Macy's-so I brought it to the store for an exchange when we had a soccer tournament here in Birmingham. I stood in line holding this heavy item while they looked around for another employee's lost house key lime the three stooges-ignoring me. Once the elderly lady asked how she could help-I told her my situation-only for her to say they don't accept online returns. I told her that's ridiculous! She sassily asked why I thought that!!! In a bad tone! I told her other retailers take their online items back-jcpennys sears, etc. She just stared at me so off I lugged my air fryer. Macy's website clearly says they take online merchandise back at local stores! My husband is furious and will be visiting the store today!
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October 2019 by Janine Gardenhour
In all cases our goal is to come to a resolution related to the service on your furniture as quickly as possible. To facilitate this resolution, upon arrival at your home your service expert will:
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August 2019 by Debbie Tyree Taylor
your tv commercial is the worst. try using real music.
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June 2019 by Jason C.
I was in the market for some new sunglasses. I knew about what I wanted and I knew I was going to be spending a little over $100. I first went to Dicks Sporting Goods at Patton Creek. I was immediately asked if I wanted to apply for a credit card upon entering the store. This really gets on my nerves for some reason. All glasses were locked behind glass. I stood at counter for 10 minutes and no one ever even acknowledged me or offered to help. I left frustrated and went to the Sunglasses Hut at Macy's across the street in the Galleria. I am usually not a fan of malls or department stores. However, within 10 seconds of walking up, I was politely asked if I needed help by Haley. All glasses were accessible and not locked away. I browsed and tried on several different pairs at my leisure. Within the time I had waited for no one to help me at Dicks, Haley had me checked out and on my way. I got a better price at Macy's for the same pair at Dicks. Haley even gave me a very nice case for my new glasses at no charge. The case retailed for $25 on Oakley's website. What a pleasant experience and Haley could not have been nicer. I will so be going back to Macy's the next time I need new shades!!