Long-Lewis of Hoover is a premier Ford Lincoln dealership located in Hoover, AL, known for its exceptional customer service. From the moment customers enter the showroom, they experience a commitment to satisfaction that lasts throughout the life of their vehicle. Many reviews highlight the helpfulness of the staff, including Charley in the parts department and Shirley in sales, who provide thorough support and genuine care. Customers appreciate the smooth purchasing process, with one reviewer noting the ease of buying a used Ford Edge without feeling buyer's remorse. Despite a minor issue with a check engine light, the team, including the service department, worked diligently to resolve it, demonstrating their dedication to service. Additionally, Ford's proactive communication regarding recalls and convenient home visits for maintenance further showcases Long-Lewis's commitment to customer convenience. Overall, Long-Lewis of Hoover is highly recommended for anyone looking for quality vehicles and excellent service.
I walked in the door and told Brandon what I wanted and he didn’t try and sell me anything else. Working numbers to make my trade work and I was out the door.
November 2025
Had a good experience with Charley in the parts department when I needed an alternator. Very helpful and thorough. Shook my hand when I showed up to pick it up. Answered all my questions. I couldn’t ask for better
November 2025
Technician extremely knowledgeable. Very courageous, and experienced.
