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September 2024 by Ira Mitchell
Last year, subleased for a month through Landing in Salt Lake and gave them 5 stars. Everything was perfect. Subleased again this year for a month and received eviction notice the third week because Landing hadn't paid what they owed for our apartment. According to the apartment staff, Landing owed for 6 other apartments in the building and weren't returning phone calls. Fortunately, the staff allowed us to finish our stay.
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August 2024 by M C
I would only guess these reviews are not real. I would highly recommend anyone with any sense go through an accredited site such as the BBB to look up reviews, complaints and resolutions through this company. Please keep in mind they are located out of Birmingham, AL, so may take time to find their name. They are attempting to de-fraud HUD (Housing and Urban Development cabinet of the federal government). Their short term rentals are being pushed out of several states including Oregon (this is where my husband and I have been located while he's on a job out that way). Oregon , like many states are starting to place restrictions on these practices (mainly it's a huge loss to the state having their increased pricing for rental apartments) - Case in point, the place we are staying at is $1750 per month if you do a 6 month lease (The Landing is charging $3900) and once Oregon finds they are doing less then 6 month leases, they are all of a sudden unable to keep renting that particular unit for X amount of time and moving tenants to other leases and addresses to hide this practice. On top of it, we are paying in advance for our stay and have received two eviction notices from the community for non-payment by the Landing (CRAZY when we paid $14,000 in advance for our stay!). Additionally, they sent a very nasty "employee or host" to deliver a TV, who yelled at me and my husband for not being allowed entry on a day we did not agree to and how much this ruined her evening plans (oh it was bad! And so nasty by this so-called employee). Lastly, we did not authorize any advanced charges on our personal CC when extending our stay, but yet woke up to a double-charge from them that they "accidentally" did without prior approval or sign-off! Took us days to get it reversed! BE AWARE - They apparently have a move-out inspection, but yet never provided a move-in form or had us sign anything. I've already given notice to them, that no such charges will be legal upon move out, having never documented our move in nor agreed to the received condition. This company is shady in their practices and I am currently working with both Oregon HUD on reviewing them as well as the BBB. They advertise through Air BnB, VRBO and all major sites - Just look for The Landing or Hello Landing - AVOID AVOID AVOID. Anyone interested in jumping on this band-wagon to disband their practices, feel free to message me!
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July 2024 by Mahdi Zakeri
I am going to share my story, so you will not get into such a disaster. Pls check the reviews first before you want to contact Landing for an apartment.
I got an furnished appartment in Birmingham, AL per one year contract. When I got to my apartment, I realized a stupid thing that the window can not be open to get the fresh air in, and I was totally shocked. I was not informed verbally or written about it.
I call the regional manager, Karecia who told me basically this is your problem!!! Either you have to move out or relocated and pay higher monthly fee. They did not even understand that how mentally I was damaged and suffered and packed and unpacked again and if they are willing to compensate for that.
She promised to call me back, and never answer the phone after. Pls do not experience the same pain that I have suffered over past week, very poor customer service and good luck waiting for them to call you back!!!
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June 2024 by Jeff Levin
Landing is a DISASTER! I can't tell you how awfully this company has treated me. First, they cancelled two or three of my reservations, weeks before I was scheduled to move in. The substitutions they offered me were (conveniently!) always more expensive than the place I had chosen.
During my last reservation, I scheduled move-in on a Sunday. Nobody showed up or called, and I was basically homeless for a day. I called Landing asking if they could put me and my pet up in a hotel, and they refused -- luckily, I had a backup plan and stayed with family that night. After weeks of wrangling they finally offered me around $250 for my stress and frustration.
I finally gave up with them and moved out, but they told me they'd charge a cancellation fee (one month's rent). They never did charge me, although they did auto-debit the subscription fee, even though I had cancelled their service altogether.
A year goes by, and I find out they've reported my cancellation fee to a collections agency, without ever bothering to try to bill me or charge my card. Insanity! The collections agency were impossible to deal with and didn't care that I was never billed or charged. Now I'll have bad credit for the next 8 years because of these jerks. Avoid! Anything is better than Landing.
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June 2024 by Markenson saintil
Horrible company, untrustworthy
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June 2024 by Leah McNear
This is by far on of the worse companies to ever do business with. They have many shady practices. They charge 30-40% more for low quality apartments in high crime areas. They have many break ins because they rarely change the lock box code. When you check in guarantee that so many strangers have access to your things because there is no telling how many times they have shared that code before changing it Their website states that they are an inclusive company but they are very discriminatory against African American employees. They treat their contractors horribly and do whatever they can to pay them the lowest fee possible. They basically treat them like slaves. Stephanie Manos in the Raleigh region is one of the most unprofessional managers I have ever come in contact with. If you believe that corporations have social responsibility to be ethical, stay far away from this company and don't spend your money with them
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April 2024 by Tim (Doc)
Landing's customer support is disgusting. They were supposed to refund over $1,000 of my money within ten days and they failed to. I had a horrible experience in trying to become a member. From them forcing me to have to pay for checking my credit even when I already had access to my credit score and I surely met their credit score threshold. I do not intend to ever do business with Landing ever again. Super disappointed.
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April 2024 by Mike riles
This companies business model is rent arbitrage, in other words, they rent apartments in various cities around the country, fill them with cheap, imported, junky furniture, linens and sundry utensils and sub-lease out the apartments at highly inflated prices on a minimum one month basis. They ‘pretend’ to be a 'technology' company because they force the user to download and use an buggy mobile application, which in turn, allegedly harvests as much of your private, personal and confidential data as it possibly can, so the company can turnaround and allegedly sell your data to brokers as a major profit center. The companies 'primary' business model is to sub-lease said apartments at exorbitant, extortionate prices, only after an onerous deep dive into one's credit history, income and background ‘checks’ to prove one's 'worthiness' to these alleged profiteering, price gouging 'parasites.' Staying in one of their 'slum' dwellings is replete with every imaginable rent-seeking, junk-fee you could possibly envision and than they make up a few more for good measure. In my experience, every unit was, to various degrees, delivered unclean, with an active pest infestation. The fully depreciated furniture is not maintained with any regularity, if at all, in my experience, across several units, most of the furnishings exists in an unserviceable state of disrepair in need of urgent replacement. Rentier companies like this, and their owners, are parasites, hoarding thousands or tens of thousands of apartment homes, holding them indefinitely, paying below 'market rate' rents because of their scale, artificially inflating the cost of the housing stock in the areas they operate, keeping the units off the 'fair market' and contributing to the unsustainably rising rents. I allege that at any given time a majority, if not a super majority of the units they hoard are empty, using 'dynamic pricing' to demand the highest possible nightly rent for each 'available' unit. Specifically, in every single interaction with this company’s representatives I found a workforce not well trained, amateurish in the service they purport to provide and they constantly engaged in misleading, deceptive and misrepresentations in their trade tactics boarding on criminal negligence, in my experience. Their marketing puffery induced me to try the service, intern they deceptively increased pricing without adequate notice, when I pushed back, they relented for a few months. They arbitrary enforce their own rules, which, for the most part, they seem to make up, capriciously, as they go along. Most especially, the 'billing department' lacks professionalism and is negligent, susceptible to making every conceivable mistake or omission. I would strongly advise against giving them unfettered access to charge one's accounts (bank and/or credit/ debit card) ; they don't provide any forewarning for upcoming charges or changes in how bills are handled; they are often unable and/or unwilling to provide invoices when they make up another rent seeking fee to charge, change a 'policy' or 'all of a sudden' remember to start charing the junk-fee they had forgotten about for several months. They will raise prices with little to no advanced notice, in one such case nearly a 30% increase. In my experience this is an extremely mismanaged company I cannot, in good conscience recommend their 'service.'
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January 2024 by Lauren McGuire
I would recommend the Landing to anyone. The staff are helpful and caring and if you ever have any issues they are quick to respond.
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January 2024 by Treasure Mccrary
Just terrible..
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January 2024 by Jake H.
DO NOT USE THE STANDBY OPTION!Landing is not a bad service. But the standby option is incredibly sketchy when it comes to reliability and functionality.Twice I had my reservations canceled directly before move in without any notification. I had moved out and showed up to the apartment I had reserved both times and then found out that it’s been canceled. Both times I called in and they confirmed they are not required to notify me about that change. It’s incredibly unrealistic.I’m okay with moving around every 3 days given my work but leaving your customer out to dry last minute with zero refunds is not okay.I would highly recommend that you do not use the stand by service.
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November 2023 by R. Greeran
FIX YOUR CUSTOMER SERVICE!When one of your customers is stuck in an emergency with nowhere to go, you need to 1) Actually communicate back to them when you say you will, and 2) Resolve their issue first and focus on it before taking new calls.It is so infuriating to be told I will hear back in ten minutes and then an hour goes by with nothing, while I wait exhausted in my car after being stranded for 12 hours from an area manager's failure to disclose repairs that made the assigned property uninhabitable!!I finally called back and the same agent who assured me they were urgently working on my issue is TAKING NEW calls ! When I asked him what was going on he just said "oh i couldn't find anywhere else available so I guess get a hotel". You made me wait in my car all day to tell me that? You couldn't have said something sooner??People- if you ever need to call support for an urgent issue- absolutely INSIST that you stay on hold . Do not let them end the call. You will never hear back.
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October 2023 by Sheona Daniel
VERY EMBARRASSED to say that I worked with this company a year and a half ago. After being on the team and working so closely towards the business model, I had to step out of the company cos of visa denials but then myself and my husband stayed with the network to call it our home for a year and a half. We had no problems until one fine day we hear our neighbors moving out cos Landing asked them to leave due to their fall out with the HOA. We open our App to see if our lease was still intact and guess what, it was a red, highlighted message box that said we have to move out in a couple of months too. A piece of communication that involves a move should have been communicated via an email or call from the Landing team and that DID NOT happen. We had to call and find out what the issue was. Fine, we accept it and move out in two weeks and they charge our card for $942 without any notifications or receipt of what the charge entails. Again, we call and they make up the numbers on the phone without a paper trail of what they are charging for. The weekend goes by and another $918 have been attempted on my card WITHOUT any communication or email as to what it’s for. Having encountered the first false charge of $942, we did unauthorize our card details cos we couldn’t trust the company with it anymore cos they were making charges once we left their network. I furiously call to ask what the charges are for and they again make up charges for items that are in the apartment that we had left behind that belonged to them. All of the items they say they provide for a fully furnished apartment have been left back in the apartment and they say they are going to charge us for the new people to move into?!! we have lived in that apartment for 1.5 years with their white linens and have left their white linens stainless and spot free and they say we have to pay for new ones for the next person?! None of it makes sense!! And I 1000% will pay for damages or missing items but that is not the case here. Very disappointed With how the Area General Manager handled the situation too. Absolutely of no help! I’m heartbroken to see the state of Landing and how it has reduced itself to be. A company that once was extremely successful is now dealing with such fraudulent practices.
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September 2023 by Destiney Harrison
Would definitely recommend!
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September 2023 by Angelo Renna
Great apartment, wonderful service.
