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November 2023 by Montrese Williams
Sales team had great interpersonal skills. They also worked diligently to help provide me with monthly payment options within my range . I give the sales team 5 stars for communication. However, prior to buying the vehicle I expressed concerns about some shaking in the vehicle. Unfortunately this issue was not fixed when I purchased the vehicle, I was urged to purchase due to change in inventory. I really liked the truck which is why proceeded to purchase however, I was very weary of the shaking and driving in the rain I felt very uncomfortable and worried. I’m writing this review because after expressing concerns for the tires multi times to not only my sales clerk but management the issue has yet to be rectified in a timely manner and I purchased the vehicle three weeks ago. I was put in a temporary car for a day for them to “fix” the shaking however all they did was rotate the tires to the back and I was still able to feel the shaking in the back. Overall I give them 3 stars. 2 stars for amazing people and sales skills bur loss stars for professionalism. Due to a decrease in sense of urgency to fix the vehicle vs the energy they had getting me to purchase the vehicle. It has somewhat took away from the joy of purchasing my new vehicle , I felt as if I bought a headache instead of a beautiful new truck. And it proposed an inconvenience having to go back to the dealership during my lunch breaks because the problem was not fixed.
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October 2023 by Trey Thompson
Devin, Hannah, Montana and Dylan were fantastic! I would recommend them to anyone who needs work done for their vehicle!
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August 2023 by Marie Fortner
I inquired online that same day a gentleman Mr. Robinson called me. I told him I was at work, had just moved to town and I needed a car. I didn't have the best credit either, I told him how much I could put down and what I could afford in payments. Let me tell you this man got me in a really nice 2019 Rogue in like an hour. He made it so so easy on me. I have been working a lot of hours with my new job and he did all that he could over the phone so when I came in I basically just had to sign paperwork. I am super thankful for the team and Mr. Robinson making this as easy on me as possible because I really do not like car shopping in the first place. If you want to feel comfortable, not pressured and actually helped go here.Let me add here I had inquired at SEVERAL other dealers in the area that wouldn't work with me because of my crazy hours and because I had just started a new job.
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August 2023 by Marcum
STAY AWAY! I purchased a Jeep Renegade from here. The price of the vehicle was $18,000 and we put $8,000 down, so we were only supposed to be financed for $10,000. NO! Come to find out from the finance company, we were financed for $21,000!!!!!! Absolutely unbelievable. I was also told my vehicle only had 84,000 miles on it and that is what is written on my paperwork, but it actually had 86,000 which takes 2,000 off of my warranty. Very unprofessional and very very shady people. They didn’t even let us test drive the vehicle before financing…their manager is very rude to his employees as well. Please save yourself from this place.
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August 2023 by Jane Franklin
The made this unfortunate experience into a pleasant experience. My car looked great.Would recommend to anyone.Many thanks.
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August 2023 by Norris Underwood
All the support staff and service advisor was super knowledgeable and friendly. Ever service department should have a Morris Caffey
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July 2023 by Eric Brown
I came in and had my sprayer for my windshield Wiper cleaned, but the person who did the work didn't top off The window washer fluid.
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July 2023 by Rachelle Williams
Mr. Anthony is the best. He's been very helpful and met my needs in finding me the best suv that fit me. He's definitely honest and professional. He gave me the opportunity to express what I want and can afford in my budget. Thanks Anthony for all do and keep it going. Great things are always going to be well for you ?
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June 2023 by Stacy Mosley.
Antonio at used cars is the best car salesman. I love our car we purchased with his help. Go see Antonio he is awesome!!
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June 2023 by Robin Russell
I wanted to take a moment to express my sincere gratitude for the wonderful experience my husband and I had purchasing a car from Jim Burke and our amazing salesperson Cherie England. From the moment we walked into the dealership, she made us feel welcome and comfortable. Her knowledge, expertise, and professionalism were evident throughout the entire process, and we truly appreciated her patience and attentiveness to our needs and concerns.Cherie’s willingness to answer all of our questions with detailed information about the car we were interested in was incredibly helpful and put our minds at ease. We also appreciated her honesty and transparency throughout the negotiation process.Thanks to her exceptional service and guidance, we are now the proud owners of a beautiful car that we love, meets all of our needs and exceeds all of our expectations. We couldn’t be happier with our purchase!Cherie, thank you for making this experience such a positive one. We will definitely recommend you to anyone who is in the market for a new car.
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June 2023 by virginia washington
My intentions was to look and possibly test drive. However, God must have put something different on their minds. Donald Harris/salesman and Melvin Raymond/finance manager.I saw something that called my name and the rest is history.Thank you for a good experience and great customer service.
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February 2023 by Morgan Shaw
I traded in my Jeep and purchased a pre owned Audi from Jim Burke two years ago. When I purchased my Jeep AND when I purchased my Audi, the dealership told me that one of my perks was that I would have free oil changes for life, and this has always been the case until today. I dropped my keys off with the service advisor and as I'm walking out the door they tell me "by the way do you know this isn't free anymore? An oil change for an Audi might cost $200". This was not disclosed to me when I called to schedule the oil change earlier this week. I spoke with the service advisor and manager and was unsuccessful at having my fee waived because the contract I signed notified me that this “free oil change” was subject to change. Of course I'm more than happy to pay the labor fee for the people who did work on my vehicle. It's not about the cost, but more so the fact that they advertise a "free oil change for life" and then come back to say "by the way this can be cancelled at any time". If I can be blindsided at any time it's not "for life". Anyway, if you need a reliable place to have your vehicle serviced, I would recommend going to Rob'e Man in Homewood. I had some work done there a few months ago and had a great experience. Only came here because I thought it was free. :)
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February 2023 by Vincentia Johnson
I love the friendly atmosphere along with the professionalism. My service rep is Adam and he is the best, he goes over every concern and explains it in a thorough way that a lady can understand. I was going to Infiniti of Bham which I hated and a co-worker suggested I try Jim Burke just last year and I have been loving it ever since.
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December 2022 by ashley S
Great experience with Robert Bell! I called about a SUV I wanted and he got right on it and kept me updated. Even on his off day! I highly recommend him if you are looking for a vehicle.
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December 2022 by Troy Theodosiou
Nathan Merchant went above and beyond to ensure that I was completely satisfied with the purchase of my new vehicle. Your customer service and communication has been impeccable. It has been an absolute pleasure doing business with you!
