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“My experience was phenomenal because of Fred and his wonderful customer service. Fred helped me with my phone bill issue and did it pretty quickly too. He is super nice and very respectful. He was also aware of how upset i was due to my bill issues. Thank you Fred for my best tmobile experience so far.”
“I went in there today at the 280 store. Unfortunately I was misinformed/ misunderstood about being able to upgrade, bit of a bummer but life goes on. The young man helping me was top tier friendly and helpful, I would say above and beyond. I wish I got his name but the young man with an eyebrow piercing was very kind and helpful”
“Super friendly and Super helpful!!!
The two employees who helped me, Ronnie and Kayla were extremely helpful in getting me a replacement sim card! Took no time at all! Overall a smooth and fantastic experience!”
“I came to the 280 Iverness Verzion store, and was helped by Caroline. She was so helpful, patient and kind. She resolved all of the issues in a most professional manner. She is to be commeded and affirmed.”
“The store location in Roebuck was spotless, the parking area was nice, and the lanes were available at the front entrance to park. Entrance and walkway areas are free of debris. We were greeted when we entered the store. Small, professionally trained staff, who were friendly, and my agent worked very hard to assist me with my phone issues. She did a great job. Very empathetic and courteous.”
“I was having issues with my phone service today, and the gentleman who helped me there was so nice. Everyone was. I couldn’t have gotten better customer service. Thank you so much!”
“Yesterday I visited the Spectrum store on Patrick way. There was no wait and I was helped by Shmeka. She was most pleasant and very knowledgeable. Shmeka successfully answered my questions beyond my expectations. I highly reccommend this Spectrum store and Shmeka!”
“I talked to customer service (611) 4x in one day for a total of 3 hrs and 20 mins about an issue with our account. We came to the store and Alex was able to fill out a form for me and solve the problem. She spent an hour with us and was very patient. She is knowledgeable, professional and courteous. She went above and beyond for us.”
“I must say it’s not every day I come into my local cell phone store and feel the need to share my experience with others. However, the team here at Brookwood Village left me no choice. From the time I walked in the door, I was greeted with warm smiles from each team member! I was then approached by a gentleman by the name of ERIC (Store manager) who willingly jumped at the first opportunity to assist me. Although there were a few people in line behind me who were definitely there to make a purchase, not once did I feel rushed or Chastised to buy anything due to them chasing a commission!? ?
As a business owner myself in the greater Birmingham area, I realize how the dynamics of technology have accelerated immensely and continues to change our societal landscape as a whole. This is why I was so impressed with the team Here at Verizon ….. these guys are truly top tier! ?
SO! next time you have A question concerning your phone bill, Questions about your device, Or thinking about coming over to join the Verizon team, I’m sure you will not be disappointed!
Robert N
North Star Property Management”
“The wireless tech Cameron is AMAZING! Very knowledgeable about products he’s providing, helpful, attentive and all around customer service oriented! Verizon is blessed to have him as their sales rep.”
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“My small business would be offline and dated if it were not for the great people who work at Known Host. I've been with them for years, and over this time I have gotten to know the support staff via ticketing systems. With most companies, you probably never see the same agents name again in another ticket; but not at Known Host. They are able to retain their support staff for years. That says a lot. Tech support is a hard job. I'm thankful to the staff, company and services they provide. They certainly under promise and over deliver.”