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March 2024 by Austin
Staff was great. I don’t have any complaints.
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March 2024 by Devise Clark
I use Enterprise each time l rent a vehicle. The staff is always friendly and work hard to please their customers. I would refer family and friends to rent vehicles with them.
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February 2024 by Jeffery Williams
This is one of the best Enterprises locations that I’ve ever visited and love how they treat you once walk in the door and even following up with you once you leave with your rental. The entire staff is amazing!!!!!
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December 2023 by Helen King
Incredibly helpful and kind staff! We worked with Heather and another member of the team (forgot the name) who went above and beyond to help us. Great experience
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December 2023 by Jane Duer
Excellent customer service at this location! I reserved a car one day one week and another day the next week and both times the cars were ready within minutes of my arrival, the customer service was excellent and the cars were clean and drove well. I will definitely use them again.
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December 2023 by jamiehouse73
It’s more or less simple: this is the place to go to get excellent service and quality assistance in an upsetting situation. I was backed in to while parked, right before my birthday and a trip to the beach. Not only did the staff treat me perfectly and respectfully, they upgraded me due to the circumstances and situation I had been put in thanks to a careless driver. Everything was covered though insurance, sure. But the car, staff, and overall thoughtfulness of the staff was top tier. And of course, it definitely helps to be picked up from the collision center.
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November 2023 by HILAIRE ARMSTRONG
I rent cars regularly for work and recently started renting cars from the Hoover enterprise location. I have enjoyed renting from them because of the great customer service. Caleb and Malcolm have assisted me several times and have been great. After coming in a few times, I was pleasantly surprised that Caleb addressed me by name. The friendliness and attention to detail is refreshing. This location also almost always provides you with a car that has a full tank of gas unlike other locations I have used in the past.
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October 2023 by April Mixon
Luigi was absolutely amazing. He was quick to help us and was so accommodating. While we waited for our car to come around, I listened to other employees helped customers and they were just as kind.
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October 2023 by Eric Crutchfield
Chose this location because they are open on the weekend! Which is great. Even better was the staff, they had my car ready and clean in a couple minutes. The car was fine for what my company will pay for but it looked like they had some way nicer options if you wanted them. When returning the car they were very busy but got me in and out fast while also being friendly. Will definitely use them from now.
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October 2023 by K Huynh
Caleb and his team are excellent! Someone said that they were slow. This is not true. They are busy. They did not walk. They ran to provide customers with the best that they could.Highly recommended! Thank you so much!
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October 2023 by Teth Lee
Whenever we go on long trips, we prefer to rent a car, and whenever we rent a car, we always go with Enterprise. The location in Hoover is the best, and this time was no different. Check in and check out was quick and efficient, and Heather was super-friendly and helpful with everything. Job well done! Thank you so much. :)
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October 2023 by Kayla Harris (Badrisk3366)
Love coming to this Enterprise. Most Enterprises in Birmingham are good, but I just got dropped off by this one. Everyone is super nice. Van drove very nice. They were the easiest part of my day.
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August 2023 by Stephanie
I was really stressed about renting a vehicle after out of state experiences, but these guys were great. They picked me up/dropped me off, they were quick and friendly. I didn't see anyone being treated differently based on race; they were swamped and were still constantly checking if others had been helped. The car was clean and drove well. It did have a faint smoke smell but you can only blame previous drivers for that.
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August 2023 by VarunReddy Suda
They treat the customer's differently as mentioned by so many customers in the comments below.This is my 5Th visit to this store to pick up the rental car, I was there at 2:00 PM exactly to pick up the car, there were four employees at that time, I am the only 1 customer there, they checked me in and they told me to sit waited for 20 Mins, the four employees become 1, in between there were 2 customers checked in and left before me, I was completely lefted out, this is not the first time I am seeing this behavior, it's like fifth time repeatedly seeing it like similar.*3 points touched me to think about the Behavior.1). There were four Employees and I was the only 1 customer, they took more that 20 Mins to let me go with the car2). This behavior is not seen by me for the 1St time to decide, this is like 5Th time similar behavior, like lefted out. I know what that means.3). They only give the Premium cars to the customers who they like.
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August 2023 by Tanya Coleman
I want to give a HUGE thanks to Keon Arnold and Lucas Kirkland for helping us and taking care of my mother with her rental vehicle needs. We had the worst experience at the Enterprise location in Bessemer with Sam McLaughlin who does NOT need to have a title as a branch manager at all. Our experience at the Hoover location was exceptional and you gentlemen were AWESOME!! We had smooth process and we will definitely come back to this location due to the service we received. Thanks again.
