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January 2024 by Antonio B.
If possible I would give this Downtown Birmingham Enterprise Location and It's Employees a 0 Rating. I encourage anyone reading this Review to Never do Business at this Enterprise location....You will deeply regret it if you're someone that values your money , your time, and Decent Customer Service. I have been Renting Vehicles from Enterprise since 2001 on both East to West Coast. In a Corporate and Personal Capacity. Never in my Transactions with this Company had I experienced such a Lack of Professionalism and Respect for a Customer as I did when Renting from Thos Enterprise Location. I requested to be contacted by Management to put in a Formal Complaint and never received a response back. I Requested that the Agent at the Front Desk who was discriminating against me give me his name and business card but he refused to do so. The other employees In The Office sat around and said nothing as if the were afraid to confront their Co Worker an his behavior. Based on my personal experience and the horrible reviews about this Location I cannot see how they stay in Businesss.
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January 2024 by Urmas Slow
Called to confirm with customer service that a DEBIT Card would be sufficient for my reservation. Then I get to the store and the employee is rude and hateful and goes out of her way to not allow debit transactions only allowing CREDIT. Credit is against my morals I don't have credit I don't use credit I won't use credit. Now I'm stuck with no way to get cross country to fulfill plans due to a lie.
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January 2024 by Adriane Buchanan
The staff are very professional and friendly.
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December 2023 by Jada Cox
Great service. Reliable cars.
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December 2023 by Jean Johnson
Very nice people and communicate so I can understand the terms
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November 2023 by Martha Barnes
Customer service was awesome. They really work to make sure you are happy with your rental. Will most definitely use them again should I need a rental again
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November 2023 by Steven Curry
The vehicle I was given was clean, ran smoothly and didn't give me any problems/
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September 2023 by Amber Clark
Had a great experience with my car rental and very helpful when my insurance time ran out switching the vehicle to my own payment. Professional and friendly staff
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August 2023 by Marquetta Hill
Great service from the beginning to the end! Professional staff and they took my needs seriously and advised me accordingly. ! I would recommend others to all use this location for all of your traveling needs.
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August 2023 by Yashica Young
My experience was awesome. I got there a little early but they went ahead and took care of me. My rental was there and waiting. Abria at the 5th Ave North branch was friendly, courteous and knowledgeable. She made my rental quick and easy. When I returned the vehicle Rogers Hunt delivered the same service. I was able to finish my return and they drove me back to my car. For customer service Enterprise is A-1...
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August 2023 by Belinda Lyons
I have used this location 3 times over the past 30 days while my car was in the repair shop. Worked with 3 different associates....they were all AMAZING and accommodating. This location will forever be my go-to-location. Thank you Duruntae and team! Y'all Rock
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August 2023 by D J
I've rented cars all over the United States and the enterprises ran by blacks are the worse and they never honor enterprise, we will pick you up and drop you off service. This place needs diversity and a boast in pride on the job.
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July 2023 by fee fee
Customer service is superb!! I genuinely appreciate all their help. They also helped relocate my mailbox keys and my sunglasses. Never had a rental car place go above and beyond!
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July 2023 by A. BURNS
Enterprise @ 5th Ave. North Birmingham, AL provided exemplary service. Durante patiently listened to the debacle that was created by Enterprise's mis-handling my initial reservation. He asked the pertinent questions to adequately address the situation and satisfactorily resolved the issue.This Enterprise location showed genuine concern and made Ardent efforts to supply our rental needs.
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July 2023 by James Tenney
Didn’t have a rental car for us waiting about an hour or two and then they told us something about person got hurt picking us up then they use the car that somebody bought to pick us up very poor service and we had a reservation I guess reservations ain’t nothing all they kept talking about was money in the bag the guy he thought he was slick. I think he didn’t know what he was talking about. This place needs more better service and reservations. It will be a priority.
