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November 2023 by Ken Murer
I had a 4:00 appointment on 11/22 to have my tires, purchased at Discount Tire, rotated. Arrived 10 minutes early. At 4:55 my car hadn't been moved. I brought this to the attention of Slade, the person at the register, who told me they had a 3:15 and 3:45 appointment ahead of me. No apology offered. I didn't point out that appointments are made from the time that they open, so having some ahead of me wasn't my concern. I did say that it would have been nice to know that there was a long wait as I could have left and run some errands. No response, just a blank look. I said if you can start in the next 5 minutes (which would be 1 hour after my appointment) I'd wait. Again, blank look, no response. At 5:03 I asked for my keys back and left. And again, no apology for wasting my time. When I purchased my tires, they damaged the pressure sensor on one tire and had to order one to replace it. No big deal, sometimes things get damaged.I had knurled aluminum valve stem covers. They lost 2 of them and replaced them with little plastic ones without mentioning it.I purchased 4 more of the aluminum ones. When I went back to have the sensor replaced, they lost another another, and again didn't mention it. I called and spoke to someone who said they would reimburse me for buying a new set. I said it wasn't the cost, only about 8 dollars, it was the fact that you keep losing them. You do this every day, how hard is it to keep track of valve stem covers? Use your pocket, a cup, a drawer, something. If you can't do something that simple, how good can you be at the other parts of your job? Good tires, lousy service. I won't be going back unless I have a warranty issue.
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November 2023 by Tina Blair
I cannot remember the name of the young man who helped us but we thank God for him and his workers. Service was awesome. We came in just after traveling 385 miles with a big screw in our tire. The tire was just about completely flat. It was almost closing time. They worked us in, fix the problem, informed us of the care of the service we received and the value of work was outstanding. Oh how I wish this team was located in the state of Arkansas!
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October 2023 by Chris Powell
Discount tire has always been a good experience. This one was no exception. Never have any issues and free air checks and rotations are nice. They fix flats for free too if the tire is still good otherwise.
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September 2023 by Madeline Boyd
Can’t recommend them enough! Had a flat and took it by having never been there before. They put me in the system & you can track the status. They’re very professional and have great customer service. Jesús was great & shook my hand when I left. They repair for free which is great! They didn’t try to sell me either, just recommended when to replace. I’m going to buy my next tires from them now.
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September 2023 by Myrna Armstead
Super efficient. The waiting area is not luxurious, although it is clean and comfortable. They do make up for it with kind and helpful staff and great prices. I love that they stand behind the tires they sell.
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September 2023 by Dan Swanson
The best around! My Camry is like a new car after getting Falkens and an alignment. The tire warranty is the best around. Do yourself a favor and only get your tires here
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August 2023 by John Graham
Easily ordered my tires online and set my appointment date. Tires were very inexpensive. Fast, friendly service. In and out in less than 45 minutes.
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August 2023 by Jackson Willis
Probably the best experience I’ve ever had at a tire shop. Had a nail in my tire, knew it was patchable. Called the store and they didn’t have any appointments but said I can show up as a walk in. Did that, was in and out in less than an hour, which was what they promised. The workers are the nicest people I’ve ever seen in the service industry. Was my first time at a discount tire but will not be my last. Highly recommend!!
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August 2023 by Peter V.
Discount Tire location at the Galleria- Chose the tires I wanted and had them installed. go to pay for them and this is where the BS started. They don't take Discover card. Or should I say, they accept Discover card but there's no way to use your Discover card on their point of sale system. This turned what should have been a very easy process into a massive inconvenience. So after having to finally go online, purchase the tires and installation that way, I was able to get out of there. There's no signage indicating that their pos system can't process Discover and no attempt by anyone to try and offer anything to take into account for the fact that their system is messed up and because of that the entire experience, which up until that point had been pleasant, was completely ruined. The staff were friendly enough and the prices are good but they need to get their system sorted out. Just unacceptable.
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August 2023 by Courtney E.
Customer Service was fantastic! We called yesterday and had a tire ordered after 5:00 PM and it arrived before 10:00 AM today. We went in at 5:30 PM and we're able to get our tire replaced quick after a blowout over the weekend. Sam and his tire technicians were tentative, knowledgeable, courteous AND stayed late to assist us and make sure everything was done and done right. They even added air to our other tires and provided access to check on our tire tread as we did not need to replace the other three at this time. 10/10 - Great job guys!
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July 2023 by Ray R.
Not meant for this location but the location at the galleria is not listed on yelp. I was in the process of buying 2 sets of tires from the Hoover location and was suggested a particular brand at first I was going to buy them but changed my mind and decided to go with another brand that happened to be 1000$ less then the suggested brand. So because I chose to get the most for my money and not get the more expensive brand I not only was blown off but never received a return phone call after I phoned twice. So I went elsewhere and bought 2 sets of tires which turned out to be the set I was suggested to purchase from the Hoover Location. Moral to the story is when a customer asks questions about their purchases it best to be honest and patient. Especially when they are spending 3000$ dollars on tires! Smdh
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July 2023 by Chris Moenkhaus
Sam was not only a pleasure, but professional and knowledgeable.The whole team, leadership included took care of me, short notice. Free tire patch (picked up a screw on the highway)I had my dog with me, they brought me water and a container for him, three of them came and showed my dog some love. The person I think was the manager brought a dog treat.This company has done right be me, when I lived in Atlanta for three years, (one time they brought me my car to the airport after my trip for free?!?!) after doing a free tire patch from a stray screw I caught on the highway.The 280 location in Atlanta continues to live up to my expectations and exceed them with the friendliness and competence.One time on a road trip last year while I was driving through Columbus ohio, I called them 20 miles out, I needed two new front tires (winter/snow/ice) and I did not realize it until I hit the road. They got me in and took care of me quickly and took care of my dog same as Birminghams location.I will never use another company for tires because of the customer service, and competence.I am a DYI, I used to fix everything myself, I trust this company.
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July 2023 by Catie Sobolewska
Do yourself a favor and stay away from this company. They sold us the WORST tires last year. I mean so bad that they throw my car into traction mode. We have brought the car in on 3 separate occasions and they absolutely REFUSE to honor the 30k mile warranty!! They "balance" our tires and it starts shaking as SOON as we go more than 40. This company is horrible.
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July 2023 by Shawn Davis
1st one wasn't good or knowledgeable but the 2nd one was good and knowledgeable and straightforward helpful. Last guy that sold us tires for F350, wish I could remember his name, knew his business! Great guy and thanks!
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July 2023 by J Williams
Great service, and very friendly employees. They’ve provided great prices on tires when I can’t get them from the BMW dealer or simply don’t want to pay the added premium.