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July 2024 by Tracey Watkins
Codi, was a very compassionate and caring under writer She took her time and throughly went over my bundle policy I really did enjoy her helping me. I really would reach out to family and friends if they are in the market and refer Mrs. Codi Johnson
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July 2024 by Drew Dilsworth
Great agency, very professional and knowledgeable staff!
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June 2024 by Myranda Rice
I’ve been working with this office for several years now and have had nothing but great experiences! Brian initially helped me set up homeowners insurance and was so kind and caring! Recently I needed car insurance so Codi helped me set that up and she was phenomenal!! She was so patient with my work schedule getting in the way of calls and was so helpful! I will suggest this office to anyone I come across!
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September 2023 by Brian Monson
Very easy to complete the claim, Everyone we spoke with was very helpful and took the time to answer our questions. Website we used to upload photos and track the claim process was straight forward. Quick payment option to deposit directly into our account is the only way to go. Overall, a good experience.
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September 2023 by Clint McDonald
Insurance is too expensive
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July 2023 by Wendi Meder
Wonderful customer service. Quickly received our check to fix our car
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December 2022 by Latitia glass
I have nothing but good things to say about Bryan and his team!
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July 2022 by Jian Feng
They provide good service and was quick. Recommended!
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June 2022 by Julie Roberts
I was moved to their agency after mine retired. I was told multiple different answers by the agent and his staff, given several excuses. Would call me back and then put me on hold because they didn’t have the things in order before they called. I had to repeat myself so many times. His staff even said, I know he told you wrong. Just all around unprofessional.
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April 2022 by Sherry Weber
Jennifer is so helpful and kind and always takes care of my needs.
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January 2022 by oliver brown (ollie)
Everything has been quick and easy with Bryan.
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December 2021 by R 3
Top tier help!
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September 2021 by Matthew Garrett
If you are new to Alabama as I am I highly recommend giving Bryan and his awesome team a call. Even if you are from here and looking for better coverage. They are like a little family and gave me the best quote and have exceeded my expectations for insurance. Thank you team!
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July 2021 by Michael Hamilton
We had a terrible experience with Allstate and the Bryan Sheffield agency did nothing to help. I have been a customer of this agency (policies including homeowner’s, multiple autos, and a boat) for approximately 5 years. I had a claim due to a flash flood damaging a vehicle. The claim process was a nightmare, mostly due to working with virtual/out-of-state adjusters (something Bryan’s agency was apparently unaware of).It took over a month to get the claim settled - currently on day 34 and the claim is still open. The car was eventually totaled on day 22, but later Allstate decided they would rescind that decision and repair it (after I had purchased a replacement). Later, they changed again and totaled it.On day 13, I emailed the office manager and asked that Bryan call me. I understand the agency does not directly deal with claims, but they can assist and advise where necessary, especially when the process is a bad experience for their customers. Instead, his office manager called me, provided no assistance, and seemed surprised that Allstate does not have auto adjusters in Birmingham (where this agency is selling auto policies).According to the multiple solicitation emails I receive weekly, customer service is very important to this agency. I have emailed Bryan three times and asked that he call me as stated above. As of today (day 34), Bryan has not called nor contacted me outside of solicitation emails trying to sell me additional products and services.I eventually had to file a formal Department of Insurance complaint against the company and the agency. If you make the mistake of choosing Allstate as your insurer, I would highly recommend finding a different agent.
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July 2021 by Mai Waters
Allstate is okay. All the coverages on the vehicles have to be the same and I don’t like that. Other companies that’s not the case. Staff is alright.-Myah Riddle
