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November 2023 by Craig Drummonds
I’ve been a client for several years. I’ve always had excellent customer service. They’re always helpful and knowledgeable. Enjoy conversations with employees. Great friendships.
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November 2023 by Vicki Leonard
This freightliner service department is absolutely the best I was taking care of so well from the first moment I walked through the door. I went to have my headlight changed that ended up being a bigger problem, which they found and fixed and it saved me from having a bigger headache for the future but Tina Wallace, Kelsey Hendricks and Todd were both so patient, friendly and very very helpful with me while I got my truck worked on. I am so very appreciative of these two people and the rest of the staff that took the time to make sure I was able to get back on the road as quickly as possible. Thank you so very much to the group in the Freightliner service department . This is one freightliner. I will definitely come back to you if I’m in the And need work done.Thank so very much,Vicki
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October 2023 by Mark Gidman
I cannot say enough good about Birmingham Freightliner. Over the weekend, we were driving our new to us motorhome (2014 Winnebago Forza 38R) back to Missouri from Florida when we got a DEF warning light and check engine light show up on the dashboard. We stopped just south of Birmingham for the night and I did some internet research that basically said "get it to a Freightliner dealer as fast as possible before the engine derates".Yeah, not the message you want to read at midnight on a Friday, still 10 hours from home.Fortunately the service department at Birmingham Freightliner was open on Saturday. I brought it in and Kelsey and Andrew were so helpful. Normally they can't do diagnostics and service on the same day. But they were able to fit in the diagnostics over lunch and identify the problem as a bad sensor. They didn't have one in stock, but they called around and found one at a Kenworth dealer down the road. If I could get it, they would replace the part that day. After a couple of quick Uber trips, I came back with the new sensor and Andrew replaced it.Such a great experience. At this point, we're now planning to just bake an extra couple days into our Florida trips and schedule major service items to be handled by Birmingham Freightliner. The experience was just that awesome.
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October 2023 by Elian Chavez
As a parts and service employee of MHC Kenworth-South Atlanta in McDonough, Ga, this review is to reflect my opinion of this dealership. A "Scott" in parts shift during the time of 10pm EST today was not only professional, but also attentive to my Parts inquiry. We get many freightliners at our dealership and to know a dealership where we can contact "after-hours" for consistent assistance, is a bigger help than people realize.
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October 2023 by Jaquan Readus
The customer service was outstanding. I was assisted and informed about every detail. The service tech made sure that I understood every thing that was going on with the tractor.
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October 2023 by Mark Atkinson
I own a 1999 Western Star ⭐️When I email or Tx call they work around the clock getting my parts that are available for that old of a truckA Thanks to Shane JewelAnd Brimingham Freightliner staffThanks
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September 2023 by Lorne Dickinson
Very nice laid out facility, Not enough parking area for dropping trailer, but nice drivers lounge, one small shower available that works fine, vending machines, coffee, outside covered area with picnic table. Busy shop, not enough help, but that's true all over since covid. Probably new normal, sad unfortunately, for drivers needing to get back on the road that don't have another tractor available.
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August 2023 by Harpreet Singh
Jeff in service department at night shift was really professional and honest real humble got my truck in and out quick with great service i would go there and give them my business from now on thanks
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August 2023 by Jessica Pena
Got in and diagnosed same day. Jeff on second shift was great at communicating and very helpful. I’d recommend bringing your truck here and he’d get you taken care of.
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July 2023 by Symone Jackson
It only gets a star because it the only way to leave a review. Hands down the worst shop in the south!!! In a three week period I've been in their shop "4" times for the same issue. And right now still habr the issue $6000 and 2500 miles later. If you're P&S you may be ok. Incompetent and no integrity.
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July 2023 by T. C. Too- Cool
They are the best. Even though I was late for my appointment, they took me right in and serviced my truck, Jeff the service mechanic was very polite and courtesies. Kellie at the front desk was extremely kind, courtesies, and professional, she even gave me a company bag with a hat, tee shirt, water bottle and air fresher for my truck. If you want professional service done with a spoonful courtesiesness, then Birmingham Freightliner is the place to come. FA REAL!
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July 2023 by Deldrick Bell
Not the best place for people of color or other ethnicities to work or shop. Over a 2 year period I heard racially discriminatory jokes and remarks about foreigners. I also was discriminated against and subsequently terminated as retaliation for reporting these and other unethical practices. You can walk in and observe the racial discrimination based on the amount of employees who are people of color. They are rife with nepotism and customers often complain about their service and treatment. They will also use unethical practices to defraud customers out of large sums of money if you aren't a large company who spends money with them regularly.
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July 2023 by mike w
Friendly and knowledgeable pro's. They keep us rolling
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May 2023 by Antonio Brown
Radiator fluid running everywhere 7 miles from this location. Had just got truck out of Freightliner in Tifton, GA ( the worst place). Ran into some warranty issues and confusion, just happened to start a conversation with Jeff Mallard in the service center. He looked over my paperwork , got with a technician, investigated , and found the issue regarding the warranty. He was able to clearly explain to me the actual issue and made me comfortable enough to move forward. Jeff Mallard is a Superstar and his customer service skills are top notch....
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May 2023 by thomas martinez
Had truck serviced and Not only took so long to get repairs done but over priced. Plus No Trailer parking, thanks to Flying j left Trailer for 3 weeks and didn't get Towed. Shame on Freightliner for not providing parking. Terrible place. Staff good though.
