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June 2024 by J “Gonewithjon”
Google for a product near me Best Buy came up. I tried to call this location in a guy in a call center picked up the phone after 10 minutes of talking to the machine. Came into the store. They of course, didn't have the product at all here. Best buy has become a comp fleetwaste of time. I can order it online myself. I don't need the store to do that.
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June 2024 by Melanie Thi
Got three emails and two texts confirming the appointment, drove several hours to get my mom’s phone to take to the store - where they couldn’t change the battery in an iPhone today because nobody who did Apple repairs was on hand. For this appointment.
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June 2024 by Jaye Hughes
My husband and I came in and we were shopping for a new TV as well as a surround sound system. Not only were we not greeted, but we were in the store for a minimum of 30 minutes and no one came up and asked if we needed help. This is very disappointing, as we are paying customers, and although we found the items that we came in for in stock, we simply will shop at another Best Buy as we had questions to ensure that this was the purchase we needed to make. We both come from a customer service background, and we’re both very disappointed in the lack of customer service that we received. Please train your employees to at least GREET us. ?
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June 2024 by Gene Walker
Long wait to be helped
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June 2024 by Nelson Henderson
1 knowledgeable and the entire store. Best Buy is not like it used to be.
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June 2024 by J T
I purchased an HP i7 Spectre x360 about a month ago or so from Best Buy Birmingham on 280. The TouchPad and keyboard are defective, so I took it back to exchange for a different one. I was assisted by Chris, who was quite professional; he explained that the model I purchased was no longer available, but a newer version was. He mentioned that I would not have to come out of pocket and would in fact get cash back. However, upon his processing the transaction, he then said I would actually need to pay an additional ~$400, because I had purchased the device I was returning at a discounted price. I expressed that this wasn't right, and I shouldn't be required to pay an additional amount to replace a defective product that they sold to me. I asked for Chris to speak to the manager to have him approve the transaction without me having to come out of pocket to replace the defective device they sold me. The manager refused even after I spoke with him myself. Instead, he wanted me to get an inferior device that was closer to the original price of the defective device. Which of course I could not accept. Why should I pay them to replace a defective device they sold me? Something is very wrong here! Needless to say, I'm now even more wary of this company and will not be making any future purchases from them. I have no confidence in their integrity. Buyer be ware!
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June 2024 by Sherri Eichhorn
The gentleman almost did not let me exchange a gift, said it had been too long, but I know it had not! Then he tried to get me to buy something more expensive-100$ more! But he was helpful to suggest something the same exact price.
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June 2024 by gwen johnson
Very relaxing atmosphere, the stylist were friendly and I got kinky twist and it was only 4.5 hours. Awesome. I recommend this shop to anyone wanting braids.
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May 2024 by Christopher Mosley
Just walked in to spend $2500 on a camera lens and no one assisted me. The store was practically empty but no one walked up to assist me. I even asked for help and they said they would send someone over to the camera section. No one came. Tighten up on your customer service please you missed out on a $2500 sale today.
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May 2024 by Judy Franz
I had an antivirus question for a Chromebook and they help me find the answer
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May 2024 by Brad Garrard
Great service and price matching policy keeps me coming back.
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May 2024 by ntb bee
They are fast and efficient with returns and pick ups! Love this location.
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May 2024 by Julius Fatty
Very great got a good set up from there and I am very pleased with the gameplay
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May 2024 by Ganesh
Great staff
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May 2024 by Jake N
No one at this location bothers to help you out as the customers. Seems like what they're really worried about more than anything is trying to get people to sign up for their credit cards.
