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December 2023 by RENEE GILES
The Assistant manager Jay was extremely helpful and answered all my questions!
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November 2023 by Curtis Radford
I have been a loyal customer for some time now and I appreciate all the help thanks so much
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August 2023 by Evelyn Washington
CUSTOMER SERVICE IS ALWAYS GREAT❣️❣️❣️ A lot of Businesses could learn a lesson on Customer Service from BadCock Home furniture.
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July 2023 by Vee B.
The thing I like most about Badcock Furniture is the insurance coverage they provide. The insurance covers damage within 3 years to include if I damage the piece. They will review the damage to see if repair or replacement is necessary. Then, if I don't need to use the insurance in three years, the money I paid for the insurance comes back to me in the form of in store credit. What a great way to encourage repeat business. I also like that the furniture I received seems to be of higher quality than the discount places I usually shop. Quality in the form of materials used and stitching, the little details that make it feel a little more of an upgrade without the upgrade price. We're at a stage of life and have moved around with furniture as old as the teenagers, so it's nice to find new furniture that will last and give new life to our home.
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June 2023 by mark green
FIRST, CUSTOMER SERVICE IS TRASH! I SAT IN THE STORE FOR OVER 30 MINUTES BEFORE SOMEONE EVEN ACKNOWLEDGED ME! THEN ON DELIVERY DAY I RECEIVED A CALL SAYING THE GUY WOULD BE TO MY HOME AT 10AM, BY 4PM STILL NO DELIVERY. I CALLED THEM MULTIPLE TIMES AND JUST KEPT GETTING, "OH THEY'RE ON THEIR WAY". DELIVERY FINALLY COMES AROUND 6PM OR LATER! THEN THE SOFA WAS DRUG ON THE GROUND. NOW WAITING ON ANOTHER SOFA. ALSO, THE COUCH GOES ON SALE LITERALLY THE NEXT DAY AFTER PURCHASE SO I ASK ABOUT ADJUSTING THE PRICE SINCE I JUST MADE THE PURCHASE, THE DELIVERY WAS LATE, AND THE SOFA WAS DAMAGED, BUT THEY COULDNT HELP WITH THAT EITHER! NEVER AGAIN WILL I MAKE ANOTHER PURCHASE!
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April 2023 by Valerie Torossian
My husband and I bought a couch at the end of February and completely paid for it. Got a call on March 2 saying it was ready for pick up. Called back later that day and they said it was an error on their part and that it wasn't in. Told it would be in March 8th. Today is March 7th and got a call saying it won't be in until March 21. I was planning on buying a dining room set, a mattress and a few other things but due to THIS experience I'll take my business elsewhere. This is a headache. I'm so upset with this whole mess.
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March 2023 by Valerie
My husband and I bought a couch at the end of February and completely paid for it. Got a call on March 2 saying it was ready for pick up. Called back later that day and they said it was an error on their part and that it wasn't in. Told it would be in March 8th. Today is March 7th and got a call saying it won't be in until March 21. I was planning on buying a dining room set, a mattress and a few other things but due to THIS experience I'll take my business elsewhere. This is a headache. I'm so upset with this whole mess.
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March 2023 by Morris Miles
Great customer service. The saleswomen were very helpful. I will be back
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February 2023 by felicia clayborne
Sold my a hunk of junk this bed broke 2 months after I received it. I called and told the store they informed me they couldn't help me. They guys that came out were unprofessional and ghetto they put my bed together wrong that's the reason it came apart. Take my advice try rooms to go or one of the rental furniture stores you will get professionalism and good quality furniture.
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January 2023 by Paula Johnson
I've been a customer for over 20 years and I've never had a problem with their services or commitment to make sure you're given the greatest customer experience!
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December 2022 by Sandra Fantroy
Jay, Nikki, and Demetria made my shopping experience with Badcock phenomenal! Jay is always attentive and approachable whenever you enter the store. He advises you of the latest furniture sales and styles! I have been coming to this location browsing for over a year. After buying a house, I knew that I would come back and see Jay. The staff helped me with the kids while he completed my sales transaction, this is team work! The 3 of them went above and beyond! Thanks Jay, Nikki, and Demetria yall rocks!
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December 2022 by Deborah Gildersleeve
I was in Badcock today, undecided about dinette purchase I wanted.Salesman, Jay was professional and attentive allowing me ample time to make a decision. I highly recommend Badcock for any home purchase needed.
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December 2022 by Shirley Jackson
Babcock in Homewood, Alabama has the best customer service. They aim to please and they care about their customers.
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November 2022 by Eye On Sterile Processing Department
Bought a washer that failed after second use. Called store and was ignored by the manager for days before she realized that the product was bought leass than one week.
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November 2022 by April Densmore
You will not find better customer service anywhere.. I am beyond satisfied.. I was treated as if I was family...I will not but my furniture from any one else... I love the 2 ladies that helped me today with my purchase...
